Customer Service Representative
Resume:
Aazalia Lawson
Customer services
Gary, IN *****
*************@*****.***
Caring and compassionate medical professional, with a proven determination to consistently excel at all assigned duties, seeking to turn medical education into continuation of rewarding career with a dynamic healthcare facility.
Willing to relocate to: Gary, IN - Merrillville, IN - Hammond, IN Authorized to work in the US for any employer
Work Experience
Liquor Store Clerk
LiqGo (Luke Family of Brands) - Hammond, IN
April 2023 to Present
Cashier
Load/unload boxes
Stocking
Organize store
Cleaning
Counting money
Greet customers
Problem solving issues
CSR - Customer Service Representative
Mielle Organics - Remote
March 2022 to April 2023
Responding to emails, live chats, and inquiries about products. Tracking missing or delayed packages.
Provide correct accurate information about the company policies, products, and procedures. Fast pace environment
Processing orders
Driver/Operator
Uber Partner Drivers - Chicago, IL
March 2017 to May 2019
Uber Drivers use their own cars to transport riders who place orders through the Uber app. Common duties listed on an Uber Driver resume are picking up passengers, transporting clients between places, and keeping their vehicle in good condition. Most eligible resume samples for the job mention skills such as safe driving, communication, time management, and customer service. Uber Drivers come from various educational backgrounds and hold a valid driver’s license. Vehicle insurance is also required. Amazon Fulfillment Associate
Amazon Flex - Chicago, IL
June 2018 to November 2018
organizing stocks, inspecting goods, updating records, monitoring work performance, solving warehouse issues, maintaining inventories, and analyzing customer feedback. Customer Service Representative
Teleperformance - Hobart, IN
September 2017 to March 2018
Responsibilities
● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Checked to ensure that appropriate changes were made to resolve customers' problems.
● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
● Completed contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
● Referred unresolved customer grievances to designated departments for further investigation.
● Determined charges for services requested, collect deposits or payments, or arrange for billing.
● Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
● Solicited sales of new or additional services or products.
● Ordered tests that could determine the causes of product malfunctions. Quality Control Checker
Manufacturing Solution International Inc - Portage, IN April 2016 to December 2016
Required to complete Quality Control Tech
● Operated machinery in a safe and efficient manner while staying in accordance with company procedures.
● Continually examined product quality to verify conformance to quality standards and rejected substandard
products per company protocols.
● Ensured and maintained the flow of production at all times.
● Maintained communication with technicians, supervisors, and operators to ensure product quality and
● to rectify problems.
● Observes equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.
● Lifted raw materials, finished products, and packed items, manually or using hoists.
● Counted finished products to determine if product orders were complete
● Marked or tagged identification on parts.
● Loaded and unloaded items from machines, conveyors, and conveyances.
● Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment.
● Cleaned and lubricated equipment.
Recorded information, such as the number of products tested, meter readings, or dates and times of product
production.
Room Attendant
South East Cleaning -Ameristar Casino - East Chicago, IN October 2012 to July 2013
Responsibilities
● Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
● Disinfected equipment and supplies, using germicides or steam-operated sterilizers.
● Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other
work areas so that health standards were met.
● Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to ● disposal areas.
● Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors.
● Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
● Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
● Dusted and polished furniture and equipment.
● Kept storage areas and carts well-stocked, clean, and tidy.
● Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary. Education
Medical Billing
Ultimate Medical Academy - Work at Home
Present
High School Diploma in General Studies
Martin Luther King Academy - Gary, IN
June 2007 to June 2009
Skills
• Communications (8 years)
• Computer Hardware (8 years)
• Microsoft office (10+ years)
• Baby Sitter (7 years)
• Warehouse Associate (2 years)
• Picker Packer (2 years)
• Shipping (2 years)
• Customer Service (10+ years)
• Call Center (8 years)
• Customer Care (10+ years)
• Order Entry
• Medical Billing
• Computer Networking
• Technical Support
• Presentation Skills
• Quality Control
• Microsoft Windows
• English
• Communication skills
• Sales
• Upselling
• Google Docs (10+ years)
• Document review (5 years)
• HIPAA (2 years)
• Hand tools
• Precision measuring instruments
• Manufacturing
• Management
• Communication skills
• Supervising experience
• Mechanical knowledge
• Computer hardware
• Google Docs
• Windows
• Customer service
• Data collection
• Load & unload
• Quality control
• Typing
• Presentation skills
• Driving
• Order entry
• Front desk
• Outbound sales
• HIPAA
• Hospitality
• Computer networking
• Negotiation
• Inside sales
• Outbound calling
• Warm calling
• Text mining
• Slack
• Telemarketing
• Account management
• Cash handling
• Technical support
Certifications and Licenses
Driver's License
Additional Information
● Experienced with Microsoft Word, Excel, PowerPoint, Outlook
● Typing skills (notate WPM)
● Written and verbal communications (letters, emails, presentations, face-to-face communications)
● Independent thinker - requires minimal supervision
● Organize and manage project/tasks
● Willing to learn new things
● Customer Service oriented
• Warehouse- Packer/ picker/ stocking/measurement testing
• Quality Control
Contact this candidate