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Customer Service Project Management

Location:
Denver, CO
Posted:
March 11, 2024

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Resume:

Palwinder Vaid-Sidhu

408-***-**** ad386o@r.postjobfree.com

EDUCATION

Bachelor of Science, Business Administration - Corporate Accounting and Finance 2018 San Jose State University, San Jose, CA

PROFESSIONAL EXPERIENCE

UFC - Personal Trainer June 2023 - Present

● Transformed 40+ client’s lives through personalized training programs, nutrition guidance, and ongoing support.

● Conduct comprehensive client assessments to establish baseline fitness levels and develop customized plans.

● Design and implement progressive exercise routines, ensuring proper technique, safety, and maximum results.

● Build strong relationships with clients, fostering trust, accountability, and a positive training environment. CLUB FEAST (Startup) - Account Manager February 2023 – October 2023

● Consistently exceeded sales targets and set the record for fastest client acquired in the first 10 days.

● Conducted sales presentations and provided exceptional customer service to drive sales and build brand loyalty.

● Partnered with my colleague to onboard the largest client ($1.8M) which increased ARR by 30%.

● Provided training and onboarding support to 3 new employees, resulting in their successful integration into the field sales team and their ability to contribute to the achievement of sales targets. META - Senior Leadership Recruiting Coordinator August 2021 – January 2023

● Maintained confidentiality while coordinating virtual interviews (400+/month) with speed and efficiency.

● Implemented a centralized queue system, leading to a 21% increase in efficiency boost by balancing workloads.

● Presented a live training to standardize the adoption of different queue models for Recruiting teams across Meta.

● Onboarded and Cross Trained 8 employees and set weekly meetings to track progress and gather updates.

● Proactively maintained scheduling tracking system to ensure accurate information and present on a weekly basis.

● Solved scheduling challenges with administrative partners, recruiters, sourcing, interviewers and hiring managers. GOOGLE - Partner Manager, North America January 2019 – July 2021

● Utilized SQL to analyze a vast database of over 10 million records, extracting valuable insights and sourcing leads for outbound sales campaigns.

● Generated over $9 million in qualified pipeline and $2 million in closed revenue across several industries.

● Collaborated with cross-functional teams to develop buyer personas, refine messaging, and implement cross-channel tactics for targeted campaigns.

● Ensure data integrity and quality assurance, contributing to the success of direct and indirect marketing campaigns involving 15 Google Partners.

● Optimized campaigns by conducting A/B tests, refining strategies based on data-driven insights.

● Created and maintained optimized flight schedules, ensuring the effective execution and delivery of campaigns.

● Collaboratively orchestrated stakeholders in go-to-market, market strategy, and campaign design implementation. QUALITY FIRST HOME IMPROVEMENT – Outside Sales Representative January 2018 – December 2018

● Conducted face-to-face meetings daily with potential customers and emphasized product features based on analysis of customers’ needs.

● Exceeded sales quota by 10-20% to become the #2 sales rep in the office by the third month.

● Performed comprehensive market research on products and local businesses.

● Obtained license by CSLB as a Home Improvement Salesperson. CERTIFICATIONS

Google Cloud Sales Google Workspace Sales NASM - Certified Personal Trainer TECHNICAL SKILLS

Salesforce Google Workspace Microsoft Suite Greenhouse ZoomInfo HubSpot Mailchimp Apollo SQL Excel



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