Mervat Youakim

**** *********** ***, **, ********, AB T6W 2H4 780-***-**** ad3820@r.postjobfree.com

Profile

Result-oriented Sales Professional with 15+ years of experience in consumer products and a proven track record of exceeding monthly sales quotas. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure. Goal- and team-oriented with strong leadership skills and a commitment to team quotas. Achieved over $250K in sales each quarter from 2019 until the present.

Experience

Sales Associate, Leon’s Furniture, Edmonton Jun 2019 – Apr 2022

Greet customers energetically, engaging conscientiously and providing in-depth knowledge of products.

Following up with customers to ensure customer satisfaction.

Operating POS system.

Assist customers with questions and concerns about merchandise, handling POS transactions and returns.

Process POS and return transactions, applying sales techniques to encourage customers to enroll in the company customer loyalty program.

Used mature and professional communication skills to develop effective working relationships with co-workers and long-term rapport with repeat customers.

Facilitate inter-departmental communication to effectively provide customer support and ensure merchandise is delivered on time.

Remaining knowledgeable about new product trends and styles, as well as the different sales techniques to sell and promote them.

Always Exceeded my daily quotas.

Sales Associate, Tinico International, Edmonton Oct 2018 – Jan 2019

Promoted and sold Triangle MasterCard to customers in different retail stores, including Marks and Canadian Tire.

Greeted customers energetically and provided in-depth knowledge of Triangle MasterCard features and benefits.

Managed the entire credit card application process on iPad.

Supervisor, Shoppers Drug Mart, Edmonton Sep 2017 – Aug 2018

Managed the customer service functions, including cash, cashiers, and merchandising. Ensured cashier/merchandising staff comply with all guidelines.

Ensured all loss prevention programs are implemented to standard. Ensured standards of housekeeping and image are maintained.

Opening and closing the registers, assisting in the training of new Cashiers, monitoring cash limits and always ensuring quality customer service. Balanced cashflow at close of shift.

Improved Sales by 15% daily by using my sales skills.

Solved billing problems and professionally handled all aspects of customer complaints and satisfaction, which led to improved business performance. Maintained thorough knowledge of store merchandise. Developed reputation of prompt, efficient service with high level of accuracy.

Kitchen Manager, Joey’s Family Restaurant, Edmonton Aug 2011 – Jan 2012

Recruited and trained staff.

Managed and supervised staff and assigned them tasks. Prepared pull lists, checklists, and prep, and established work priorities. Developed schedules, sales projections, local store marketing, menu planning, and took inventory. Maintained order in the kitchen and prepared high-quality meals.

Increased productivity and efficiency by developing and implementing a new process for pull lists, checklists, and prep.

Church Bookstore Manager and Merchandize Planner, Volunteer Work in Edmonton Jan 2015 – Present

Manage the planning, administrative and budgetary functions of the bookstore.

Establish and implement policies and procedures. Establish and manage the budget for the bookstore, including books, technology, media, artifacts, and other products, such as special program purchases, making sure it’s cost-effective budget.

Discover new business partners, new markets, and expanding our client base. Order materials, track shipments and orders, and maintain payment records, including customers’ payments and records for payment of invoices.

Determine and verify the price of merchandise. Enter sales on cash register, receive payments, make changes, and issue refunds.

Process cash, credit and debit card transactions and special program purchases.

Prepare and reconcile sales reports. Sort and file purchase orders, invoices, etc., and take annual inventory.

Managing, mentoring, and guiding a team of 7 cashiers and other bookstore clerks in their tasks.

Create and maintain sales records aimed at compiling statistics and identifying interest. Increased the bookstore’s sales by 500% by discovering new business partners, new markets, and expanding our client base, and by using my communication and interpersonal skills.

The huge increase (500% mentioned above) in bookstore sales helped fund several large projects in the church.

Education

Bachelor of Arts

Cairo University, Cairo, Egypt

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