Coleen Griffin

Littleton, Colorado · 470-***-**** · ad38ci@r.postjobfree.com · linkedin.com/in/coleen-griffin-04544a2b8

Executive Summary

Accounting Leadership · A/R & A/P Administration · Process Improvement

Accounting professional and leader acknowledged for 20+ years of success in positions involving accounts payable and receivable, billing administration, fiscal and insurance industry-related compliance, internal and external customer service, project management, administrative direction, and employee training and development.

Process improvement and efficiency expert across all operations; strong knowledge of cross-industry accounting compliance; understands LEAN concepts, and drives initiatives to streamline procedures resulting in labor hour reductions, cost/resource savings, mitigation of risk, and greater adherence to state, federal, and international protocols.

An effective communicator capable of “selling” an idea across an organization, and receiving sign-off from key decision-makers. Detail-oriented and methodical, yet creative, innovative, and resourceful.

Relationship-driven leader: A catalyst for collective success. Experience developing training materials and delivering training to colleagues. Established new billing and global invoicing procedures in recent role.

Project Management: Strong ability to envision, define, enlist, and enact. Has led successful projects to reengineer administrative procedures, legal procedures, and A/R and A/P processes.

Areas of Knowledge or Expertise

Accounting Leadership

Financial Risk Mitigation

Process Improvement

Relationship Building

Cross-Org Collaboration

Cross-Industry Experience

Communications

Administrative Liaison

Project Management

Accounts Payable

Accounts Receivable

Accounting Compliance

General Ledger Coding

Training & Development

GAT & VAT Taxation

Billing Administration

Professional Experience

Anuvu Operations LLC, Santa Ana, California · 2020-2024

Information technology firm committed to connecting and entertaining the world’s travelers and passengers

Accounts Receivable Team Lead

Oversaw billing administration through a patchworked suite of technologies, including Excel, Salesforce, and Oracle; self-trained the system by reverse-engineering company’s historical transactions. Served as cross-org Excel SME. Trained all new Billing hires, providing ongoing support and assisting individuals’ professional development as needed. Entrusted as Audit liaison and SOX Compliance contact, including delivering lessons-learned training based on identified issues.

Liaison with Tax team to establish billing procedures for Value-Added Tax (VAT) and Goods & Services Tax (GST).

Trained colleagues on Excel. Setup VLookups and Pivot Tables, significantly reducing processing times and errors.

Implemented country-specific invoicing commensurate with individual country’s tax compliance protocols. Worked with Revenue team to ensure compliant General Ledger coding and accruals.

Worked with Binder Dijker Otte firm to determine and implement GST and HST charging for Anuvu’s U.S. business entity.

ExamWorks, Atlanta, Georgia · 2018-2020

Leading provider of independent medical examinations, peer reviews, bill reviews, Medicare compliance & related services

Accounts Receivable Specialist

Responsible for compliance adherence with all state, federal, and corporate policies, procedures, and guidelines across every fiscal and consumer touchpoint, ensuring all finances were handled with accuracy and timeliness. A/R purview spanned invoicing, payment posting, deposit processing, and credit memo preparation, and inquiries regarding payments, and outstanding invoices. Handled month-end, quarterly, and year-end reporting. Ensured confidentiality of transactions.

Devised and implemented a system that identifies and catches duplicate payments from corporate clients. Recognized as SME in dealing with these clients and issues.

De facto A/P troubleshooter and project manager, remediating client issues, managing communication with clients; researching duplicate payments, pre-payments, and incorrectly assigned invoices.

Coleen Griffin – Page 2

Professional Experience Continued

Washington Federal, Seattle, Washington · 2010-2016

American bank based in Seattle, Washington; 77th largest bank in the United States; operates 235 branches in the West

Mortgage Escrow Specialist

Employed Best Practice industry and company guidelines, and client–specific business rules to determine remittance parameters and timelines; tracking and payment of all insurance invoices, processing of claims-related documents, and updating of all billing-related documents to corresponding loan accounts. Appointed to train new Escrow employees.

Recognized for excellence in service and for possessing high levels of Escrow knowledge. Selected as one of only four Subject Matter Experts (SMEs) in the Corporate Loan Servicing Center.

Led a comprehensive reformation of the bank’s claims handling procedures; collaborated with Legal to ensure due diligence and compliance with bank and federal mandates, centralized and authored a new process—and greatly improved bank’s risk exposure, mitigating potential losses.

Led similar reformation to Escrow Accounts Receivable; worked closely with Accounting to centralize and write procedures, significantly decreasing errors as well as processing time.

Authored new training manuals outlining all procedures associated with process reformations. Recognized company “go-to” for other special projects.

CNA National Warranty Corporation, Scottsdale, Arizona · 2007-2010

Leading provider of vehicle service contracts, GAP waivers, tire-and-wheel protection, and related limited warranties

Accounting Clerk

Monitored Accounts Payable email and written correspondence for invoices and any other finance or accounting-related communications, handling or distributing as needed to appropriate manager. Produced meticulous weekly Accounts Payable records and daily incoming cash reports, and setup invoices for billing payments.

Mapped existing processes and reengineered company’s Accounts Payable procedure, reducing remittance cycle from four days to one day.

Voted “Fastest and Most Accurate” cash recorder.

Designed more effective documentation procedures that streamlined task completion and saved labor hours. Recognized for positive impact to Customer Service.

Brown & Brown Nissan, Mesa, Arizona · 2003-2007

Service-oriented dealer dedicated to offering one of Arizona’s finest selections of pre-owned and Certified Used vehicles

Accounting Clerk

Ensured compliant billing associated with all vehicles sold and financed. Calculated profits and sales commissions, setup receivables, and reconciled dealer reserve statements and product submissions. Assumed additional responsibilities as needed, filling-in for accounts receivable specialist, accounting biller and receptionist.

Recognized as the “most accurate and fastest biller in firm’s history”, saving labor hours and resources.

Created and implemented a new contract preparation system resulting in reduced shipment times, and increased number of contracts delivered and funded.

Developed and implemented a new electronic file backup system just prior to a major systems crash; able to transfer all data within hours to achieve full departmental functionality within two hours.

Note: Temporarily exited workforce 2016-2018 to complete Master’s Degree

Education

Master of Arts for Teachers

University of Washington, Seattle, Washington

Bachelor of Arts, Linguistics

University of Washington, Seattle, Washington

General Accounting and Business Curriculum

Scottsdale Community College, Scottsdale, Arizona

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