F

Lotronda Fry

214-***-****

lotrondafry**@gmail.c

om

Arlington, TX 76014

SUMMARY

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

SKILLS

Customer Service Skills

Rf scanner

Picker

Packer

Pallet jack operator

Machine operator

Inspector/quality control

Quality assurance

Shipper

Production operator (5 years)

General Laborer

Picking

Warehouse Associate

Shipping

Machine operator (6 years)

Order Packer

Order Picking

Conflict Management

Manufacturing

Delivery Driver Experience

Load & Unload

Materials Handling

Shipping & Receiving

Assembly

Customer service

English

Cash handling

Order Picker

Logistics

Shift Management

Supervising experience

Industrial equipment

Microsoft Word

Employee Training

Team Motivation

Decision-Making Capabilities

Conflict Resolution

Rules Enforcement

EXPERIENCE

Shift Lead-Warehouse Associate

Arlington, TX

Instawork for (RTR)/ Oct 2021 to Current

I work in a safe productive manner following all safety rules & guidelines I work qc, repairs, receivable receipts, putaway, picking, shipping & receiving. Assisted in the training of new employees.

Monitored employee performance and provided feedback on areas for improvement. Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.

Ensured that all safety protocols were followed at all times. Provided guidance and support to other team members as needed. Conducted regular inventory checks to maintain accurate stock levels. Participated in weekly meetings with management team to discuss strategies and goals.

Resolved conflicts between customers, employees, and vendors in a timely manner. Performed administrative tasks including filing documents, data entry. Implemented company policies consistently across all shifts. Supervised staff during shift changes and ensured transition went smoothly. Coached and trained employees and managed daily work assignments to enhance operations.

Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Upheld company standards and compliance requirements for operations. Held performance reviews to identify and correct areas needing improvement. Supervised and led employees to maintain productivity and customer service levels. Delivery Driver

Houston, TX

DoorDash/ Feb 2016 to Jan 2024

Place orders, Pick up orders, Deliver food to customers Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Loaded, secured, and unloaded cargo in a safe and timely manner. Maintained accurate records of goods delivered and collected payments as required. Verified accuracy of items loaded onto truck against shipping documents. Adhered to all applicable traffic laws while driving delivery vehicle. Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Provided excellent customer service by answering inquiries about products or services being delivered.

Inspector/Packer

Dallas, TX

Dart Container/ Jul 2019 to Aug 2020

Packing items and prepares them for shipping

Assemble boxes, Maintain a clean work area throughout the shift, Inspects product for quality.

Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.

Identified any potential hazards or areas that needed improvement through visual inspection and testing.

Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.

Analyzed data collected during inspections to ensure accuracy and consistency. Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.

Assisted in training new inspectors on safety protocols and standards. Developed comprehensive checklists for use during inspections to ensure nothing was missed.

Documented all inspection results accurately in accordance with established guidelines.

Ensured all products met industry-standard requirements before being released for sale.

Filled out and submitted logs and paperwork on-time. Identified acceptable components and rejected defective products. Rejected products and materials failing to meet expectations. Participated in training to strengthen and develop inspector competencies. Picker/Packer- print operator helper

Arlington, TX

BSN Sports/ Feb 2019 to Mar 2020

Print machine helper, Picked orders, Maintained all safety rules, Kept area neat and clean

Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.

Verified accuracy of picked items by comparing them against pick list. Maintained cleanliness of work area, equipment and supplies used in picking process. Stocked shelves with incoming merchandise as needed. Organized stock on shelves in an orderly fashion for efficient retrieval. Utilized RF scanners to track inventory movements throughout the facility. Labeled packages accurately with destination addresses for shipping purposes. Assembled boxes or other containers for packing goods prior to shipment. Reported any damaged products to supervisor immediately upon discovery. Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts. Loaded boxes onto conveyor belts for sorting into correct shipping destinations. Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.

Weighed packages to ensure they met shipping weight requirements. Followed all safety protocols while operating warehouse machinery and driving forklifts.

Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.

Fulfilled orders quickly to accomplish challenging daily objectives. Used handheld scanners to key in data for packages. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Selected products and items from shelves and pallets for customer orders. Worked additional hours and shifts to meet tight deadlines during peak periods. Labeled boxes and placed in outbound collection areas. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Cleaned and organized aisles, work stations and floors to promote operational productivity.

