Andrew J. Persac

**** ** **** **. #***

Ft. Lauderdale, FL 33308

954-***-****

ad383f@r.postjobfree.com

https://www.linkedin.com/in/andrew-persac-3007548

PROFESSIONAL PROFILE:

Mature and well-educated individual who desires to reenter the job marketplace and make an impact in the accounting, auditing, or customer service fields. More than 5 years of accounting, auditing, and related experience. Also, more than 20 years of providing extreme customer service in various settings.

SKILLS:

·MS Office Suite (Excel, Word, PowerPoint)

·SAP

·Simply

·Quickbooks

·Computer systems at several different companies (see below for names)

·TurboTax

·SunTax and WinFMT (FL Dept. of Revenue)

·Foreign Languages: Portuguese and Spanish

·AIM Facilities Maintenance work order program

EXPERIENCE:

Licensed Insurance Agent – Globe Life Liberty National Division, Ft. Lauderdale, FL (Direct)

August 22, 2023 – November 22, 2023

·In August, began virtual training with Globe Life & updated my still valid FL State 215 Insurance License (Life & Health Supplements, etc.).

·For several weeks, trained with more senior agent out in the field – observed as talked to potential clients/customers, gave presentations, participated in enrollment events, & other related activities.

·For past week, have been going out on own to try to make presentations & potentially sign up my own leads/customers/clients. Lot of driving, walking, talking, & more is involved.

·Use computers & company site/app to make routes, plan daily activities, & general job duties.

·Not necessarily directly accounting-related, though deal with numbers, taxes (savings to businesses who sign up & their employees), and other matters that are in the field.

Accounts Receivable (& Payable) Specialist – National NNL Group, Inc., Ft. Lauderdale, FL (Direct Hire)

August 18, 2022 – March 10, 2023

·Researched and prepared sales invoices for billing company clients, primarily the University of Miami Medical Division & its various clinics/buildings/locations throughout South Florida.

·National NNL Group specializes in construction, repair, remediation (mold, etc.), water removal or extraction, and other similar duties for UM and other clients/customers in South Florida.

·Used Excel, Simply, and other accounting/auditing programs, platforms, software to enter the data and ultimately produce the final sales invoices to be submitted to National’s clients.

·This was my first “official” accounting-related position since my time with the Florida Department of Revenue as a Tax Auditor (see below). I also did see, though not handle directly, AP records there as well.

Data Entry & Phone Permit Clerk/Specialist – City of Davie Building Department, Davie, FL (4BB Corp.)

December 1, 2021 – August 5, 2022

·Assisting Davie City Building Department in entering online back records of various kinds – residential and commercial permits (names, types, permit #’s, & other relevant data), cash/credit receipts, and more.

·Using Excel & other computer programs to perform these daily duties; taking burdens off backs of managers & other personnel so they can focus on assisting public with building permit application process and other related duties, thus providing a valuable service to the city of Davie behind the scenes.

·This was my previous job and hopefully could translate into more permanent & higher level position eventually. It ended due to me completing most to all of my assigned tasks ahead of time!

Call Center Representative/Specialist – Port Everglades Facilities Maintenance Division (4BB Corp.), Ft. Lauderdale, FL

August, 2021 – November, 2021

·Worked alone in call center assisting Facilities Maintenance Division supervisors with port-wide maintenance problems of various kinds.

·Composed and issued work orders using AIM computer program/system to send to appropriate supervisor for each problem.

·Took great burden off backs of FMD supervisors so they could better focus on performing their core jobs/duties.

·Learned the AIM system quite well and received many compliments from FMD and other Port personnel, but the temporary job came to a sudden end due to budgetary constraints.

Technical Support (& Payable) Representative/Specialist – Shift4Shop/3DCart (Robert Half), Tamarac, FL

April, 2021 – June, 2021

·Worked in call center assisting merchants nation/worldwide with their online stores/websites

·Helped troubleshoot problems they and/or their customers had with entering store, admin side, etc.

·Came up with potential solutions to help them reenter whatever section was unable to/help customers place orders, update sites – whatever the trouble was in their particular situation.

