Heather Belt ad387p@r.postjobfree.com - Linkedin.com/in/heather-belt

314-***-****

Senior Global Credit and Collections Analyst

Driven, senior analyst recognized for delivering world-class business results

Proven talent for managing global strategic accounts by supporting professionals within the financial services industry through account administration and project management. Primary focus on providing an exceptional client experience and problem resolution. Experienced in project management, collaborative teamwork, and effective leadership.

Areas of Expertise

●Finance & Credit Management

●Strategic Process Improvement

●Business Migrations

●Aged Debt & DSO Governance

●Leadership Advising

●Cash Collections Management

●Global/Offshore Operational Development

●Team Training

Client-Facing Issue Resolution

Part Time and Seasonal Career Experience 2022 – 2023

●See Details on last page of Resume

Professional Career Experience

London Stock Exchange Group (formerly Refinitiv, Thomson Reuters) - St Louis, MO 2011-2022

Senior Global Strategic Credit and Collections Analyst

Managed a portfolio containing Key strategic accounts maintaining while building and maintain client relationships.

Lead contact and liaison between internal credit teams and clients globally including overseeing and leading offshore team to ensure timely deliverables.

Collaborated with internal and external stakeholders to develop and manage weekly financial reporting files and facilitated global review meetings to ensure client satisfaction while driving cash performance.

Continually contributed to the reduction of DSO through research, organization, consistent follow up, and overseeing client billing disputes throughout the order to cash lifecycle.

Partnered with GBD, GBC and OM on weekly client calls to discuss any upcoming migrations, process changes and detailed account related review.

Facilitated training and process improvement to existing staff and new hires.

Order Management Specialist

Created, Issued, and Managed the Quote to billing process.

Worked with Sales and Legal as appropriate to prepare contract and applicable communication letters, including uploading into document housing systems.

Obtained information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).

Verified equipment needs, communication requirements and ensure to provide timeframes to set client expectations accordingly.

Escalated all delays to internal departments where interaction is required.

Credit Controller GRC

Managed collections processes for migration of GRC business and helped in the developing of processes during onboarding.

Reviewed and analyzed historic cash on account and lead team in cash reconciliation project.

Prepare files for third party collections.

Assisted account team and billing team in navigating migration processes.

DM Marketing LLC. - St. Louis, MO January 2010 – October 2010

Independent contractor

•Entered and verified all customer order entry and purchase order entry.

•Created Bill shipments loading out of various suppliers’ warehouses.

•Arranged loading of containers for overseas and domestic shipments.

•Prepared necessary documents required for export container shipments.

•Responsible for posting account receivable and account payable invoices.

•Applied wire payments to customer invoices.

•Reviewed daily profit and loss of sales ensuring accuracy.

•Ran profit and loss, account receivable, and account payable reports and presented to upper management.

•Assigned as Billing Specialist for all aspects related to billing.

RGA Reinsurance Company - St. Louis, MO May 2009 – July 2009

IT Procurement Coordinator – Contract

•Completed purchasing request and purchasing documentation for RGA Associates.

•Maintained supplier files, return policies, and purchase programs.

•Maintained and executed proper approval authorization levels.

•Coordinated with VP of IT Operations to maintain software licensing agreements and renewal to ensure proper coverage

Sentaida International - St. Louis, MO 2000- 2009

(formerly Zisser Tire Wholesale)

Sales Supervisor / Inventory Specialist Supervisor of Billing Accounts payable

Continually demonstrated high volume of sales and recognized as providing excellent customer service.

Developed and supervised two billing associates in the inventory department.

Created purchase orders for inbounds domestic/export containers for three warehouse locations.

Entered inventory receipt upon product arrival into warehouse.

Responsible for physical inventory counts at various times while researching and resolving any inventory errors.

Provided billing for domestic and export containers for products shipped direct from warehouse and drop shipments.

Bridge Technical Support - St. Louis, MO 1999 – 2000

Technical Support Specialist

Responsible for troubleshooting all hardware and software issues while providing resolution.

Scheduled all installation appointments and followed up for customer service.

North American Mortgage Company - St. Louis, MO 1998 – 1999

Mortgage Post Closer

Responsible for providing all communication and follow up with title companies and borrows on any errors or discrepancies regarding on closed loans.

Provided data entry for all loans while always maintaining a high level of accuracy.

GE Capital Mortgage Company- St. Louis, MO 1994 – 1997

Customer Service /Credit Reporter

Researched and reconciled customer disputes with all credit agencies associated with the mortgage process.

Responsible for handling all incoming calls for customer accounts and resolving any issues or errors.

Researched closing documentation and provided review of mortgage terms to the customer.

Part Time and Seasonal Career Experience 2022 – 2023

UPS – St. Louis, MO Nov 2023 – Dec 2023

Delivery Driver

Responsible for loading/unloading all packages in assigned territory.

Reponsible for maintaining high level of communication and updates with dispatchers.

Recognized as having strong attention to detail, demonstrated time management and being customer focused through a high level of communication.

Journeyman Plumbing LLC – St. Louis, MO Mar 2023 – Aug 2023

Office Manager

Responsible for managing all incoming call, booking and following up on all customer appointments.

Managed customer and company calendars while preparing invoices.

Provided Inventory review and ordering of supplies.

Worldwide Technology – St. Louis, MO Jul 2022 – Nov 2022

A/R Specialist

Coordinatedd with Sales, Operations, & AR Processors to research and resolve invoice issues.

Communicated with AR Processors on invoice submission/payment status.

Timely and accurate submission of invoices for key WWT customers.

Modified invoices to meet specific requirements for key WWT customers.

Proactively escalated collection delays to ensure we meet our Collection past due goals.

Provided timely communication to Customer inquiries & proactive communication regarding open aging of receivable.

Coordinated & communicated with Treasury on cash application.

Performed miscellaneous tasks as needed.

Certifications and Technical Proficiencies

MS Office Suite, SAP, Salesforce.com, Get Paid, CRM Siebel, Tableau

Netscape Navigator, ADVS, FHA Connection, MLCS and PIMS

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