RISHI N

ad38dp@r.postjobfree.com 303-***-**** Chicago, IL

Dynamic and results-driven Certified Scrum Master (CSM) with over 6+ years of experience in driving projects to success in the Banking & Finance industry. Proven expertise in Business Analysis, Project Management, and Product Management. Highly skilled in training Product Owners on Agile Methodologies for effective Feature Roadmap management and Backlog refinement. Additionally, adept at coaching the Development team in Scrum Framework principles to align with organizational goals. Proficient in facilitating sprint ceremonies to ensure team accountability and successful target achievement. CERTIFICATIONS

Certified Scrum Master (CSM), Scrum Fundamentals Certified (SFC) CORE COMPETENCIES & SKILLS

● Coaching & Mentoring

● Conflict Resolution

● Risk Mitigation

● PI Planning

● Scaled Agile Framework (SAFe)

● Complex Problem Solving

● Strategic Decision Making

● Change Management

● Metrics Program Implementation

● Feedback and retrospectives

● Stakeholder management

● Process Improvement Initiative

● Product backlog management

● Functional & Technical

Documentation

WORK EXPERIENCE

USAA February 2022 - Present

Scrum Master San Antonio, TX

● Coached seven teams with varying levels of agile maturity through Agile boot camps and the Scrum Framework. Provided hands-on guidance during coaching and the initial 3-5 sprints to ensure teams reached peak performance levels.

● Improved team velocity by facilitating retrospectives and Inspect & Adapt sessions to identify bottlenecks, and encouraged the prioritization of technical debt.

● Analyzed Agile team metrics, developed recommendations, and contributed to improvement in team productivity.

● Implemented Agile methodologies across all teams, resulting in a 15% increase in PI predictability and a 10% reduction in the volatility of project timelines.

● Prepared status reports for stakeholders and ensured compliance with timeframes.

● Orchestrated training for Product Owners and Stakeholders to enhance knowledge of release planning, story mapping, backlog refinement, release management, and agile metrics.

● Established Agile Communities of Practice (CoPs) and Key Performance Indicators (KPIs) for the teams to effectively bridge the gap between business goals and Scrum teams, fostering collaboration and alignment.

● Ensured that the Scrum teams and Product Owners were aligned to the product vision and goals at sprint and release levels.

● Reduced unplanned work by 60% through continuous communication with stakeholders and maintaining a healthy backlog during Backlog Refinement sessions.

● Built transparency, collaboration, and team spirit through the application of servant leadership skills.

● Tracked project progress daily using burn-up, burn-down, and velocity tracking with Agile metrics, resulting in improvement in team velocity through effective Agile practices.

● Implemented Scrum Framework, removed impediments, and fostered self-management in rapidly evolving environments, resulting in enhanced team collaboration, productivity, and delivery efficiency. Blackout LLC January 2021 - January 2022

Co-founder & Business Analyst Golden, CO

Conducted GAP, SWOT, Cost-benefit, and Feasibility Analyses, alongside Root Cause, Interface, and Risk Analyses, to inform decision-making and ensure project success.

Facilitated workshops and elicited requirements from business users, resulting in the development of a customer portal that improved user experience and increased customer Acceptance by 20%.

Implemented Agile methodologies and actively engaged stakeholders in project activities. Led Agile ceremonies, facilitated collaboration among stakeholders, and applied project management principles. Achieved proficiency in Agile methodologies, strengthened stakeholder engagement, and established a solid foundation in project management, contributing to successful project outcomes.

Developed a solution that reduced opportunity costs by 50% with stakeholder buy-in, leveraging problem constraints, risk forecasting, scenarios, and consumer trends.

Conducted user acceptance testing (UAT), gathered feedback, and iterated on product features to enhance the user experience.

Assisted in the development of marketing strategies and materials to promote the emergency power solution to target audiences, conducting market research, analytics, positioning, and competitive analysis.

Collaborated with the finance team to analyze revenue forecasts, production costs, and operating costs, ensuring financial viability and sustainability.

Actively monitored industry trends, regulatory changes, and technological advancements to make informed recommendations for continuous improvement. Triton Mobile Robot January 2020 - January 2021

Business Analyst Golden, CO

Supervised Go-To-Market Strategies, UAT, Product Launches, Pricing Tactics, Project Schedules, and Product Requirements in collaboration with Sales & Marketing departments to relaunch a product.

Controlled Project Status, Scope, Budget, Documentation, and Project risks, ensuring successful completion within the designated timeline.

Achieved a 60% increase in efficiency by analyzing product performance through iterative testing and pilot runs. Increased early adopters for beta testing by 75% through engaging product demos.

Conducted in-depth user interviews as part of market research, effectively capturing the Voice of the Customer and gaining valuable insights into user needs and expectations.

Prepared comprehensive documentation, including Business Requirement Document (BRD), Functional Specification Document (FSD), and Functional Requirement Document (FRD), to facilitate collaboration and alignment among stakeholders.

Wemakescholars Oct 2018 - October 2019

Business Analyst Hyderabad, India

Successfully managed projects from initiation to completion, ensuring adherence to project schedules, scope, and associated costs, while meeting budgetary objectives. (Responsible for the business development of $550k and troubleshooting financial issues in a region)

Utilized financial analysis techniques, including predictive forecasting, to evaluate project constraints and optimize resource allocation for cost-effectiveness.

Conducted thorough analysis and prioritization of user and business requirements, resulting in the implementation of ERP systems that maximized business functions, boosting B2B by 50% and B2C by 60%.

Designed and developed key artifacts such as Use Cases, SDLC, Activity Diagrams, and Sequence Diagrams, providing clear visual representations of system functionalities and interactions.

Defined and documented various project aspects, including goals, scope, risks, project management techniques, schedule, and resource requirements

Opendoor Education May 2017 - July 2018

Business Analyst/Product Management Bangalore, India

Developed a comprehensive product roadmap aligned with company vision and goals, resulting in a 40% improvement in teaching methods and learning outcomes.

Led the supervision of material procurement using effective supply chain management techniques, ensuring timely availability of resources and materials for educational products.

Conducted extensive market research and implemented A/B testing to design and deliver an innovative smart class solution, leveraging emerging technologies to enhance the learning experience.

Collaborated closely with cross-functional teams to seamlessly integrate product features and functionality, ensuring a user-centric approach that met the needs of educators and students.

Actively participated in the development and execution of marketing strategies, contributing to the successful launch and adoption of new educational products in the market. Tools

EDUCATION

Colorado School of Mines

M.SC in Engineering & Technology Management (Business) Golden, CO

Majors in Project Management & Product Management. GPA: 3.67 Requirement Management Tool JIRA, Rally, MS Project Graphical & Modeling Tools MS Visio, Balsamic, Rational Rose, UML, Mockup Screens. Reporting Tools IBM Cognos BI, Micro Strategy, Business Objects, Tableau, SQL Server Reporting Service, Microsoft Power BI, Spotfire.

ETL/CRM Tools SQL Server Integration Services, Oracle Warehouse Builder, IBM Cognos Data Manager, Informatica Power Center Oracle Data Integrator, SAlesforce

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