Ricardo Tanada

Email: ad38df@r.postjobfree.com

https://www.linkedin.com/in/ricardo-ta%C3%B1ada-66b079205?trk=people-guest_people_search- card

Mobile: 310-***-****

D.O.B: 10/26/1991

Objective: Dedicated and results-driven professional with extensive experience in operations management and quality assurance. Proven track record of enhancing organizational efficiency, optimizing processes, and ensuring outstanding customer service. Seeking to leverage my skills and expertise in a challenging role to contribute to the success of a dynamic organization. Work Experience

Redondo Van and Storage

Operations Manager

August 2021 – to Present

Maintained constant communication with management, staff, and vendors to ensure smooth operations of the organization.

Developed, implemented, and maintained quality assurance protocols, resulting in improved product/service quality.

Enhanced the efficiency of existing organizational processes and procedures, leading to increased internal capacity and productivity.

Tracked staffing requirements and successfully hired new employees to meet organizational needs.

Managed timely data collection to update operations metrics, achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Oversaw materials and inventory management to optimize inventory levels and minimize waste.

Organized scheduling, training, and on-boarding processes to ensure seamless integration of new employees.

Fostered a positive work environment to encourage employee engagement and productivity.

Implemented safety measures and ensured compliance with regulations to maintain a safe workplace.

Supervised truck maintenance activities to ensure the smooth functioning of operations. Mayflower & United Van LinesSales Agent

October 2020-2021

• Prepared accurate and comprehensive moving estimates by carefully assessing customer needs and property inventory.

• Conducted property surveys to accurately determine inventory and ensure precise estimates.

• Exceeded quarterly performance standards by consistently surpassing month sales goals.

• Conducted follow-ups in pending estimates and maintained up-to-date information using company software and applications.

• Actively promoted business by attending private events, cold calling, door knocking to generate leads and expand clientele.

• Developed and maintained positive business and customer relationships to enchance customer service satisfaction and loyalty.

• Prepared weekly and monthly reports to track sales performance and identify areas for improvement.

Walsh Moving and Storage

General Manager

June 2013-2020

• Managed sales, accounting,purchasing,warehouse, and field work operations to ensure seamless coordination and efficient workflow.

• Created integral roles and implemented strategies to increase sales, profitability and enhance the company's reputation to in the industry.

• Scheduled crew using T sheets software to optimize productivity and resource allocation.

• Handled all movers issues throughout the day, resolving them promptly to minimize disruptions to operations.

• Met the crews at the warehouse daily to provide guidance, instructions, and address any concerns.

• Regularly monitored GPS and activity to ensure timely and efficient delivery of services.

• Addressed and resolved customer issues promptly to ensure high levels of satisfaction and retention.

• Created and revised proprietary documents for use by clients, enhancing efficiency and accuracy.

• Built and maintained strong relationships with clientele to foster loyalty and drive repeat business.

Skills:

Proficiency in operations management and quality assurance Strategic planning and problem-solving abilities

Team leadership and development

Data analysis and reporting

Inventory management

Employee training and development

Safety compliance and risk management

EDUCATION

Cal State Long Beach, CA

Major: Business Administration & Management

Computer Science Application

Certificated on Software Application Developing

Reference

Thomas R Sapper ( Walsh Moving & Storage ) Owner: 310-***-**** Don ( Mayflower & United Van lines ) Owner : 805-***-**** Heather Barnard ( Keller Williams SB) Realtor 310-***-****

Contact this candidate