Bethann Michaloski

#readytowork

Port Saint Lucie, FL 34953

ad3889@r.postjobfree.com

+1-772-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

iVox Solutions - Port Saint Lucie, FL

2015 to 2022

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies Phone Operator / Fitting Rooms

Target - Port Saint Lucie, FL

2011 to 2013

• Switch board operator

• Customer Service

• Security

• Priced items

• Found items for customers

• Cashier

• Folded clothing

Order Entry Representative

QVC - Port Saint Lucie, FL

1998 to 2010

• Customer Service

• Order Entry

• Followed Strict Protocols

• Ensure orders are correct and going to the correct places Receptionist

Stuart Jeep Eagle - Stuart, FL

1991 to 1997

• Customer Service

• Answer multiple phone lines

• respond to emails

• greet potential customers

• address complaints

• handle other front desk duties

• in charge of cashier responsibilities including accurately calculating amount due; collecting cash, card, or checks as payment; and documenting payment received.

• worked in an office environment and maintains organized files

• Addressed queries

Receptionist

SVI Systems - Stuart, FL

1988 to 1990

• Switch Board Operator

• Sent Monthly Billing Statements

• Data Entry

• Customer Service

• Assisted in operations of alarm systems

Receptionist

Gorman & Company - Stuart, FL

1985 to 1987

• Switch board operator

• Customer Service

• Created proposals for the company

• data entry

• Billing

Receptionist

White Plumbing - Stuart, FL

1983 to 1985

• Customer Service

• Dispatch

• Accounts Receivable

• Accounts Payable

• Payroll

• Maintained Office

• Filed paper work

• Scheduled Appointments

• Worked directly with the owner

Education

High school diploma

Franklin D Roosevelt High School - Staatsburg, NY

1979 to 1983

Skills

• Office experience

• Office management

• Front desk

• Calendar management

• Data entry (7 years)

• Multi-line phone systems (7 years)

• Phone etiquette (7 years)

• Customer service (7 years)

• Computer literacy (5 years)

• Typing (7 years)

• Organizational skills (7 years)

• Administrative experience

• Computer skills (5 years)

• Order entry (4 years)

• Microsoft Office (4 years)

• English (10+ years)

• Sales

• Vital signs

• Patient care

• Meal preparation

• Cooking

• English

Certifications and Licenses

2 year degree in Distribution & Merchandising

Graduated B.O.C.E.S 1983

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