·Was making progress with learning their systems and even was trained on the payment (A/P) side of the process as well, but the job came to a sudden end for whatever reasons.

Customer Service Representative/Specialist – Fiserv, Inc. (Nesco Resources), Coral Springs, FL

November, 2020 – April, 2021

·Worked in call center assisting regional banks nationwide with their online banking issues.

·Helped online banking customers get into/reenter their accounts when locked out for various reasons.

·Also helped gather information for and update customer records for banks as well.

·After banks updated their computer systems, had many issues – my job was to help them overcome these problems.

·Went through several weeks of training for two different types of systems & account troubles, but the position suddenly ended due to a number of unexpected problems.

Field Enumerator – U.S. Census Bureau (U.S. Department of Commerce), South Florida (Broward, Naples)

August, 2020 – October, 2020

·Went out into the field to help the US government count the residents of Broward County who didn’t respond to phone calls. Emails, & other methods of completing the census.

·Drove to various complexes, houses, buildings, etc., to gather data about the residents, most importantly the number of people living in each location (the status of the people was not a factor in our tasks).

·Was even recruited for a special assignment to travel to Naples, & assist the regional office there as they had fallen behind in their counts – what was to be simply a one-week stint turned into a 3-week adventure as the team was very efficient & was asked to stay on there for an extended period (even went through Tropical Storm Sally).

·When completed that September assignment, returned to Broward County to resume my counts here – those duties continued until the entire US Census came to its ultimately legal end in mid-October.

Licensed Insurance Agent – Banker’s Life & Casualty Company, Plantation, FL regional office

October, 2019 – March, 2020

·During September & October, studied for & eventually easily passed the state exam to obtain my FL 215 Insurance License (Life/Health/Annuities) – officially started with BL on 10/21/19 (valid until 02/29/24).

·Began process of contacting potential clients to hopefully set up appointments, go meet with them in person, & eventually, ideally start the process of selling them some type of financial product for their future benefit.

·Faithfully went to the office most days or out into the field to find and/or recruit potential new customers/clients for our policies and other products.

·However, the commission-based compensation system & other issues led to me voluntarily leaving.

Brand Care/Customer Service Specialist -- Global Response, Inc. (SNI Staffing), Margate, FL

November, 2017 - December, 2017

·Worked in call center exclusively on Honey Baked Ham account.

·Took nationwide HBH customer orders, answered questions, handled customer service complaints, & more. So helped in payment (A/P) process as well.

·Utilized GR's computer & phone systems to conduct daily work activities.

·Temporary job - ended at conclusion of 2017 holiday season (Thanksgiving and Christmas).

Customer Service/Sales Specialist -- Family Christian Store, Pompano Beach, FL

September, 2016 - February, 2017

·Performed extreme customer service and other retail-related activities.

·Rang up purchases (money handling), looked up/for items and prices, took special orders, and more CS duties.

·Conducted inventory counts and/or audits, stocked shelves, did visual merchandising, and other internal tasks.

·Executed many daily work requirements using company's iDisciple computer system. This included any A/P (bills/invoices owed by us to vendors) or A/R (bills/invoices owed to us by other companies).

·My short time there ended when the store was forced to close for financial reasons (as did the whole chain in several months).

Tax Auditor II -- Florida Department of Revenue, Tallahassee, FL

January, 2012 - October, 2012

·Worked in the General Tax Administration's Compliance Enforcement Division.

·Investigated Sales & Use Tax (SUT) leads of FL taxpayers to determine any SUTs owed on various business transactions.

·If so, calculated potential amount due and attempted to collect money owed.

·Made extensive use of numerous programs and systems: Excel, Word, SAP, SunTax, WinFMT, Google Maps, and others.

·Collected several large checks as these were primarily A/R-related duties.

Customer Service/Sales Specialist -- Christian Family Bookstore, Plantation, FL

August, 2006 - June, 2010

·Performed many similar duties to those at Family Christian & other retail jobs.

