Customer Service Port Saint
Resume:
Bethann Michaloski
#readytowork
Port Saint Lucie, FL 34953
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
iVox Solutions - Port Saint Lucie, FL
2015 to 2022
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies Phone Operator / Fitting Rooms
Target - Port Saint Lucie, FL
2011 to 2013
• Switch board operator
• Customer Service
• Security
• Priced items
• Found items for customers
• Cashier
• Folded clothing
Order Entry Representative
QVC - Port Saint Lucie, FL
1998 to 2010
• Customer Service
• Order Entry
• Followed Strict Protocols
• Ensure orders are correct and going to the correct places Receptionist
Stuart Jeep Eagle - Stuart, FL
1991 to 1997
• Customer Service
• Answer multiple phone lines
• respond to emails
• greet potential customers
• address complaints
• handle other front desk duties
• in charge of cashier responsibilities including accurately calculating amount due; collecting cash, card, or checks as payment; and documenting payment received.
• worked in an office environment and maintains organized files
• Addressed queries
Receptionist
SVI Systems - Stuart, FL
1988 to 1990
• Switch Board Operator
• Sent Monthly Billing Statements
• Data Entry
• Customer Service
• Assisted in operations of alarm systems
Receptionist
Gorman & Company - Stuart, FL
1985 to 1987
• Switch board operator
• Customer Service
• Created proposals for the company
• data entry
• Billing
Receptionist
White Plumbing - Stuart, FL
1983 to 1985
• Customer Service
• Dispatch
• Accounts Receivable
• Accounts Payable
• Payroll
• Maintained Office
• Filed paper work
• Scheduled Appointments
• Worked directly with the owner
Education
High school diploma
Franklin D Roosevelt High School - Staatsburg, NY
1979 to 1983
Skills
• Office experience
• Office management
• Front desk
• Calendar management
• Data entry (7 years)
• Multi-line phone systems (7 years)
• Phone etiquette (7 years)
• Customer service (7 years)
• Computer literacy (5 years)
• Typing (7 years)
• Organizational skills (7 years)
• Administrative experience
• Computer skills (5 years)
• Order entry (4 years)
• Microsoft Office (4 years)
• English (10+ years)
• Sales
• Vital signs
• Patient care
• Meal preparation
• Cooking
• English
Certifications and Licenses
2 year degree in Distribution & Merchandising
Graduated B.O.C.E.S 1983
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