Customer Service Human Resource
Resume:
Stanene Douglas
North Charleston, SC *****
**************@*******.***
Summary
MS Word, PowerPoint, Excel, PeopleSoft, ADP Enterprise, and ADP Windows. ADP (EV5) ADP Workforce Now, Payroll/Benefits, Taleo, Shares, Divar, and Mars HR Pyramid, Darwin PEO Systems, Munis, Peba, Kwantek Zipwip, Winteam, Retirement EES, EBS. Quadrant PHR, Workday HR law certified.
Work Experience
Manager
Circle K
November 2023 to Present
•Recruite, hired, and trained positive, enthusiastic employees, ensuring excellent customer service.
•Develop, manage, and assign tasks appropriately to ensure the site is clean, adequately stocked, organized, and well-kept based on Company standards.
•Maintain a professional and supportive image among subordinates and supervisors.
•Schedule employees within Company guidelines to maximize customer service and maintain site image.
•Training, counseling, motivating, and separating employees.
•Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
•Budget and forecast P&L lines, as well as understand and manage merchandise margins.
•Safeguard and account for all money received and disbursed.
•Perform all other financial analyses necessary to maximize sales and net profits.
•Payroll.
Human Resource Manager
Belk
June 2022 to November 2023
•Ensure that Associate onboarding is executed proficiently, accurately, and promptly.
•Maintained company compliance with local, state, and federal laws and established organizational standards.
•Investigations employee claims involving performance-based and harassment incidents.
•Motivated employees through extraordinary events, incentive programs, and constructive feedback.
•Implemented performance reviews and motivational strategies to elevate HR team results.
•Facilitated onboarding sessions and on-the-job training for new hires, employee job position knowledge and skillset.
•Organized and led staff orientation programs and training to promote collaboration.
•Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
•I-9, E-verify, Benefits.
•Collaborated with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
•Employment Law, employee relations, Benefits
•Payroll
Human Resource Manager
Walden Security
November 2020 to June 2022
•Develops and facilitates strong business relationships with leadership on various human resource matters, including employee relations, performance management, employee development, corrective action issues, employee engagement, recruiting, compensation, and employment terminations.
•Responsible for full lifecycle recruiting for positions at all levels, including position and requirement definitions, pre-employment screening, coordinating/scheduling interviews, maintaining candidate engagement, and employment offers.
•Coordinates and administers the onboarding program.
•Helps drive people processes (performance, development, and career) to ensure that employees’ level of performance and capabilities meet current and future personal and professional needs.
•Supports key performance management initiatives, including annual goal-setting mid-year and annual review processes.
•Conducts exit interviews and analyzes data collected to improve overall employee experience and retention.
•Responsible for processing payroll on a weekly basis to include completion and accuracy of employee timecards.
•Communicate HR policies to ensure compliance with all federal and state laws and regulations.
•Provide mentoring and coaching to managers for employee development.
•Administer and manage employee benefits program working with broker and plan sponsors.
•Act as an impartial advocate to ensure that all individuals receive fair and equitable treatment.
•Provide oversight to manage all employee relations efforts as needed. Communicate with external legal counsel as needed.
•Advise management on performance issues and ensure proper documentation of performance-related issues.
SR, Human Resource Generalist
Hire Quest LTS- Ladson SC
October 7, 2019, To April 4, 2020
•Provide personnel policy and procedure guidance to employees and management.
•Maintain up-to-date knowledge of federal and state employment law and compliance requirements.
•Coordinate open enrollments, changes, and training for employee benefits programs.
•Respond to human resources-related inquiries.
•Processed Payroll for 300 employees
•Create and distribute internal communications regarding status changes, benefits, or company policies.
•Administer new employee onboarding and orientation.
•Develop and maintain talent management processes.
•Monitor employee morale and company culture.
•Collaborate with the human resources team to develop effective recruitment strategies.
•Identify future staffing needs.
•Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary actions.
•Maintain employee personnel records.
•Processed Offer letters and pre-employment background for new hires.
•Benefits, I-9’s E-verify
•Processed Workers' Compensation related issues.
Human Resources Specialist
The Housing Authority of The City of Charleston - North Charleston, SC
May 2017 to January 2019
•Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
•Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
•Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
•Develop human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
•Supports management by providing human resources advice, counsel, and decisions, analyzing information and applications.
•Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
•Complies with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions.
•Updates job knowledge by participating in conferences and educational opportunities, reading professional publications; maintaining personal networks; participating in professional organizations.
Education
Ashford University – Business Administration
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