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Customer Care Management

Location:
Fall River, MA
Posted:
March 09, 2024

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Resume:

Isabela Silva

Fluent in English Portuguese and Spanish

Fall River, MA 02720

ad38bb@r.postjobfree.com

+1-508-***-****

Motivated and Eager to Learn

1. Efficient Communication Skills with Empathic Attention to Costumer's Needs. 2. Bilingual English Portuguese and Spanish

3. Great Organization Skills

4. Highly Reliable and sensitive to Patient/ Client and Company's needs. 5. Dynamic and Efficient on Tasks and Goals

6. High Principles of Integrity towards Customers Employers and Peers 7. Motivated and Eager to Learn

8. Efficient and Great attitude under pressure

9. Sensitive and Prompt to changes

10. Ultimate Customer Experience and Satisfaction

11. Passion and Perfection Delivering Customer Care 12. Outstanding Professional Manners towards Patients, Clients and Peers Work Experience

LPN (Licensed Practical Nurse)

Culture Care - Seekonk, MA

November 2009 to Present

• At Culture Care I had several cases including Fulfilled with Excellence role as a Case Manager of a Pediatric Medical House in Fall River MA.

• Always Attentive to Clients/Patient Needs.

• Providing comfort and Care with Excellence

LPN Per Dien

Pediatric Associates of America - Brockton, MA

December 2010 to July 2019

• As a Home Health Nurse I provide Excellent Client"s Care according to physician's orders.

• Administration of Medication

• Non invasive and Invasive treatment.

• Monitoring Ventilators and Tracheostomy

• Assisting patients with a Holistic Approach .

• Provided comfort to patients and Family effectively elaborating and Implementing Teaching to Patients and Families.

• Communicated with the team, physician's effectively of any change in patient's status .

• Properly and Accurately Documented on Patients electronic Medical Records .

• Correctly elaborated shift report between Nurses. CNA - Certified Nursing Assistant

Catholic Memorial Home - Fall River, MA

January 2005 to June 2008

• I graduated from Diman School of Nursing.

• I got my Licence as a LPN

• Became The Charge Nurse 3-11 on The Alzheimer's Unit where I worked as a CNA while continued my Education.

• Always available to work OT as needed

Floor Manager

Spring Restaurant - Tiverton, RI

April 2002 to June 2006

As a Floor Manager

• I organized and Supervised Private and Company's Events.

• Scheduling and Implementing Client's Exactly Specific Needs.

• Greeting and Constantly Supervising of Client's Satisfaction of the Dynamic of The Events ..

• Supervising and assisting Servers, Floor boys and Bartenders

• Encouraging and motivating My team to attain their Best Potentials. Education

Associate in General studies for health Science

Bristol Community College - Fall River, MA

September 2003 to June 2006

Nursing Licenses

PN

Expires: July 2020

State: MA

Skills

• Home Health

• Staff Nurse

• Pediatrics

• CNA

• Great organization skills and bilingual English Portuguese and Spanish

• Leadership

• Customer service

• Medication Administration

• Vital Signs

• Tube Feeding

• Experience Administering Injections

• Critical Care Experience

• Supervising Experience

• Medical Records

• Microsoft Office

• Medical Office Experience

• Teaching

• Employee Orientation

• Caregiving

• Triage

• Transcription

• Patient Care

• Supervising experience (8 years)

• Portuguese

• Medical terminology

• Time management

• HIPAA

• Organizational skills

• Spanish

• Alzheimer's Care

• Laboratory Experience

• Office Management

• LPN

• Home Care

• Management

• EMR Systems

• Bilingual

• Computer literacy

• Phone etiquette

• Insurance Verification

• Quality Assurance

• Hospital Experience

• Managed care (5 years)

• Account management (8 years)

Languages

• Portuguese Spanish - Fluent

Awards

Employee of the month

May 2009

I was selected as Employee of the month with the title of angel of Mercy Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

LPN

Assessments

Management & leadership skills: Impact & influence — Proficient July 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I'm Currently in Process of Renewing my LPN Licence in Massachusetts.



Contact this candidate