PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

JOSE GUERRA

Syracuse, NY 13203

315-***-**** - ad380f@r.postjobfree.com

Experienced Restaurant Manager graduated from Tourism School of Gastronomy field in Cuba with over 25 years of experience. Dedicated to provide great dining service and the best guest experiences.

Food safety

Hospitality administration

Wine knowledge

Creativity

Performance improvement

Conflict resolution techniques

03/2001 to 10/2023 Restaurant Manager

Palmares – Varadero, Cuba

Emphasized employee engagement and recognition to inspire our team to effectively perform at a high level.

Improved customer satisfaction by collecting feedback and incorporating insights into a servers training program.

Kept inventory records accurate through correct billing, payment processing, and cash management practices.

Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

10/2000 to 02/2001 Server Shift Leader

Rumbo – Varadero, Cuba

Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Processed orders and sent to kitchen employees for preparation. Inspected dishes and utensils for cleanliness.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Technical Degree : Gastronomy

Hotel And Tourism School - Varadero, Cuba