Carlita Lawson

Email: ad37zd@r.postjobfree.com

**** **** ******, ***. **** * Sacramento, Ca. 95828 * 916-***-****

Technical Skills and Abilities:

Day-to-Day Company Operation, Supervising, Project Management and coordination, Help Desk, Desktop Publishing, Reception, Researching, Knowledge of Grant Writing, Proofing, Reports, Human Resource, Payroll, Database Maintenance, Accts Payable, Analytical Thinker, Time Management, Detail Result Oriented, Excellent Customer Service, Assertive, Oracle, Word, Excel, Power Point, Access, Outlook, Lotus, File Maker, Quick Books, Peach Tree, Reflection, Citrix, Typing 50 wpm, 10key, Culturally diverse and effectively conveying information verbally and in writing. Analytical thinking, demonstrating talent for identifying, scrutinizing, improving and streamlining complex work processes. Computer literate performer with extensive software proficiency, covering a wide variety of applications. Flexible team player who thrives in environment requiring ability to effectively prioritize analyze and juggle multiple projects.

Experience, Skills & Abilities; Department of Community Care Licensing:

Excellent Customer Service for 15 years, Excellent Phone etiquettes and experience for 20 years, Database Developer, Designer & Maintenance, Designer of Inner-office material, Database Updating with accuracy, SME (Subject Matter Expert), Training in Analyst 101 (Sac. State), In-house Complaint Training, Extensive knowledge of LIS & FAS, Typing with 0% to 2% error rate, Typing 50 wpm, Analytical Thinker, Liaison between cashier/accounting, Staff & Public, Civil Penalty Coordinator, billing, reconciliation, write-off and monthly status reports, Extensive knowledge & experience in office equipment, Extensive knowledge & experience in maintain databases (Access, File maker, Dynamics, Lotus), Extensive knowledge & experience in spreadsheets and creating formulas, Extensive Knowledge and experience in billing & A/R, Confidentiality, Detail-Result Oriented, Willingness to work extended hours when needed.

Education, Training & Work History:

Department of Social Service, Sacramento, CA

Sacramento University, Sacramento, CA.

National University, Rancho Cordova

San Joaquin Valley College, Visalia, CA

Kaplan College formerly Maric College, Sacramento, CA

Lawton Business College, Oakland, CA

04/2009 – July 16, 2019 Lead Office Assistant; State of CA. Dept. of Social Service; Community Care Licensing Division; $3165.00

Consider a SME Subject Matter Expert for Children's, Adult/Senior Program Unit, Civil Penalty Coordinator, as well as Lead Office Clerk, but still assists in Elderly and Adult Units perform all duties required of a Support Staff, Training of new staff, Acting supervisor when supervisor is out, Proctor of Exams, Prepare and bills civil penalty to facilities cited for deficiencies, process payments, receipts deposits to COB accounting dept., Experience learning or using multiple, complex software systems, post payments, send out collection notices, act as accounting liaison regarding accounting & payment issues as well as all forms of correspondence, complex reports, tables, and charts. Assist new LPAs with OD calls and questions pertaining to facilities, policies and regulations. Performing criminal background check, credit checks, corporation, and setting up new files. Self-starter, works well as a team leader, ability to resolve and facilitate resolutions, screening, distributing & managing of incoming assignments incoming or outgoing mail and handling sensitive, difficult & confidential telephone calls, office visits from the public. On-the-job training in Analytical Building, Demonstrate strong ability to work independently with use of time management and in a team environment; Skills to objectively review and evaluate data/information and make timely decisions. Identify, investigate, critical thinking analyzing and priorities problems while effectively finding resolutions to complex issues. Meet intense daily time constraints within a fast-paced, ever changing environment. Exercise high degree of initiative managing work activities related to departmental goals. Strong knowledge of personal computers, software and some infrastructure, testing, troubleshooting, create, design, & maintaining databases and caseloads. Prioritize making good use of time, good verbal and written communication as well maintaining documentation, code & making changes in work caseload.. Set up new applications of applicant opening up new care home facilities, adoption agencies, foster homes and group homes. Team player and moral builder adhered to the strictest confidential policies and procedures, experience reviewing and approving financial transactions that involve multiple accounts, multiple approvals, and multiple vendors.

01/2008 – 10/2008 Medical Billing Specialist; Vibrant care Rehabilitation; Roseville, CA; $17.00 Hr.

Working in the corporate office billing for 22 clinics on the west coast, acting as a liaison between healthcare provider and insurance company. This involved but not limited to the billing, collections, reconciling and balancing, processing and releasing claims, matching attachment to claims, maintain medical records, audits, adjustments, reports for management review. Perform various tasks, some of which include correct procedure and diagnosis codes, electronic filing and processing inpatients claims, by formatting claims as a Ansi 837format, correcting edits, implementing appropriate modifiers, monthly review, month end closing, daily transaction, insurance authorizations and eligibility, claims follow-up, collections, correspondence, patient intake and inquiry. Liaison between patient, facility & third party provide. Medicare remittance, correct contractual allowance write-off, appropriate process Medi-Cal tar request, submit CIF, retroactive private insurance and work comp, orthotics.

09/2007 – 11/2007 Office Assistant (Medical Records/Parolee Dept.); San Quentin Prison; San Quentin, CA; $2325 Mo.

