Customer Service Assistant
Resume:
Malaya
Nunez
Malaya Nunez
Houston, TX *****
*********@*****.***
Dedicated hard worker seeking a more challenging role in a dynamic organization where I can utilize my skills to contribute to the success of the team. With over three years of experience in providing exceptional customer service and team support, I am confident in my ability to work collaboratively and effectively to meet organizational goals. My strong communication skills, attention to detail, and proactive approach make a valuable asset to any team.
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Skills & Strengths Customer service
Professional
Communication skills
Professional
Attention to detail
Professional
Time management
Professional
Well Organized
Effective Communicator
Team-Player
Master Multitasker
Active Problem-Solver
Knowledgeable with Medical Terminology
Experience in Management
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Work Experience
06/2022 – 03/2024
AMHERST
Team Service Assistant
Northtown Automotive Companies
Implemented new customer service procedures and streamlined communication channels between service advisors and customers. Demonstrated exceptional multitasking skills, managing multiple incoming calls simultaneously while maintaining working with walk-in customers picking up their vehicles.
Ensured customers and insurance adjusters were consistently updated on the status and progress of their service requests.
Skillfully oversaw daily accounting and financial operations. Verified and posted all accounting entries, maintaining meticulous and punctual input of information in the accounting system. Cultivated trust and resolved customer issues by actively focusing on their needs and concerns while scheduling their appointment for service. 11/2021 – 06/2022
Head Bartender/ Bar Manager
Lasertron LLC
Accurately assessed product demand based on seasonal trends and popularity, effectively managing inventory to prevent surplus or stock shortages.
Demonstrated exceptional leadership skills by overseeing and directing a successful bar team,
while meeting sales targets and upholding standards. Ensured strict accountability and quality control of all products and equipment, maintaining high standards throughout daily operations. Oversaw liquor purchases and efficiently managed bar inventory, optimizing resources and reducing costs.
Verified customers' identification to ensure compliance with legal drinking age requirements.
04/2020 – 09/2021
Package Handler
Fedex
Accurately received and documented incoming shipments, maintaining organized inventory and facilitating efficient order fulfillment. Skillfully operated forklift equipment, safely transporting heavy materials and optimizing warehouse operations.
Effectively collaborated with team members to ensure a smooth workflow and efficient production processes.
Meticulously performed inventory counts, resulting in improved accuracy and reduced discrepancies.
Received and accurately counted items within warehouse inventory, recording data by utilizing computer systems.
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Education
B.A Pre Medical Sciences
University At Buffalo
High School Diploma
Valley Central High School
Allied Health Certified Medical Assistant and CPR Certified Orange-Ulster BOCES Technical School
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