James B. Feather

Brecksville, OH 216-***-****

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Senior Leader, Information Technology

Accomplished in design and implementation of high performing and cost-effective IT solutions.

Innovation-driven IT Leader with diverse experience leading teams in Compute, Design, Operations and Architectural advancements for large scale organizations with up to 15k users. Proven expertise in translating business requirements for teams to understand, build, and deliver innovative solutions across all areas of IT. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Accomplished in building and strengthening relationships across functions to drive cohesive, strategic operations. Consistent record of success in combining development planning, knowledge of the latest technology, and system integration expertise to improve deployment.

Areas of Expertise:

Team Creation & Growth

Storage/Data/System Solutions

IT Strategy & Direction

Technical and Procedural Leadership

Change Management

Project & Incident Management

Cyber Security Risk Avoidance

User Focused Solutions

DevOps & Site Reliability

Enterprise Platforms

Cloud, Azure, and Oracle

Disaster Recovery

Disaster Recovery

Process Re-Engineering

Incident Management

Infrastructure and Operations

Virtualization & VDI

AD, Windows Server & Linux

Key Accomplishments

Saved $1.8M annually by reducing data center footprint from 12 to 4 at Amtrust Financial.

Reduced Enterprise VMware Core count by 450 Cores, thus delivering a $675K annual savings resulting from addressing the SQL Server footprint at Amtrust Financial.

Delivered on time and $1.2M under budget Data Center for a new building setup housing 5k+ users, 14 data closets, a 7th floor 2000-squarefoot Data Center with 30 racks, 4 CRAC units configured in a cold isle containment configuration at Cleveland Clinic.

Cut costs 20% and improved uptime from 92% to 99% with virtualization integration at Cleveland Clinic.

Increased overall user response score from 87% to 99%; bringing overall customer satisfaction from 82% to 94.44% by implementing ITIL based service management processes.

Professional Experience

IT CONSULTING & CONTRACTING, Brecksville, Ohio

Project Management, System Engineer, Networking, Desktop Services, Consulting & Contracting, 2022 - Present

Project Management, Infrastructure, Networking, Desktop, Consulting & Contracting, 2022 - Present

Working with companies such as Energy Focus, Inc, Kovack Securities, Inc, Statewide Home Mortgage, MPS Financial, FastTrack Title, CSJ Technologies, providing IT Services such as Infrastructure Services (Physical & Virtual), Compute, Storage, Desktop, M365, Entra ID, Azure, MFA, MDM, Security (SIEM, Endpoint, Vulnerability Management), Networking and Firewall, and Technology Project Management Services.

ENERGY FOCUS, Solon, Ohio

Director of Information Technology, 2020 – 2022

Designed and led the implementation of company-wide enterprise security strategy for Infrastructure, network switches, Firewall, disaster recovery, endpoint protection, and implemented a cyber security strategy across our entire environment. Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. Led the deployment of VMware and the consolidation of virtual machines and servers. Implemented Manage Engine Service Desk Plus and Desktop Central to align with the ITIL framework and to institute workstation and server patching. Redesign of Active Directory to remediate years of bad practices identified in a GBQ security assessment. Managed and supported companies’ ecommerce Change Management, SAP, and ERP environments and made many improvements from security to interfaces and connectivity.

AMTRUST FINANCIAL, Cleveland, OH

Global IT Director of System Engineering, 2018 - 2020

Accomplish objectives in performance and efficiency by providing leadership and vision for Infrastructure & Data Center across over 76 locations in US, UK, & EU. Lead a team of 12in supporting 10k users globally and executing IT projects with solutions including Compute, Storage, Data Center, Engineering, and Automation. Manage backlog of infrastructure projects and automation activities while coordinating with Scrum Master in Sprint Planning, Retrospectives, and backlog refinement meetings. Manage a $25M budget. Provide leadership for Cloud Foundation leveraging Azure, AWS, Kubernetes, Terraform & Ansible.

Eliminated excessive IT spend by delivering virtualization, assessing remediation, driving automation of repeatable IT tasks, and standardizing vendor agreements for pricing and services.

Improved synchronization and management of accounts by leading the 365 Migration effort from Large on-prem Exchange Environment.

Positioned the organization for reliability in budgeting by completing compacity planning for compute and storage to create stronger Opex and Capex budgets.

Enhanced decision-making processes by creating an Architecture Review Board to drive creation of roadmaps and standards around designing, planning, implementing, and governing IT.

Safeguarded the organization’s users, assets, and performance by co-creating a Business Continuity, Disaster Recovery, Security and Backup/Replication Strategy.

CLEVELAND CLINIC, Cleveland, OH

IT Director, Taussig Cancer Institute, 2016 – 2018

Achieved initiatives in building the IT department from scratch and implemented a solution for 5k+ users, resulting in faster resolution of IT issues and improved performance due to minimal downtime. Managed 11 employees across IT projects including installations, troubleshooting, migrations, upgrades, and support activities while providing leadership and vision for the IT department including strategic planning of information systems. Oversee the institutes IT project portfolio, client-server applications, enterprise architecture, disaster recovery, and business continuity plan as well as a member of the institutes Business Operation Centers steering committee. Allocated a $4.5M budget.

