Amar Mani Adhikari

Manchester, NH 919-***-**** ad3880@r.postjobfree.com

EDUCATION: Master’s in information technology management, Southern New Hampshire University Oct 2022

Dedicated and results-oriented Business Analyst with a proven track record in eliciting, analyzing, and documenting business requirements to drive process improvements and optimize organizational performance. Known for detailed orientation, self-starting attitude, adept at connecting dots quickly in a fast-paced environment. Experienced in data analysis and well-versed in Agile methodologies. Proficient in Jira, providing a significant advantage in streamlining processes. As a collaborative team player, I leverage my strong communication skills to bridge the gap between technical and non-technical stakeholders. Committed to continuous learning and staying abreast of industry trends to contribute valuable insights to organizational growth.

SKILLS

Microsoft Technologies:

MS Project, Visio, Excel, Word, Outlook, PowerPoint

Requirement Gathering Tools

User Stories, Use Case/Context Diagram

Defect Tracking Tools

Jira, Confluence

Testing tool

Selenium

Business Modeling

MS Visio, UML Diagram, Flowchart, Gantt Charts

Languages/Standards

SQL, Java, JavaScript, rattle R, Power BI,

XML, HTTP, HIPPA 4010/5010– Good understanding

Methodologies

Agile, Waterfall, Kanban, Scrum, Scrum-Kanban, SAFe –Good understading

Other languages fluent in:

German, Nepali, Hindi, Urdu

EMPLOYMENT HISTORY

Relevant Home Care, Harrisburg October 2022 – Current

Continued to gain a working knowledge of the IT organization and business systems.

Developed a strong working relationship with business partners and stakeholders, aligning with Platform business objectives.

Performed analysis and provided quality documentation support for business/functional requirements gathering, process analysis, gap analysis, design of new functionality, and product testing for medium to large-sized efforts.

Authored test strategy, test plans, and test cases.

Executed test cases, reported test results, and collaborated with the business to define the severity and priority of each defect.

Collaborated with team members to develop strategies and best practices for QA, regression, and UA efforts.

Communicated appropriate and timely status updates to the direct manager and project manager.

Worked with senior Business Analysts to review and document the "as is" state, contributing to the development of solution options and documenting the "to be" state.

Developed knowledge of business and technical domains to evaluate solutions for supported systems.

Worked under the direction of senior Business Analysts to further develop interpersonal skills for effective collaboration with stakeholders across the organization.

Supported program staff, vendors, and other stakeholders with MMIS-related questions or concerns.

Helped and guided employees procure HIPAA training program covering patient data security, privacy regulations, and legal implications.

Applied HIPAA knowledge to ensure secure data handling, confidentiality, and adherence to industry standards.

Actively participated in audits and assessments to validate ongoing compliance with HIPAA guidelines.

Business Analyst

KEYNOTE IT SOLUTIONS, Harrisburg, PA May 2017 – June 2022

Business Analyst/Scrum Master

Facilitated all Scrum ceremonies, such as sprint planning, daily scrum, sprint review, Sprint retrospective meeting, and backlog refinement.

Enforced timeboxes, responding to impediments, and tracked baseline and sprint retrospectives.

Prepared Product Release and Sprint Burndown charts and monitored Sprint progress.

Worked closely with the product owner to ensure manageable product backlog size, and backlog items prioritizing and grooming.

Collaborated with project owners in creating and prioritizing user stories.

Coached agile/scrum principles and methodology and helped them transition from waterfall methodology to agile practice.

Helped the team understand the project scope, and sprint goals, involved processes/procedures, and facilitated mid-sprint checkups to review the acceptance criteria of committed product backlog items.

Encouraged the team to adopt pair programming, peer review, and prepare reusable components, and best practice documents.

Continuously empowered and delegated the team ensuring transparency, efficiency, and trust, involving them in decision-making, and conflict resolution.

Continuously worked on ensuring the alignment of business goals with the scrum goals.

Demonstrated adaptability to learning different project methodologies.

Acquired the ability to communicate difficult or sensitive information.

Actively seek new ideas and updates on scrum practices and inform the team of trends.

Conducted data query and analysis.

Used Jira to track user stories, defects, scrum progress, and bug reporting.

Used SQL to solve complex problems, optimize queries, or deliver actionable insights.

COMMUNDO TAGUNGSHOTEL - Hamburg Germany August 2015- Jan 2017

Front Office Manager

Managed a 15-person team of business and operational consultants and day-to-day operations.

Trained new and existing employees with the latest know-how and trends.

Cross-training employees from other departments.

Guided the overall efficiency of the billing by assessing workflow.

Enforced improved cash and credit policies by redesigning.

Compliance with company policies and brand standards.

Demonstrated positive leadership characteristics of humility, strong personal work ethic, and persistence.

Established a robust management information system for the front office department.

MOTEL HAMBURG – Hamburg Germany March 2014- July 2015

Front Office Executive

Reported all the required departmental information to the General Manager for creating new business products.

Executed correct business processes at check-in and check-out to improve efficiency.

Ensured timely and accurate customer service.

Regulated correct Customer data entry and created a reliable history for brand loyalty programs.

Handled guest complaints and specific requests.

Maintained cordial working relationships with other departments.

Counseled and helped team members of special events or VIP Guests in the hotel for events or general accommodations.

CERTIFICATIONS & TRAINING

Attended “An Agile Coaches Guide to Showing Your Value with Bob Galen” September 2023

Business Analysis Foundations February 2024

Certified Scrum Master from Scrum Alliance June 2023

Excel Essential Training (Microsoft 365) (2018) March 2020

Project Management Essentials Certified(PMEC) Certification January 2023

Six Sigma: Green Belt Certification endorsed by IIBA March 2024

Train the Trainer (Certified Hyatt Trainer), Nepal April 2000

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