MICHAEL COLEMAN

MOBILE: 662-***-****

ad37z2@r.postjobfree.com

OBJECTIVE

Detail-oriented with strong communication, customer service, and interpersonal skills, ready to work with high-quality professionals.

EDUCATION

Jackson State University Jackson, MS

College of Business (AACSB Accredited)

Master of Business Administration

Major: Finance and Economics

University of Phoenix Phoenix, AZ

College of Business (CAHME Accredited)

Bachelor of Science Business Administration

Major: Health Administration - Management

Tidewater Community College Norfolk, VA

Information Systems Technology

Associate of Applied Science

Major: Network Administration / Health Records Engineering

EXPERIENCE

Dollar General Distribution Center Indianola, MS

10/2019 – Present WMS CLERK

Puts out files and secures initial file runs; communicates with distribution center DOT regarding orders.

Prints warehouse labels and breakdown by zone.

Schedules moves, replenishments, cycle counts and inquires on SKU numbers.

Processes automatic and special shipments.

Performs preventative maintenance on equipment.

Diagnoses OCE Printers for minor repairs and preventative maintenance.

Programs radio frequency units; mails radio frequency units for repair.

Communicates effectively, oral and written, with all DC staff cycle count inventory adjustments and radio frequency problem resolution.

Performs Order Processor, Cycle Counter, or Trailer Locater/Verifier responsibilities when needed.

Maintains warehouse supplies such as bar code labels, green bar paper, and license plates.

Meets and maintains safety, quality and productivity standards.

CoreCivic Tutwiler, MS

05/2018 – 10/2019 CORRECTIONAL OFFICER / CASE MANAGER

Supervise caseload of residents/inmates to ensure program requirements are being met. Evaluate programming progress and participates in resident/inmate progress meetings. Conducts assessments.

Ensure accountability of residents/inmates in the community via phone calls, onsite checks, and verification of submitted documentation and requests.

Review and oversees resident/inmate financial obligations.

Review and evaluates resident/inmate behavior. Determines if disciplinary measures are needed.

Ensure resident/inmate physical and electronic file is up-to-date and contains all relevant and pertinent information.

Staple Cotton Cooperative Association Greenwood, MS

01/2013 – 04/2018 INVENTORY ANALYST

Uses computerized inventory software to record, track, and maintain all cotton inventory and related data using master database.

Coordinates inventory requirements and procurement details with vendors and customers to ensure cotton meets contract specifications

Coordinated with nationwide warehouses to determine the roots of cotton inventory supply.

Cox Communications Chesapeake, VA

11/1995 – 1/2013 CUSTOMER SERVICE REPRESENTATIVE

Resolved customer problems over the telephone by directing the customer through a series of troubleshooting steps involving telephone, internet, video, and account issues.

Acted as a liaison for field technicians and schedules appointments for field technicians as needed.

Handled inbound calls, using professional and proactive customer service and call control techniques in a 24/7 fast-paced work environment.

US Navy USS Saipan (LHA-2) Norfolk, VA

07/1991 – 7/1995 AVIATION ELECTRONICS TECHNICIAN

Performed intermediate level troubleshooting on aircraft electronic assemblies.

Served in various leadership positions throughout military career during collateral duties.

Provided staff and chain of command with answers related to inquiries regarding aircraft maintenance issues.

Provided direct support to shipboard personnel during daily operations as directed.

SKILLS

Microsoft Office Suites

Database management

Customer service

Computer hardware and software application

Network administration

WMS

Assumes responsibility for a Medicaid eligibility determination caseload for a designated territory within a region.

Investigates and verifies accuracy of information provided by recipients under the Medicaid programs to determine compliance with State and Federal laws, rules, and regulations.

Determines an applicant's eligibility for institutional care based on State and Federal guidelines and verifies the accuracy of information listed on the applicants' applications.

Maintains effective public relations with medical facilities and federal, state, county, and city agencies within assigned territory.

Verifies accuracy of information listed on applicants' applications including income, bank accounts, and any other assets.

Makes determination of an applicant's eligibility based upon established criteria.

Visits contact centers and medical facilities; assists other regional offices on an as-needed basis.

Performs related or similar duties as required or assigned.

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