Belle De Santiago

Staten Island, NY *****

ad38cp@r.postjobfree.com

+1-347-***-****

Authorized to work in the US for any employer

Work Experience

Patient Care Technician

Northwell Health - Staten Island, NY

September 2010 to April 2022

• Checking patients' blood pressure, heartbeat and pulse regularly

• Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns

• Monitoring patients' conditions and providing updates to healthcare team

• Turning, repositioning and move patients between beds, wheelchairs and seats

• Helping patients use the bathroom and dress

• Monitoring patients' food and liquid intake

• Escort patients to get X-rays and other imaging tests

• Finger sticks

• 1:1 with patients who needed to be monitored for their safety

• Monitoring patients during my shift and proper documentation.

• Perform EKG

• Obtain urine specimen, processed urine specimen, and related paperwork.

• Label specimen with patient’s name, package specimen for laboratory pick up.

• send urine analysis to laboratory for drug screening and other medical tests.

• Postmortem care

• McKesson and Sunrise EMR system’s used

Phone Center Representative/Service Desk

Home Depot - Staten Island, NY

February 2001 to August 2009

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Call clients and customers to inform them about the company's new products, services and policies.

• Guide callers through troubleshooting, navigating the company site or using the products or services.

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

• Collaborate with other call center professionals to improve customer service.

• Help to train new employees and inform them about the company's customer management policies.

• Work customer service desk twice a week.

• Perform cashier duties.

• retrieving customer product requests from the store computers, utilizing hardware/software requirements; locating merchandise in warehouse.

• After pro desk closed for the day, locate customer orders and prepare merchandise for pickup

• The customer service representative work description at Home Depot also involves accurately processing customer returns and exchanges using company policies and procedures.

• representative’s duties also include resolving customer complaints (e.g., billing, shipping, and order errors).

• refunds and adjustments as needed following established procedures and authorization levels; accurately applying discounts to customer purchase orders; and completing return paperwork.

• Process credit card applications.

Emergency Medical Technician

ConocoPhillips - Elizabeth, NJ

August 2005 to February 2009

• Vital signs, C.P.R certified, AED trained, provide life support or first aid care to sick of injured patients

• Apply oxygen, administer baby aspirin, glucose, albuterol, epinephrine injections and give nitroglycerin.

• stabilization of broken bones, neck injuries, proper dressing for wounds, first aid for burns, treating wounds and injuries.

• Inspect first aid equipment, restock any missing supplies.

• Proper documentation on all patients.

• Fours hours a day working front desk receptionist.

• Customer and employee service.

• Keep office safe, clean and organized.

• Restocking office supplies.

• Filing, sorting mail and handing out employee checks.

• Use of office equipment telephone, computer, fax machine, photo copier, printer and Microsoft Word. Emergency Medical Technician

Richmond County ambulance - Staten Island, NY

August 2004 to September 2005

• Vital signs, C.P.R certified, AED trained, provide life support or first aid care to sick of injured patients

• Apply oxygen, administer baby aspirin, glucose, albuterol, epinephrine injections and give nitroglycerin.

• stabilization of broken bones, neck injuries, proper dressing for wounds, first aid for burns, treating wounds and injuries.

• Inspect first aid equipment, restock any missing supplies.

• Proper documentation on all patients.

Education

General educational development in medical

Timer institute - Staten Island, NY

January 2004 to August 2004

Skills

• Vital Signs

• Medical Terminology

• EMR Systems Sunrise and McKesson (10+ years)

• Medical Record/ computer skills. (10+ years)

• Customer service

• Customer support

• Patient Care

• Hospital Experience

• Critical Care Experience

• Caregiving

• EMT Experience

• ICU Experience

• Triage

• Anatomy Knowledge

• Communication skills

• Data entry

• Administrative experience

• Experience Administering Injections

• Medical Office Experience

• Microsoft Office

• Phone etiquette

• Cash handling

• English

• Float (10+ years)

• Detox (10+ years)

• Psychiatric care (10+ years)

• Behavioral health

• Acute care

• Primary care

• Certified home health aide

• Hospice Care

• Critical care experience (10+ years)

• McKesson

Certifications and Licenses

Certified Home Health Aide

May 2023 to Present

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