Wakita L. McCormick

**** ****** ****** ***** ******* North Carolina 27610 843-***-**** ad386g@r.postjobfree.com EXPERIENCE:

Sivad’s Trucking LLC Raleigh, NC October 2021 – Current CEO/Founder

Provide freight dispatch services to customers by coordinating shipments of goods from origin to destination

Handle customer inquiries, complaints, and requests for special handling

Assist with load planning and scheduling

Coordinate with drivers, vendors and suppliers

Provide freight dispatch services to customers by coordinating shipments of goods from origin to destination

Monitor the status of incoming shipments

Maintain accurate records of all shipments and their progress through the system

Report any problems that may occur during shipment processing

Ensure that freight bills are prepared and paid on time

Work with other team members to ensure that all required documentation is completed

Monitor and maintain inventory levels

Keep track of all freight charges incurred

Review invoices and make sure they are correct before submitting them to the accounting department

Prepare reports and provide information to management regarding shipment activity

Scan and enter cargo manifests into the computerized tracking system

Maintain Vehicles and Compliance and Regulations 1 Preference LLC Raleigh, NC August 2021 – Current Transportation Driver

Transporting clients to and from their destination safely

Route planning

Loading and unloading of luggage

Provide information about local places of interest

Provide vehicle maintenance, comfortability, and cleanliness

Maintain traffic awareness

Maintain payment management

Headway Workforce Solutions Raleigh, NC August 2019 – December 2020 Human Resources Generalist

Served as point of contact for all grievance issues from employees and managers working as contingent staff for our clients.

Advised Client management regarding discipline options on a case-by-case basis and helps devise remedies.

Documented each issue and continued monitoring the situation while regularly updating corporate HR and the Client.

Escalated complex employee relations matters to Headway’s Corporate SVP of HR and legal team to work toward legal resolution.

Provided assistance to contingent employees when they need to discuss any issues that may need diffusing.

Strived to reduce and/or alleviate high risk situations that would otherwise result in an EEOC, DOL, ADEA claim or litigation.

Gathered and prepared all documentation requested for EEOC claims, lawsuits and wage and hour complaints.

Developed periodic presentations requested by the clients on employee relations issues

Assisted and worked closely with the HR Manager with compliance requirements/projects.

Handled Workers Compensation claim reporting including wage statements per state requirements and run various ad hoc reports based on client requests (loss time, financial summary, etc.)

Headway Workforce Solutions Raleigh, NC October 2012 – June 2019 Shared Services Payroll Coordinator

Client Relationship Manager

Effectively demonstrate complete knowledge of the employee onboarding process

Provide exemplary customer service recruiting, interviewing, and processing employment offers and terminations

Accurately process payroll, W-2’s, and I-9’s in E-Verify

Administer employment contract signings, perform data entry, marketing, scheduling, and sourcing

Post job ads on various websites and social networks, gather resumes, operate switchboard and answer a multi-line phone system,

Productively work as a team member or independently, demonstrating honesty, integrity, and professionalism.

Affiliated Computer Services Cary, NC October 2011-May 2012 Customer Service Representative

Demonstrated excellent customer service skills in a call center environment to over 120 logged customer calls per day.

Assisted and triaged customer inquiries, needs, and complaints using standard scripts and procedures

Effectively gathered information, researched, and resolved customer inquiries and informed customer of available services

Other duties as assigned

Trademark Residential Raleigh, NC August 2008–August 2009 Community Manager

Demonstrated excellent leadership and customer service by ensuring resident retention, full service property management and maintenance coordination

Strategized marketing campaigns to reach local and out of state potential residents

Increased sales by 30% in January 2009 and achieved a sustainable competitive advantage over other local residential communities within a 30 mile radius

Accurately performed bookkeeping and bank deposits, posted rent payments, and all other managerial duties

Union Dominion Realty Trust Raleigh, NC April 2001 – April 2008 Assistant Community Manager

Senior Marketing Associate

Led the North Carolina division of Marketing Associates with the highest number of new leases executed and exceeding monthly goals

Conducted regular marketing surveys and assessed results to effectively out-produce competition

Demonstrated excellent customer service by ensuring resident retention and leadership

Accurately performed bookkeeping, posted rent payments, and assisted with managerial duties

Other duties as assigned

DHEC HHS Mullins, SC May 2000 – Apr 2001

Administrative Specialist

Exhibited organization and multi-tasking skills by scheduling meetings/visits, performed data entry, accurately paid Medicare/Medicaid invoices, filed/updated medical charts, and made bank deposits

EDUCATION:

University of Phoenix, Phoenix AZ Feb 2015 – Apr 2017

Master Business Administration, HR Concentration University of Phoenix, Phoenix AZ Jan 2012 – June 2014

Bachelor of Science, Business Administration

Florence Darlington Technical College, Florence SC Jan 1994 – Apr 1994

Certified Medical Office Assistant

Webber College, Babson Park, FL May 1989 – May 1992

Bachelor of Science, Business Administration

Columbia Junior College, Columbia SC Sept 1986 – Aug 1988

Associate of Science, Business Administration

SKILLS:

Employee relations, staff recruitment & retention, clean driving record, sourcing, job posting, hiring/firing, filing, payroll processing, customer service, switchboard, dispatch, faxing, scanning, social networking, billing, sales, marketing, team player, independent worker, data entry, orientation & on-boarding

Proficient in Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, Power Point, Windows XP, Windows 7, VURV, PRISM, Cash Card

TWIC Certification

SHRM Certification

My career spans over 40+ years in customer service, administration, human resources and my most recent opportunity as a U.S based freight transportation and logistics services company focused on service that engages in the pickup, transportation, tracking, and delivery of items throughout the East Coast. Sivad’s Trucking LLC provides shipping of general commodities, including consumer goods and textiles. We are dedicated to delivering excellence reliably, cost effectively and timely.

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