GARY KING

PO Box **** Stone Mountain, GA ***** • 800-***-****

PROFESIONAL I.T. SYSTEM ENGINEER

Remote Solutions Engineer • System Engineer • Remote Integration Engineer • IT Engineer

IT Application Full Stack • Continuous Service Integration • Medical Platforms • Data Optimization

Provided Troubleshooting • Organized Systems • Analyzed IT Operations • Configured Installations

A+ Network Analysis & Support Skills • Multi-Factor Authentication • MS Servers • Migration Efforts

Virtual Desktop Infrastructure (VDI) based on Citrix Apps and Desktops • Ctrix Cloud and its components

Active Directory Group Policy (GPO) management and Active Directory Group/User object manipulation.

Desktop administration & troubleshooting (Windows OS) as well as Server based Citrix solutions.

WORK EXPERIENCE

Cloud Software Citrix, Alpharetta, GA Feb 2022 - present

Cloud Systems Engineer II

●Deploying and configuring, maintaining and managing Citrix Virtual Apps and Desktops/ StoreFront, Provisioning Services (PVS), Machine Creation Services (MCS), Director, User Profile Management (UPM), Delivery Controllers (DDC) non+persistent.

●Providing support to customers and developers to deliver their applications via Citrix Virtual Apps (published applications).Creating, testing, of golden images utilizing Citrix technology.

●Manage NetScaler/ADC, to include Gateway, Rewrite/Response Policies, Certificate Management, VIP Configuration, and Traffic Analysis in DaaS/Cloud and its features such as Identity and Access Management (SAML 2.0, Citrix Gateway), Workspace Configuration, etc.

●Build out Citrix Virtual Apps and Desktops in Microsoft Azure and/or AWS. Upgrading, patching, and migrating Citrix components as required.

●Diagnosing and troubleshooting Citrix site availability and performance issues and engage Citrix support as needed. Provided trouble resolution in Tier II escalation of Support LANs, WANs, and wireless networks.

MPowered IT, Alpharetta, GA Dec 2021 – Feb 2022

Solutions Engineer II

●Utilized MS servers and small business Caliptix FW managing and supporting M365/Intune.

●Utilized Security and Multi-Factor Authentication (VPN, Webroot, Meraki, V2, Azure AD).

●Implemented workarounds when an immediate resolution was not available and assisted the NOC and SOC teams with tickets as requested (Ninja) (Connect Wise).

D4C Dental Brands, Atlanta, GA May 2021 - Dec 2021

Systems Engineer

●Utilized knowledge of Eagle Soft, Dolphin, OrthoTrac, Dental-Vision, Easy Dental, & OMSVison.

●Performed high-level tasks for application projects in post-new owner implementations.

●Supported a medical platform and practice management migration effort.

●Applied understanding of Veeam, Shadow Copy, Cohesity, VMCenter, Qnap (Nas), ExSi, Hyper V Remote Managed servers, Cloud, Mac Practice, XIDent, and Soft dent.

Kavo-Kerr, Alpharetta, GA Oct 2019 - May 2021

PM System Integration Engineer

●Integrated support of dental industry proprietary software application tools.

●Simulated client environments to assist in the recreation of errors reported by the client.

●Solved complex, interrelated problems using hardware/software research and analysis tools.

●Applied MS Servers (RDP) including DEXIS, Dentrix, OP3D, Open Dental, VixWin, ABELDent, etc. supporting EMR, vision, dental application, or practice management software.

Cortland Partners, Atlanta, GA Feb 2018 - Sep 2019

System Application/Engineer

●Organized and supported multiple accounting systems including (Concur, OSA, Adaptive, Sage 300CRE, MyAssitant, NetSuite, Timberscan, RealPage, Sage Timberline, and Greenlight).

●Applied developed reports, query tools, ad hoc report writer tools, and computer programs.

●Utilized Cloud/Virtual Services via continuous integration/delivery, VM’s, PCs, MS Excel, SQL, power-query-BI application systems, accounting software, excel, access, macros, & visual basic.

Sage, Atlanta, GA July 2015 - Feb 2018

System Engineer

●Assisted with AD/Exchange issues in HRMS/Sage 100 & Timberline/Sage 300 payroll.

●Performed troubleshooting, implementation, optimization, and maintaining enterprise data.

●Collaborated with multiple clients using remote data center tools and service providers.

●Conducted remote troubleshooting of LAN/WAN, software applications, & wireless networks.

●Coordinated with the Hosting team for Domains, SQL, VM, and Data corrections.

US Navy/Bath Iron Works, Bath, ME Feb 2015 - July 2015

System Engineer

●Analyzed & re-engineered IT operations & executed large server/application upgrade projects.

●Orchestrated Windows network with Active Directory AD management and maintenance.

●Performed maintenance on all servers, workstations RAID configurations, & disk management.

●Integrated architecturally diverse printing technologies and software platforms.

Supportspace.com, San Francisco, CA Jan 2013 - 2015

System Engineer

●Performed documentation and created disaster recovery/change plan.

●Monitored bandwidth & network activity to ensure both efficient and effective network operation.

●Configured and supported multiple remote site installations.

●Solicited relevant information from clients to troubleshoot non-routine problems effectively.

●Developed strong relationships with application business stakeholders.

●Tested patch releases and/or configuration changes to multi-IT products.

Prior Experiences: Intelliteach SE > IBM/IHG, SE > Motorola, Senior Support Engineer

EDUCATION

American Intercontinental University, Schaumburg, IL MBA, Project Management

University of Central Florida, Orlando, FL

Bachelor of Science, Electronics Engineering Technology, Minor in Computer IT Technology

Associate in Science, Electrical Engineering Technology

TECHNOLOGIES & CERTIFICATIONS

Technologies: MySQL, Sales force, Golang, Zendesk, Marketo, Kubernetes, Workday, Asana, Looker, Adobe, Github.Spkunk, Jenkins, A

Certifications: CCA – CVAD & A+ Certification with Computer and Network Analysis and Support Skills

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