Front Desk Customer Service
Resume:
JACKYLYN
HICKEY
*************@*****.***
Syracuse, NY 13208
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. PROFESSIONAL SUMMARY
Tru By Hilton - Front Desk Receptionist
Syracuse, NY • 08/2023 - Current
M & T Bank - Bank Teller Intern
East Syracuse, NY • 10/2023 - 01/2024
Alco - Auditor
Manlius, NY • 11/2022 - 08/2023
M & T - Teller
Syracuse, NY • 10/2021 - 05/2023
WORK HISTORY
Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
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Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
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Trained new team members on company procedures, customer service and issue resolution.
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Answered multi-line phone system and transferred callers to appropriate department or staff member.
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Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
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Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
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Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
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Assisted in reducing wait times for customers through effective queue management and timely service.
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Prepared working papers, reports and supporting documentation for audit findings.
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Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
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• Interviewed auditees to gather data needed to conduct audits. Identified legal tax savings and recommended ways to improve profits.
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• Followed up on customer complaints and provided solutions to SKILLS
• CRM Software
• Telephone Etiquette
• Cash Handling
• Proficient in [Software]
• Scheduling appointments
• Basic Math
• Greeting and Seating Clients
• Meeting Support
Tinajero High School
Philippines • Expected in 04/2026
High School Diploma
EDUCATION
PaperWorks - Ware House Stocking
Baldwin, NY • 01/2021 - 05/2022
Tjmaxx - Key Holder Supervisor
Syracuse, NY • 11/2015 - 08/2021
enhance customer satisfaction.
Disbursed cash and checks accurately while maintaining security of cash drawers.
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Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
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• Educated customers on use of banking website and mobile apps. Maximized sales floor appeal with timely merchandise replenishment and presentation.
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Assisted in training new Stocking Associates, sharing best practices and relevant experience.
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Created balanced pallets to support efficient and safe sales floor replenishment.
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• Recorded daily activities for inventory control. Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
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• Counted out cash drawers and balanced totals.
Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
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• Opened inventory boxes and restocked shelves.
Managed store personnel by delegating tasks and supervising daily operations.
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Mentored new sales associates to contribute to store's positive culture.
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Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
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