Summary

Results-driven Food Industry Professional with 2+ years of success as General Manager and Franchise Operations Manager. Proven expertise in driving operational efficiency, enhancing customer experiences, and ensuring franchisee success. Adept at strategic planning, team leadership, and maintaining high-quality standards.

Experience

Franchise Operations Manager Sep 2022- Aug 2023

Red Swan Pizza, Mississauga, ON

Oversee the operations of multiple Red Swan Pizza franchise locations, ensuring compliance with company standards and policies.

Conduct regular visits and inspections to assess the performance of each franchise, identifying areas for improvement.

Develop and implement standard operating procedures (SOPs) to streamline processes and enhance efficiency across all franchises.

Coordinate marketing initiatives and promotional campaigns to increase brand visibility and drive customer traffic to the franchises.

Assist in selecting suitable locations for new franchise openings and conduct feasibility studies for potential markets.

Stay updated on industry trends and best practices, incorporating innovative ideas to enhance the overall performance of the franchise.

General manager Jan 2019- Sep 2022

Wendy’s Yorkton, SK

Oversee day-to-day operations of the Wendy's restaurant, ensuring smooth and efficient functioning.

Lead, motivate, and train a diverse team of employees to deliver exceptional customer service.

Manage inventory levels, order supplies, and ensure proper stock rotation to minimize waste and optimize costs.

Collaborate with regional and corporate management to achieve company objectives and targets.

Implement and monitor Wendy's training programs for new hires and ongoing development of existing staff.

Foster a positive work culture that promotes teamwork, accountability, and employee engagement.

Qualifications

Bachelor of Engineering 2016-2019

KUK, Haryana, India

Global Business Management 2019-2020

Parkland College, Yorkton, Saskatchewan

Additional Skills

Proficient in using MS Office (Word, Excel, and PowerPoint).

Quick Problem-solving skill.

Excellent customer service and business communication skills.

Leadership and teamworking skills.

Analytical and critical thinking skills.

Project Management skill.

Ability to work independently.

Optimistic and confident.

Pardeep Sharma

References:

David Dedman 306-***-****)

Instructor at Parkland College.

Rosemarie glow 306-***-****)

International student’s coordinator at Parkland College.

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