SUMMARY

SKILLS

EXPERIENCE

JAMES LINDSEY

*** ******** ***, **** ****, PA 17237 H: 717-***-**** ad389z@r.postjobfree.com Customer-oriented Operations Manager with 15 years of experience focused on increasing production, and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Proficient in operational enhancements, quality improvements and team leadership, Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll. Proficient in SAP, BI, Focus, AS400 and Icims . Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in all areas of Operation. Considered strong communicator and known for establishing successful customer relationships.

High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Performance reporting

Incidents management

Policies and procedures

implementation

Workforce training

Cost reduction and containment

Multi-unit operations

management

Process improvement strategies

Solutions development

Personable

Team Building/Leadership

Process improvement

Performance Management

Conflict resolution

Continuous improvements

Organizational Management

Health and safety compliance

Flexible

Load average, Relay, Miss

reweigh and dimension reports

expert

Relationship Building

Client relationships

Inventory control

Warehouse Operations

Communication improvements

Operations management

Relationship development(

Conducting one on ones with

employees)

Quality assurance controls

Dedicated

Troubleshooting and problem

solving

Team leadership

High-pressure environments

Goal attainment

Multi-site operations

Invoice processing

Staff training and development

12/2013 to 06/2019 Operations Manager

Old Dominion Freight Line Thomasville, NC

Provided onsite training

Wrote scopes, requirements

Supported ATM in operational improvements and resolution of problems to deliver top-notch customer service

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Proactively identified and solved complex problems impacting operations management and business direction

Oversaw various projects from conceptualization to completion Conducted analysis to address load averages, on-time service which led to better customer service

Led team in delivery of special roll out projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables

Planned and executed Production manager and Regional Planner startup positions

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Successfully led key projects which resulted in obtaining new accounts or the company

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Created communication strategies to meet client objectives Monitored multiple databases to keep track of all company inventory Assisted in Interview process of new hires

Oriented new employees to the companies Policy and Procedures Oriented new employees in their Job duties

Coached and mentored employees to be be considered for advancement in the company

Over saw daily Operation of 200 employees

Accident reports

Counseled employees or given feedback on any disciplinary actions required, ie: Attendance, Job performance

Held daily meetings with employees to inform and improve performance Proficient with AS400, BI, Focus, Excel, Powerpoint Responsible for scheduling employees time off

Part of Companies Safety Committee

12/2012 to 12/2013 Regional Planner

Old Dominion Freight Line Thomasville, NC

Planned the outbound freight to their due dates to make sure they are routed and loaded on a schedule run

12/2011 to 12/2012 Production Manager

Old Dominion Freight Line Thomasville, NC

Made sure production was at goal

Made sure all service freight was loaded on trailers correctly EDUCATION AND TRAINING

Made sure employees were working safely and up to OSHA standards Performed Daily safety and loading audits including housekeeping audits 12/2009 to 12/2011 Dock Supervisor

Old Dominion Freight Line Thomasville, NC

Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods

Successfully led key projects which resulted in on time service Proactively identified and solved complex problems impacting operations management and business direction

Validated load plans, cargo cleanliness and transportation documentation

Monitored multiple databases to keep track of all company inventory Wrote scopes, requirements

Determined shipping methods and prepared bills of lading, invoices, and other shipping documents

Retrieved stored items and traced lost shipments, when necessary Created communication strategies to meet client objectives Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Attached address labels, identification codes and shipping instructions to containers

12/2006 to 12/2009 Dock Lead

Old Dominion Freight Line Thomasville, NC

12/2004 to 12/2005 Dock Worker

Old Dominion Freight Line Thomasville, NC

Loading and unloading of trucks

12/2005 to 12/2006 Trailer Mechanic

Old Dominion Freight Line Thomasville, NC

Performed weekly maintenance assessments

Exceeded customer product expectations by maintaining equipment to product quality products

Reviewed work orders and communicated with prior shift to assess work needs for the day

Reviewed repairs with customers and advocated for vehicle safety Operated specialty equipment, standard tools, and gauges to complete assessments and repairs

Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders

Completed all repairs and maintenance work to company standards 1985 High School Diploma

Shippensburg Area Senior High School Shippensburg, PA ACTIVITIES AND HONORS

1995 Forklift Instructor: Instructor Training

Clarke Forklift Inc. Camp Hill, PA

Certified Forklift Instructor

1993 Associates in Automotive Repair: Automotive

International Correspondence School of Scranton

Received Plaque from Office of Secretary of Defense for Contributing to National Security and Protecting Liberty and Freedom by supporting Employee Participation in Americas's National Guard and Reserve Force

Contact this candidate