True Bigelow

Well Rounded Customer Support Specialist

Vancouver, WA 98686

ad38f1@r.postjobfree.com

+1-360-***-****

Empathetic, experienced Customer Service expert that believes listening to the client and finding solutions or ways to enhance their lives is the goal. Looking to apply my diverse skills and abilities to benefit a positive result. A flexible self-starter with attention to detail that thrives in a fast-paced multi- tasking environment.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Verizon - Vancouver, WA

February 2022 to August 2023

Remote Call Center Front line Customer Service for incoming consumer post-paid accounts. Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries, orders, promotion fallout, problem-solving, and one-call resolution. Answering a high volume of customer calls, delivering innovative, individualized solutions, and satisfying the ever-changing needs of a diverse customer base.

Remote - Loss Mitigation Specialist level 3

Freedom Mortgage - Beaverton, OR

September 2021 to December 2021

Special point of contact for customers experiencing hardship to assist them in staying in their home by offering loss mitigation options. Inbound and outbound calls at various levels of default or in loss mitigation pending documents, decision letters. Assisted with next steps along the way to mitigation, from forbearance, partial claim, full modification, short sale or foreclosure, while assuring confidentiality and regulatory requirements are met.

Remote Customer Service Representative/Call Center Gifttree - Vancouver, WA

October 2019 to January 2020

Sales, Customer Support, Placing floral orders with partnered florists nationwide. Assistance with billing and problem/resolutions with shipping inquiries, lost package tracking, issuing credits/refunds when necessary, handling email inquiries and email reviews, following up with customers when necessary as well as inquiries on floral deliveries. (*Seasonal) Rep 1 - Customer Service Billing

Charter Communications Inc - Vancouver, WA

January 2019 to July 2019

Fast paced, back to back incoming call center customer service assisting customers with internet, cable and land line phone billing/services. Taking payments, issuing credits as necessary, going over options for services and ways to improve customer satisfaction and experience. Customer Service Representative

99th Street Market, LLC - Vancouver, WA

July 2018 to January 2019

Customer service, cashier, stock and maintain product, upkeep coffee/coffee area, loss prevention, check in deliveries.

Customer Service/Cashier

Quick Stop Minit Mart - Vancouver, WA

June 2015 to March 2017

Greet and assist customers, loss prevention, cash register, stocking and work back stock, maintain cleanliness, closing procedures.

Client Service Coordinator

Banfield Pet Hospital - Vancouver, WA

June 2013 to November 2013

Checking in/checking out, efficient appointment setting, communication with associates and clients by taking medical or health history of pets being seen, coordinate the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families, educating clients about services and health care products, opening and closing procedures, bank deposits and appointment reminder calls daily, assist Dr.'s and Nurses with restraint and/or care of pets. Accounts Receivable

Garrett Sign Co., Inc - Vancouver, WA

January 2009 to February 2011

Prepare, deposit, and post daily cash receipts. Post all time cards to job cost. Full accounts receivable month-end closing procedures including rental change report, all month-end reports, invoice billing report, statements, and full closing for accounts receivable. Create and post work orders for service and small job orders.

Create bid letters, cash, and rental proposals, and all other letters for potential new sign work. Pull, cost out and invoice all completed work orders.

Filing UCC numbers for all rental signs.

Administrative Assistant

Columbia Homes Northwest, Inc - Vancouver, WA

December 2006 to March 2008

Code and enter payable invoices, job cost/GL reconciling, process project related invoices for job cost filing, submit applications for building, water & sewer permits through the City Permit Office. Make copies of plans as needed. Maintain and update subcontractor information, including UBI, Business, Liability Insurance and L&I status. Assisted to integrate new construction accounting software - Master Builder. Front desk reception and basic office procedures including mail, filing & ordering office supplies. Bookkeeper

Grover Electric & Plumbing - Vancouver, WA

September 2005 to May 2006

Prepare, deposit and post incoming receivables/payments of charge accounts for Oregon retail customers. Reconcile and balance Oregon retail daily receivables/sales. Credit references for Oregon credit customers. Regularly reconcile journals for accuracy. Assisted with reconciling daily receivables/ sales for Idaho and Washington retail locations when needed. Mid-month late notices and month-end closing procedures and statements.

Accounts Receivable/Accounts Payable

Quantum, Inc - Eugene, OR

December 2000 to November 2004

Accounts Receivable/Accounts Payable 12/2000 - 11/2004 Post receivables, prepare daily bank deposit, reconcile Health Food accounts, collections, set up new accounts including credit applications, process and post vendor invoices for payments, weekly check run of payables, reconcile Vendor/manufacturer activity with product/service performed, follow through with disputes on issues with vendors and/or accounts to full resolution, account rep for invoice copies, disputes, proof of delivery and general account information, match receipts/bill of lading with subsequent invoices, filing and file management, back up receptionist/customer service, back up invoicing, assistant to Controller.

Education

Completed Coursework in Medical Terminology

Clark College - Vancouver, WA

September 2014 to April 2015

High school diploma or GED

Skills

• Fast and accurate 10 key & keyboarding

• Intermediate Microsoft Office and accounting software

• Exceptional Customer Service

• Time management with attention to details

• Positive, friendly communication

• Customer Service

• CSR

• Call Center

• Customer Care

• Microsoft Excel

• Microsoft Word

• Typing

• Construction Management Software

• Account Reconciliation

• Accounts Receivable

• Pet Care

• Accounts Payable

• Restaurant experience

• Office experience

• Medical terminology

• Microsoft Office

• Mac OS

• Windows

• Mortgage servicing

• Computer literacy

• Phone etiquette

• Sage

• Medical terminology

• Google Docs

• Data entry

• Computer skills

• Typing

• Microsoft Word

• Customer service

• Slack

• Communication skills

• Accounts receivable

• Cash handling

• Bookkeeping

• Cash register

• Windows

• Accounts payable

Certifications and Licenses

Driver's License

Assessments

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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