Case Management Crisis Intervention
Resume:
LEAH JACKSON
SKILLS
• Individual / Group Counseling
• Case Management
• Treatment Planning
• Crisis Intervention
• Motivational Interviewing
• Cognitive Behavioral Therapy
• Patient Advocacy
• First aid and safety
• Dementia Care
• End-of-life care
• Medication Administration
• Respite Care
• Alzheimer's support
• Incontinence care
Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long- term behavioral goals.
WORK HISTORY
March 2019 - March 2023
Addictions Counselor WIN Recovery, Terre Haute
May 2017 - September 2019
Personal Caregiver Family Members Residence, Terre Haute February 2016 - May 2017
Addiction Counselor Indianapolis Comprehensive Treatment Center, Indianapolis, Indiana
Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
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Improved client satisfaction through empathetic listening and tailored support for individual needs.
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Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
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Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
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Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries by regulatory requirements.
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Established rapport with diverse clientele through cultural competence training sessions attended regularly.
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Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
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Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
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Provided care and assistance for patient with cognitive deficiencies, including but not limited to Mild Cognitive Impairment, Alzheimer's, and Dementia
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Accompanied patient to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship
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Administered prescribed medications and treatments in accordance with approved hospice nursing standards
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Assisted patient with bathing, oral hygiene, grooming, feeding, and elimination
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Responsible for all household duties including cooking, shopping, maintenance, and financial management.
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Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
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CONTACT
West Terre Haute, IN 47885
*************@*****.***
Bold Profile
October 2015 - September 2016
Family Case Manager Department of Child Services, Anderson, Indiana February 1999 - May 2009
Sample Data Entry Processing Technician Polaris Laboratories, Indianapolis, Indiana
Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
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Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
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Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
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Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
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Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
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Promoted family stability by connecting clients with appropriate community resources and services.
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Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
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Provided crisis intervention and support during emergencies, prioritizing client safety and well-being.
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Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
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• Evaluate child welfare concerns by conducting thorough home visits. Oversaw training and development of new processing technicians, contributing to the creation of skilled and cohesive workforce capable of meeting organizational objectives.
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Resolved customer service issues by researching specimens and processing information; informed customers of specimen results or damage of specimens in transit.
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Perform other laboratory functions, and maintain laboratory records, quality control charts, and various logs as needed.
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Assisted in troubleshooting equipment malfunctions, minimizing downtime, and maintaining productivity.
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Played key role in reducing lead times through effective scheduling and prioritization of work orders.
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Responded to customer inquiries and requests related to product results.
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• Communicated processing instructions to other workers. Assisted CEOs and managers make accurate decisions by tracking deviations from production targets with daily logs.
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EDUCATION
May 2015
Bachelor of Social Work Mental Health
Ball State University, Muncie, IN
May 2012
Associate of Human Services Human Services
Ivy Tech Community College, Indianapolis, IN
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