Kris Nelson

Frisco, TX ***** 214-***-**** ad38er@r.postjobfree.com

Professional Summary

Loyal and dependable candidate, dedicated to organizational excellence. Attention to detail and solution focused problem solving. Self-motivated, yet coachable team player whose interpersonal skills add to a positive and productive work environment.

Skills

Audit Risk Management

Develop Test Cases

Technical Support

Defect Tracking Software

Bug Tracking and Resolution

User Acceptance Testing (UAT)

Problem-Solving

Customer Service

Trouble shooting

Data entry

Work History

QA Tester, 03/2016 - 08/2023

Frontier Communications – Dallas, TX

Monitor resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.

Document testing procedures for developers and future testing use.

Operate under Agile and Scrum frameworks to complete releases and well-organized sprints.

Test functional and compatibility of new programs or updates in comparison to existing applications.

Build test cases in AccelQ test environment.

Build regression test suite to ensure current processes are not negatively impacted by new code in test environment.

Attend Sprint Planning meetings to see new changes and functionality being planned.

Advise developers on problems with databases, performance and other issues.

Inside Sales Representative, 09/2012 - 09/2015

Huttig Building Products Inc – Farmers Branch, TX

Provided detailed information regarding products, prices, and availability.

Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Managed friendly and professional customer interactions.

Set up new accounts, established customer credit and set up payment methods.

Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Built relationships with customers and community to promote long term business growth.

Selected correct products based on customer needs, product specifications and applicable regulations.

Contributed to event marketing, sales and brand promotion.

Technical Support Specialist, 08/2000 - 01/2012

Woodgrain Millwork Inc – Greenville, TX

Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to promote better understanding for non-technical users.

Walked individuals through basic troubleshooting tasks.

Assisted outside sales staff with customer needs.

Education

Business Administration

Cameron University - Lawton, OK

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