Michael D. Brown

*** **-** **** **** Bronx, NY 104**-***-*** 9242 ad387q@r.postjobfree.com

Summary

Customer-focused professional with 20+ years of experience delivering exceptional customer service. Proven track record of effectively resolving inquiries, handling complaints, and ensuring customer satisfaction. Skilled at utilizing communication and problem-solving abilities to interact positively with customers. Strong multitasker, capable of managing high call volumes and maintaining high professionalism. I am eager to contribute my customer service skills to enhance the reputation and success of the organization while continuously improving the customer experience. Detail-oriented and organized, with a proven ability to prioritize tasks and meet deadlines, and demonstrated proficiency in using office software and tools.

Education

Sullivan Community College

Loch Sheldrake, NY

in Communication

Skills

Customer service

Detail-oriented and organized

Team collaboration

Strong verbal communication and interpersonal skills

Communication

Problem-solving

Knowledgeable in MS Office Suite

Knowledge of various cloud-based software.

Types 35 WPM

Job Experience

Insurance Agent, Primerica

Sep 2018 - Jun 2023

Bronx, NY

Presented and sold insurance policies to new and existing clients. Develop and calculate suitable plans based on clients' needs. Resolve client inquiries and complaints. Expand business reach through networking techniques. Present and sell insurance policies to new and existing clients.

Proficient interpersonal and communication abilities.

Track record of success in sales and negotiating.

A client-satisfaction-focused approach that is customer-focused.

Well-organized, detail-oriented, and capable of managing time.

Hired, onboarded, and oversaw new sales team members in person and remotely.

Skilled in Microsoft Office Suite and CRM software use

Computer Technician, Thempsee

Jan 1996 - Sep 2018

Bronx, NY

Duties included diagnosing computer problems on time, repairing both software and hardware and providing excellent customer service.

Diagnosed and troubleshooted hardware and software issues for clients, ensuring timely resolution and customer satisfaction.

Installed, configured, and maintained computer systems and networks.

Performed routine maintenance to ensure the functionality and security of computer systems.

Provided technical support to end-users through phone, remote, or on-site visits.

Conducted hardware and software upgrades to enhance system performance.

Kept abreast of emerging technologies and recommended hardware or software improvements

Certifications:

Licensed Life Insurance Agent

Achievements:

Recognized as a top-performing life insurance agent for consecutive quarters.

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