NAHID JAHAN

Long Island, NY 718-***-**** ad37zn@r.postjobfree.com

Carrier Objective:

Dedicated and experienced professional with a background in healthcare administration, seeking an HR Office Administration position. Proven track record of effectively coordinating financial assistance programs for uninsured patients, ensuring comprehensive coverage for medical expenses. Adept at conducting eligibility screenings and assessments, facilitating seamless communication between patients, hospitals, and government agencies. Skilled in maintaining accurate documentation and providing exceptional patient support. Excited to bring strong organizational and interpersonal skills to contribute to the success to any team.

Professional Summary:

North Florida Reginal Medical Center, Florida

CRS Medical Benefits Coordinator May 2012 – January 2014

Collaborated with hospital staff to identify financial assistance programs for uninsured patients, ensuring comprehensive coverage for medical expenses.

Conducted eligibility screenings and assessments, guiding patients through the application process for state and federal assistance programs.

Acted as a liaison between patients, hospitals, and government agencies, facilitating seamless communication and timely resolution of eligibility concerns.

Maintained accurate documentation of patient progress and case updates in CRS and hospital systems.

Conducted home visits and field assessments as necessary to ensure thorough patient support.

Present to, follow up and enroll Individual Medicaid, Essential Plan, QHP and CHP products.

Assist and enroll individuals by completing the appropriate application forms, obtain required documentation necessary for enrollment, and meeting necessary enrollment targets.

Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.

Develop and maintain appropriate understanding of the health care products related to sales responsibility.Successfully complete periodic certification and testing to maintain knowledge level established by regulations.

Maintain appointments, develop community marketing sites, establish relationship with community-based organizations, participate in health-related activities / special events including evening and weekend activity, create self-generated leads, and provide services to walk-ins. Obtains feedback from referral sources and prospective enrollees.

Meridian Behavioral Healthcare, Florida

Resident Counselor IV January 2012 – May 2012

Completed comprehensive assessments to identify client needs and developed service plans in collaboration with clients and therapists.

Advocated for clients with community agencies and programs, promoting the development of resources to meet client needs.

Assess, through established professional protocol, when and why an individual is engaging in problem behavior by collecting and reviewing the individual’s history through personal interviews with the individual and his/her family, discussions with school personnel/employers and others, and review of written records such as results of aptitude or psychological tests, and other reports regarding medical and social-familial aspects and adaptive behavior.

Develop an individualized behavior intervention/management plan focused on interrupting the development or continuation of problem behavior.

development/implementation of the behavior intervention/management plan.

Conduct behavior management counseling and skill training sessions for individuals and groups in order to achieve behavior management goals.

Conduct regular sessions with the individual together with his/her family designed to improve the individual/family functioning that allows the individual to reasonably benefit from his/her education, work and other functional activities.

Monitored client progress through face-to-face visits and maintained detailed and accurate client records.

Assisted clients in accessing services and provided crisis intervention as needed, ensuring the highest level of support and care.

Interdisciplinary Family Health, University of Florida

Interdisciplinary Family Health Intern January 2012 – April 2012

Communicated effectively with community volunteer families and healthcare professionals, demonstrating professionalism and cultural sensitivity.

Conducted comprehensive health assessments and developed wellness prescriptions based on client needs.

Implemented family skills training and provided support to parents and youth in various environments, including homes, schools, and workplaces.

Established positive partnerships within the community and maintained accurate documentation of client progress and treatment plans.

Communicate and collaborate professionally and therapeutically with community families and with students from different health care professions.

Develop skills in eliciting perceptions of health from community volunteer family members.

Demonstrate ability to collect a culturally sensitive and comprehensive health history including mood, medication and nutritional assessment.

Collect selected physical assessment data.

Evaluate health behavior and develop a wellness prescription and risk assessment for one of the family members in the volunteer family.

Develop a basic understanding of life-cycle development issues and apply concepts of family systems in the required interviewing, data collection and wellness prescriptions.

Develop a basic understanding of the features of the community in which the volunteer family resides as they relate to support structures, resources, and access to health care.

Present synthesized information related to the health of the volunteer in an integrated logic.

Initiate a wellness prescription for your identified family volunteer, or develop a paper discussing other aspects of health and health behavior in your family.

The ARC of Alachua County, Gainesville, Florida

Case Management Assistant August 2010 – June 2011

Assisted supervisor psychologist in preparing Medicaid programs for ARC clients, ensuring compliance with regulations and guidelines.

Provided in-home family skills training and support, coordinating activities to meet family needs and ensure positive outcomes.

Participated in progress meetings and interdisciplinary care reviews, contributing to the development and implementation of treatment plans.

Maintained accurate documentation and acted as a liaison between stakeholders, regulatory agencies, and program staff.

Academic Background:

Bank of America, Gainesville, Florida

Teller/Personal Banker July 2009 - August 2010

Proven history of exceeding sales and service targets in a customer-centric, results-driven environment.

Extensive experience in customer service within financial services, retail sales, or a similarly goal-oriented field.

Hands-on experience with cross-selling, up-selling, and product referrals. • Enjoy interacting with customers, skilled at initiating conversations, building rapport, and handling objections.

Proficient at identifying customer financial needs, objectives, and goals, with comfort discussing personal finances.

Effective at persuading customers to meet with sales associates to explore products/services and adept at promptly addressing inquiries and resolving issues.

Strong team player with excellent verbal and non-verbal communication skills.

Detail-oriented with proficient time management skills and basic computer literacy.

Completion of pre-employment assessment.

Academic Background:

Saint Leo University, Florida 2012

Human Services

Administration Specialist

Social Services

Associate of Science

Santa Fe College, Florida

Psychology 2009

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