·Conducted cashier work, periodic inventory counts, merchandising/displays, and other store-related tasks. This included any AP-related duties (getting bills/invoices owed by us to our vendors/suppliers).

·Assisted customers in various ways, on phone & in person - even off duty/at home.

·Worked extensively in music area - helped patrons with listening system & answered many inquiries.

·Like with FCS, store unfortunately closed due to financial difficulties, thus ending my time in this position prematurely.

Customer Service/Sales Specialist – LifeWay Christian Store, Ft. Lauderdale/Davie. FL

March 2000-August 2006

·Performed many similar duties as in other bookstore positions – both A/R & A/P in nature.

·These included extreme customer service, inventory/audit counts, money-handling, cashier duties, placing special orders, and many other retail/customer service-related ones.

·The A/P duties here included dealing with (music) vendors sales reps when they presented bills or invoices for their products ordered/purchased by our company for sale to me, discussed the amounts owed, then eventually presented these bills or invoices to store management.

MEMBERSHIPS & AFFILIATIONS:

Member/Volunteer -- More Than Conquerors Church, Margate, FL

June, 2002 – January, 2023

·Core member (singer) of worship/music team over 18 years!

·Involved in several small groups and community outreaches during this time.

·Faithful attendee and committed member of church through several major changes until this year.

·My affiliation with this organization is a major contributor to my knowledge of Portuguese and Brazilian culture.

Volunteer/Leadership Board Member -- Volunteers of Joy Foundation, Fort Lauderdale, FL

August, 2001 - August, 2008

·VOJF was a charity/ministry focused on helping seriously ill children (AIDS/cancer).

·With them, I visited children's hospitals, orphanages, and troubled children's homes.

·My main activities included singing to, playing/talking with, and simply spending time with children.

·Was appointed as honorary member of their board; helped plan visits, children's camps, and other events.

·Loved being a part of the group, but my time with VOJF ended when the founding family relocated out of the area/state – I TRULY miss being able to meet, help with, & love those children.

Volunteer/Supporter -- Call Communications, Inc. (CALL-FM), Miami, FL

June, 1996 - August, 2006

·CALL-FM (91.7) is a south FL youth-oriented radio station & ministry.

·Prior to going on the air, it hosted numerous concerts & fundraising events - I attended & participated in many of these.

·I was deeply involved in concert promotion, fundraising, & at concerts, ran merchandise tables, food sales, and other activities.

·Work, church, and other commitments left me unable to continue working with the organization, which relocated to SW Florida.

AWARDS & HONORS:

University of Phoenix Online Program, 2007

·Ended with a more than respectable 3.52 GPA while enduring several personal trials/tribulations along the way.

Customer Service Awards

LifeWay Christian Store, 2000-2006

·During my 6 years at LifeWay, I received MANY commendations from customers for my excellent and extreme service.

·They lauded me for going beyond the call of duty, whether at work or even calling me at home to ask questions.

·Even LifeWay itself awarded me several company certificates for my high CS level.

Class Valedictorian (High School)

Christian Life Academy - Baton Rouge, LA, 1985

·I achieved a perfect 4.0 GPA despite NO access to AP or Honors courses.

·This led me to be accepted into several colleges and receive academic scholarships from each.

·Was also part of the National Honor Society and won many other academic awards while at CLA.

EDUCATION:

Masters of Business Administration, Accounting -- University of Phoenix Online Program

August, 2005 - November, 2007

·Achieved an excellent 3.52 GPA

·Took accounting, business, and other relevant courses

·Fulfilled long-time goal while overcoming personal challenges

Bachelor of Arts, Economics -- Tulane University, New Orleans, LA

September, 1985 - May, 1990

·Took wide range of courses and subjects

·Received a broad education from a highly-regarded educational institution

High School Diploma, College Prep -- Christian Life Academy, Baton Rouge, LA

September, 1981 - May, 1985

·Class Valedictorian - 4.0 GPA

·Received many academic awards and several college scholarships

·Participated in several extracurricular activities:

·Student Council VP and Class Representative

·Tennis Team: 2 Most Improved Player Trophies

·Youth Group - developed my spiritual life

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