Increased IT department productivity by facilitating focus on high-priority projects utilizing governance standards and prioritization methods.

Reduced costs by renegotiating vendor agreements, tracking assets, moving to Global IT Lifecycle program, standardizing desktop/laptop imaging procedures, and virtualization of retiring servers.

Enabled version control and auditing for HIPAA compliance by implementing of SharePoint, SOP & Procedure documentation, Disaster Recovery documentation, and asset tracking.

Drove organizational wide improvements as a voting member of the Architecture Review Board, Change Management Steering Committee & Hyperconverged Infrastructure exploratory board.

Led migration of Varian Aria (MedOnc & HemOnc) to EPIC & Elekta Mosaiq for 2 standalone Cancer Centers.

Led migration of Varian Eclipse to Phillip’s Pinnacle Treatment Planning and fully support an 8 node Oracle Solaris Cluster used over 40 Dosimetrists and Physicists.

CLEVELAND CLINIC, Cleveland, OH

Sr. IT Manager, Taussig Cancer Institute, 2009 – 2016

Managed IT operations and a $2.5M budget for the Cancer Institute servicing five main campus buildings, five regional locations and two “Standalone” centers. Lead a direct staff of 11 employees supporting 1500+ Desktop Users, 3000+ Devices, three small data centers, and multiple department specific Healthcare applications. Manage the institutes IT project portfolio, client-server applications, enterprise architecture, disaster recovery and business continuity plan as well as a member of the steering committee.

Led integration of two acquisitions, three affiliations and created Standard Operating Procedures for future acquisitions and affiliations.

Continually evolved the IT Infrastructure environment by designing, supporting, and managing of our Application/Infrastructure Disaster Recovery.

ROCKWELL AUTOMATION – MAYFIELD HEIGHTS, OH

1996 to 2009

Engineering IT Lead

Responsible for 82 Engineering Labs throughout four regions. Developed engineering lab standards including domain controllers, routers, switches, and standardized firewall rule sets to keep the interaction between the lab and production networks at a minimum.

Led a team of 8 Information Technology employees that support over 3500 engineers including desktop support, PC refresh, change management, source control and development build environments.

Led engineering specific business applications migration to SAP including change management, ITSM & others.

Member of our Server Team – As a member of our server team I am responsible for O/S troubleshooting Server Issues (Hardware & Software) as well Active Directory, DHCP, DNS, Terminal Services to list a few.

Led the virtualization of 60% of our engineering test environment and improve delivery time of a test server from 3 days to under 4 hours.

Member of the SAP transition team for Engineering IT and primary support for our environment.

FactoryTalk Software Solution Architect

Lead design and integration of software, control and information system environments across Life Science environments including Amgen, Proctor & Gamble, Pfizer, and GSK and have extensive knowledge of 21 CFR Part 11 compliance.

Lead IT Engineering in designing and deploying Rockwell’s integrated architecture products to drive performance, accuracy, and integration to customer’s business systems.

Project and Risk Management in a software development and testing environment.

MPS Lead representative for business application migration to SAP for global SAP Rollout including MPS Enterprise CRM & Customer Quote & Invoice systems.

Application Engineer – Field Support for most Rockwell Automation applications

RSLinx Product Manager – Lead direction and support of Rockwell Automation communication products

Education, Training & Development

Computer Electronics/Information Systems, ESI Career Center, Euclid OH 1994 - 1995

Certifications

Business Intelligence Certification - Villanova Online

DCIS, DCES, DCIE Certified - IDCA (International Data Center Authority) Certified - 2018

DCIS, DCES, DCIE Certified - IDCA (International Data Center Authority) Certified – Renewed 2022

DCIS, DCOS, DCOM Certified - IDCA (International Data Center Authority) Certified – 2021

Working toward O365 MS-900, MS-220, MS-740 & MS-600 to be completed by March 2024

Data ONTAP 8.3 Administration, Data Protection Administration Certificates – NetApp

Networking –Dell, SonicWALL, HPE, Sophos, Cisco, and Fortinet

Expect CCNA by June 2024

Training

ITIL v3.0, CCNA (4 Classes), CompTIA Project Management, vSphere v7.0, SSCP Monitoring & Analysis, SSCP Access Controls, CompTIA Storage+, Azure Cloud Computing (Pluralsight)

Project Management Track – University of San Diego (Coursera)

Chef Fundamentals, Certified MS Azure Infrastructure Solutions/ Cloud Computing, Python Bootcamp & (Udemy)

Leadership Training - HIPAA & Information Security, Employee Engagement

DCIS, DCOM, DCIE & DCTP Data Center Certifications

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