Senior Customer Service
Resume:
Virginia Martinez
Telephone: 210-***-****
Email: ad38ac@r.postjobfree.com
Professional Objective
To secure a position as a valuable member of your team that leverages my educational background, skills, achievements, self-starter, and ability to lead and work well with others in a direction that provides results.
Work Experience
TTEC
Senior Customer Billing Advocate
McAllen, Texas 78501
August 6, 2019- January 3, 2024
Assisted in the investigations of fraudulent charges on both personal and business customers account.
Processed Immigrations letters, finical statements, and other financial legal documents.
Resolved customer complaints on various personal and business accounts.
Assisted the legal department on garnishments and levies.
Aided customers in the U.S. and foreign countries restoring their online personal and business checking accounts.
Educated customers on various checking accounts options, to help the customer decrease fees.
Returned various overdraft fees to customers’ accounts.
Aided military personnel, with their checking and savings accounts while deployed in foreign lands.
Texas RioGrande Legal Aide, Inc.
Paralegal Intern
McAllen, TX
August 2017- December 2017
• Developed a training manual for other student interns, assisted in the training of interns, and Pro Se divorce project.
• Created disaster center outreach boxes containing organized legal materials for staff and attorneys.
• Called numerous clients for factual interviews for attorneys across the state on topics including housing law, consumer law, wills and estates, federal public benefits and disaster aid.
• Coordinated meetings with various clients on impact litigation and settlement matters, and assisting in the translation of letters and client meetings.
• Completed a FEMA administrative appeal.
• Assisted clients with Medical Directive, Fiduciary and POA forms.
• Translated public benefits and acknowledgement letter, to Spanish speaking clients.
• Placing supply orders and inventorying supplies.
United Health Care
Senior Customer Service Representative
San Antonio, Texas
August 2005 – July 2015
Resolved clients issues with lost, stolen, and fraudulent check orders.
Opened new client check order accounts.
Upgraded partners and clients’ accounts, with new financial products and services.
Worked directly with branch managers and personal bankers in various financial institutions throughout the United States and Guam, resolving fraudulent checks, stolen merchandise, product quality, and client’s complaints.
Resolved clients technical issues on company's website
Clarke American (Harland Clarke) Partner Relations Representative San Antonio, Texas September 1997/1998 - July 2004/2005
Resolved clients issues with lost, stolen, and fraudulent check orders.
Opened new client check order accounts.
Upgraded partners and clients’ accounts, with new financial products and services.
Worked directly with branch managers and personal bankers in various financial institutions throughout the United States and Guam, resolving fraudulent checks, stolen merchandise, product quality, and client’s complaints.
Resolved clients technical issues on company's website.
Education
South Texas College:
Degree: Associates of Applied Science Paralegal
Grade point average 3.99
Recipient of Gloria Fitch Scholarship 2016- 2017
President Honor Roll
Invited and inducted member of the National Society of Excellence and Success (NSES), since spring of 2016.
McAllen Memorial High School:
Degree: Diploma High School Graduate
Social Work Experience
Volunteered with the Texas Rio Grande Legal Aid: As a current Paralegal Student with South Texas College, assisted low income families prepare their Power of Attorney forms and various legal forms as needed.
Member of the South Texas College Paralegal Society: working with fellow classmates in increasing our knowledge and skills as future paralegals, by inviting guest speakers from various fields in the law profession.
Executive Board member with the National Society of Excellence and Success (NSES):
Position: Social Networking Team Coordinator (SNT), assisted new members achieve their personal and educational goals toward induction into the National Society of Excellence and Success.
Volunteered with the Salvation Army: 2016 Christmas Bell ringer with McAllen Mayor Jim Darling and in the City of McAllen Christmas Parade – as a banner person.
Languages and Skills
Languages: Spanish and Portuguese.
Skills: I am skilled in the use of computer software Microsoft Word, Excel, PowerPoint, and Internet searches. I am familiar with Westlaw, Westlaw Doc & Form Builder, and E-filing. Type approximately 35-40 words per minute.
References
Jorge Chacon
Deposit Supervisor TTEC
Chelsea Henderson
Acting Supervisor TTEC
Idiana Hernandez
Senior Fraud Advocate TTEC
Erica Alvarado
United Healthcare, Senior Installation Administrator
Maria Yarovikov-Martinez
Budget Analysts
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