Misty Wendt

Temple, TX ***** 737-***-**** ad38fk@r.postjobfree.com

Summary

I have superb customer service skills. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 30 years of retail experience to dynamic new position.

Skills

Documentation and Reporting

Sales Proficiency

Upbeat and Outgoing Attitude

Online Order Processing

Planning and Organization

Customer Service

Decision-Making

Verifying Order Accuracy

Relationship Building

Attention to Detail

Strong Interpersonal Skills

Sales Expertise

Delivery Management

Payment Processing

Prioritizing Orders

Flexible Schedule

Punctual and Reliable

Inventory Management

Self-Motivated and Independent

Teamwork and Cooperation

Barcode Scanning

Safety and Compliance

Stock Rotation

Pallet Jack Use

Forklift Operation

Shipping and Receiving

Inspection and Quality Control

Effective Communication

Experience

PERSONAL SHOPPER 06/1997 - 10/2023

Walmart - Temple, TX

Assisted customers in selecting items that met their individual needs and preferences. Organized clothing racks, shelves, and displays in the store according to size, color, and style. Maintained a high level of customer service while ensuring customer satisfaction. Processed payments for purchased items using cash registers or other payment systems. Developed relationships with loyal shoppers by providing personalized shopping experiences. Inspected returned merchandise for damage or defects before placing it back on display. Stocked shelves with newly received merchandise according to established guidelines. Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies. Performed regular maintenance tasks such as dusting shelves, vacuuming carpets. Greeted customers upon entering the store and provided assistance. Tracked inventory levels throughout the day and restocked items as needed. Processed returned merchandise according to company policies. Completed transactions in an efficient manner while providing excellent customer service. Handled customer complaints in a professional manner. Promoted special offers and discounts to encourage additional purchases. Assisted with unloading delivery trucks and stocking shelves with new merchandise. Reported any discrepancies in inventory counts or pricing issues promptly. Ensured compliance with all applicable laws regarding sale of age-restricted items. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise. Initiated friendly conversation with customers to determine level of assistance required. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Followed company policies, rules and procedures to promote company goals and maintain safety. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Used product knowledge to suggest items to match client needs. Created price tags and merchandise signs for new items. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient. Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise. Answered questions about current promotions and resolved issues according to store policies. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit. Received incoming shipments, verifying quantity and quality of items against purchase orders. Maintained accurate records of all goods received and distributed in the warehouse. Processed outbound shipments, including packing and labeling products for delivery. Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.

Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks. Reviewed customer orders for accuracy prior to shipping goods out of the facility. Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries. Inspected outgoing packages for damage before sealing them up for shipment. Delivered or routed materials to departments using handtruck, conveyor or sorting bins. Troubleshot issues related to shipping and receiving in compliance with corporate procedures. Traced missing material and shipments through vendor and customer communications. Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Packed, sealed or affixed postage to prepare materials for shipping. Prepared work orders, bills of lading or shipping orders to route materials. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues. Coached new staff preparing outgoing and receiving incoming shipments. Education and Training

Canton High School - Canton, TX High School Diploma 06/1989

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