Customer Service Phlebotomy Technician

MELISSA A. LYNSKEY NHA CPT PHLEBOTOMY TECHNICIAN

Port St. Lucie, FL 34953 561-***-****

*******.*.******@*****.***

CAREER PLANS

Knowledgeable and dedicated professional with background in the healthcare industry searching for a position as a phlebotomist technician. Solid team player with outgoing, positive demeanor. Articulate, energetic and results oriented with passion for providing excellent care. PROFESSIONAL SKILLS

• Knowledge of medical terminology, disease processes, anatomy and physiology.

• Understand the responsibilities of patient care and monitoring, safety and compliance

• Grasp the importance of customer service, communication skills and professionalism

• Appreciate the role of HIPAA, OSHA, COLA AND CLIA-waived testing

• Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

• Effectively communicate with patients, doctors and medical staff efficiently and understand the importance of bedside manner

• Verify patients’ identity to ensure proper labeling of specimens and entry of information

• Assemble and maintain equipment such as needles and specimen containers

• Maintain a clean, sanitary and safe work environment EDUCATION

MedCerts Livonia, MI NHA CPT CERTIFIED Feb 2024

Phlebotomy Technician Program April 2023-Feb 2024

Scheduled to take NHA CPT test

Barry University Miami Shores, FL

BSN, Nursing May 1998-May 2000

PROFESSIONAL EXPERIENCE

Williams Sonoma, Inc. San Diego, CA

Remote Universal Customer Service Representative Jan 2020-Jan 2021

• Handled large amount of calls assisting customers to place new orders

• Handled complaint resolution using company resolution tree.

• Maintained high quality service.

Pediatric Endocrine Associates Kennesaw, GA Aug 2006-APRIL 2010 Patient Referral Coordinator

• Triaged patients to determine severity of illness to schedule appointments.

• Processed and verified all patient demographics including insurance coverage.

• Communicated with hospitals, physicians and medical staff to maintain an excellent working relationship for the practice.

Pulmocair, Inc.

DME Referral Coordinator, Delray Beach, FL Feb 2002-June 2006

• Received and processed all durable medical equipment orders from hospitals, home health agencies and physician offices.

• Worked to ensure patient’s access to equipment upon discharge.

• Also performed as on-call manager after hours processing new orders and troubleshooting calls from clients and dispatch.

REFERENCES

Available upon request.

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