Confirmed items picked for orders by keying codes into system. Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Limited damage to products and orders by using care when choosing items. Trained new employees regarding warehouse procedures and standards. Picker/Packer

Midlothian, TX

Malouf Furniture/ Feb 2019 to May 2019

Physically pulls inventory from the shelves, packaged them in identified boxes, labeled them to ensure accurate delivery of the products.

Utilized hand-held scanners to scan barcodes and enter data into the system. Performed quality control checks on products before packing them for shipment. Labeled, sorted, and organized packages for efficient delivery. Lifted heavy items onto pallets with a forklift or manual pallet jack. Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors. Operated equipment such as shrink wrappers, box sealers, and tape machines. Assisted in loading trucks with orders for delivery to customers. Verified accuracy of incoming shipments against invoices and purchase orders. Unloaded containers using various material handling equipment such as conveyor belts and dollies.

Inspected merchandise for damages or defects prior to packaging it up for shipping out. Prepared documents such as bills of lading, packing lists, invoices. as needed. Monitored stock levels and placed replenishment orders when necessary. Organized goods in an orderly fashion on shelves or racks within the warehouse facility. Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.

Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.

Reported any damaged items immediately to supervisors so they could be replaced quickly.

Used appropriate personal protective gear when handling hazardous materials. Adhered strictly to all safety protocols while operating machinery. Completed daily reports of work completed accurately at end of shift. Demonstrated great teamwork skills with staff members involved in production and transport.

Read orders to obtain item numbers and located merchandise in bins or on shelves. Kept work areas clean, neat and organized for optimal productivity and worker safety. Stocked shelves, racks and bins with new or transferred merchandise. Packed and unpacked items, checking breakables before stocking on shelves. Printed accurate labels and applied to boxes, crates and containers prior to shipment. Packaged items with appropriate materials to prevent damage during shipping. Read orders to verify attributes and quantities of merchandise. Inspector/packer

Waxahachie, TX

Dart Container/ Oct 2015 to Feb 2019

Operated a print machine, Assembled boxes, Inspect product for quality and production line for malfunctions, remove defective product and report malfunctions to maintenance or supervisor, Transport filled cardboard box to staging area, Manual lines may consist of hand packing and stacking product

Responsible for repacking product by hand as requested, Maintain a clean work area throughout the shift, Start and shut down machinery according to standard operating procedures as needed, Complete quality checklist according to standard operating procedure, Responsible for consistently meeting and exceeding individual production target assigned by supervisor each day.

Production Worker

Ennis, TX

Sterilite Corporation/ Jan 2014 to Oct 2015

Assemble products, Mark and label containers, container tags, or products, using marking tools, Measure, weigh, and count products and materials, Examine and inspect containers, materials, and products in order to ensure that packing specifications are met, Record product, packaging, and order information on specified forms and records, Inspected product for quality, Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

Lead Server

San Marcos, TX

Golden Corral Corporation/ Apr 1994 to Jan 2014

Provided outstanding customer service to ensure customer satisfaction, Acted as cashier, took orders, and served food, Maintained supplies and inventory, Developed conflict resolution skills, Helped train new employees Managed staff of 6 servers, delegating tasks and ensuring timely completion. Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.

Developed and implemented standard operating procedures for the restaurant's dining room operations.

Ensured all food orders were accurate and delivered promptly to customers tables. Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.

Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.

Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.

Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.

Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.

Performed cashier duties such as taking payments from customers and making change accurately.

Verified accuracy of bills before presenting them to customers. Enforced health regulations concerning food handling, storage, sanitation practices. Resolved conflicts between employees quickly and fairly. Answered phone calls from customers regarding reservations or inquiries about menu items.

Controlled costs by minimizing waste and maximizing table turns. Processed guest checks using POS system accurately. Set up banquet functions according to instructions provided by banquet captain or manager.

Managed opening and closing duties to facilitate restaurant operations. Worked with management to coordinate special functions and events. Provided exceptional service to high volume of daily customers. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Attended meetings to learn and share information and find ways to enhance customer dining experience.

Used suggestive selling techniques to entice customers with more expensive or higher- margin items and add-ons.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Calculated charges, issued table checks and collected payments from customers. EDUCATION AND TRAINING

High school

Rice cisdMay 1988

Altair, TX

CERTIFICATIONS

Driver's License

Food Handler Certification

Tabc

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