Provides clerical duties associated with the Medical Records Department. Process all incoming and outgoing mail upon receipt; sort, identify, and distribute incoming mail to appropriate Medical Records staff. Run Health Records to all campus sights and pick up Health Records from campus sights when necessary. Answer all incoming telephone calls, and direct to appropriate staff as necessary. Perform receptionist duties for the Medical Records department, which includes assisting employees when possible, or directing them to the appropriate Medical Records staff, and typing and reproduction of various Medical Records memo's or documents as requested. Maintain the security of the file room and the Medical Records department at all times. Assemble file request slips, repair worn-out C-files, and assist supervisor or other Medical Records staff with assigned special projects as requested. Assist with pulling intakes, typing labels, and filing paperwork as necessary. Order and maintain an adequate level of supplies as necessary for the Medical Records Department. Attend all meetings, training, and seminars as needed or required. Perform other related duties.

04/2007 – 09/2007 Supervisor & Community Skill Trainer Coordinator; Resources for Independent Living;

Sacramento, CA; $16.00 Hr.

Under the direction of the Program Director, the TLC Coordinator is responsible for day to day operation of the Transitional Living Center Program (TLC), which teaches independent living skills (seven core services and nine part TLC curriculum) to individuals with disabilities. In charge of TLC operations, the provision of independent Living services, curriculum development, and consumer recruitment. Specific Responsibilities: Assist in the development of independent living curriculum. Implement curriculum on topics to include; self-advocacy, health and safety, leisure and recreation, personal services, assistant management, community resources, money management, and vocational development. Teaching classes that consist in Cooking, Life Skills, Sensory, Exercise & Community Outing. Recruit and evaluate potential TLC consumers from acute care, rehabilitation centers, hospitals and other qualified programs. Having an understanding knowledge of Medical terminology, CPT, ICD-9 and HCPCs codes or coding and medical terminology. Chart consumers progress in the TLC program. Bill for DME (Durable Medical Equipment). Maintain current and accurate consumer files consistent with RIL Case management policies. Develop Individual Consumer Plans (ICPs) describing consumer’s participation and progress in programs. Provide individual advisement to consumers in TLC program to ensure completion of program. Assist consumers in self-advocacy skills in applying for and maintaining specific benefits/ services identified in their ICP. Supervise TLC Assistances and monitor service delivery. Conduct quality assurance follow-up and maintain contact with TLC graduates. Provide AT program services to consumers.

10/2005 – 03/2007 Admin. Asst. and Deputy Director; Meadowview Community Action, Inc. (Non-Profit Agency); $3,500 Mo.

Worked my way from Administrative to Deputy Director supervising Alternative sentencing candidates. Overseeing payroll/accounting, human resource sat on the Board of Directors. Closely maintaining government funding for an emergency assistant program call the Safety Net, keeping close accurate account of the budgeted. Grant writing to re-apply for continued funding. Completing monthly reports for FEMA, and CSBG. Preparing check request and/or payments, assisting with payroll, printing checks, making deposits. Maintained employee files, ensuring appropriate documentation are current and up to date. Working closely with government funding for an emergency assistant program call the Safety Net, keeping close accurate account of the budgeted amount of money given to be spent within the program. Grant writing to re-apply for continued funding, in addition to phone coverage. Schedules and register staff or agency representative for trainings and seminars. Arrange all airfare, ground travel, and hotel. preparing check request and/or payments, assisting with payroll, printing checks, making deposits. Maintained employee files, ensuring appropriate documentation are current and up to date. Such as license, education units/credits, and TB certificate. Creates and maintain supplies/inventory list and forms. Planned and executed annual events. Prepared and filed all final documentation of agency closure with Secretary of State.

08/2003 – 9/2005 – Medical Intake Specialist; Health Net, Rancho Cordova, CA. $16.00 Hr.

Intake Representative responds to incoming informational calls from clients and providers. Makes and verifies eligibility and benefit determinations, and explains benefit provisions to those who are eligible. Strong analytical and problem solving skills, excellent oral and written communication skills. Expert in the use Microsoft Office software proficiently. Organizational, interpersonal and negotiation skills with the ability to collaborate with others. And work effectively within a team environment. Knowledge of claims processing, Knowledge of clinical and managed care policies and procedures, knowledge of Intake Departmental policies and procedures . Ability to organize account specific protocol and benefits information.

7/2001 – 9/2003 – Medical Billing Specialist; Talent Tree Employment Agency, Sacramento, CA $18.00 Hr.

Medical Billing Specialist for several agencies clients which included some Medical Coding although I was not certified.HIPPA compliance.

8/1995 – 6/2001 Admin Assistant; Eureka, CCIS, Richmond, CA. $13.00 Hr.

Assistant to the Executive Director. Coordinate and direct office services, budget preparation & personnel. Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs. May conduct research, compile & analyze data and prepare papers for presentation to the Executive Director, staff and Board of Directors. Maintain Director’s calendar as well as coordinate and schedule travel arrangement. Set up and coordinate meetings and conferences. Prepare agendas and make arrangements for Board. Interact with the organization’s Board of Directors. Compile, transcribe and distribute minutes of meetings. Make travel arrangements for staff, board and volunteers.

“Excellent References Available Upon Request”

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