ANNETTE HEUSER

*** ***** ******, ******* **, ****0 C: 707-***-**** E: ad37ys@r.postjobfree.com

SUMMARY

Providing over 30 years of excellent customer service in the retail industry while being a team player and thriving in a fast-paced environment. Collaborative team player with service-focused mindset. Excellent verbal and written communication skills while maintaining attention to detail. WORK EXPERIENCE

WBE Traffic Control Vallejo, CA

Journeyman Traffic Controller February 2021 – present

Setting up Traffic Control Plan (TCP’s) on surface and highway roads

Directing the flow of traffic

Protecting PGE workers from traffic

Communicating with workers and the public

Teaching apprentice best practices

Maintaining public safety

Maintaining CPR/First Aid/AED certification

Maintaining traffic control certification

Licensed Cosmetologist

Flowers Salon Walnut Creek, CA July 2017 - present

Provide beauty services such as shampooing, cutting, coloring, and styling hair.

Provide excellent personal customer service skills while giving recommendations of beauty products to customers based on extensive product knowledge. TMI Traffic Control Vallejo, CA

Journeyman Traffic Controller April 2020 – February 2021

Setting up TCP’s on surface and highway roads

Directing the flow of traffic

Protecting PGE workers from traffic

Maintaining public safety

Maintaining CPR/First Aid/AED certification

Maintaining traffic control certification

Apprentice Traffic Controller July 2019- April 2020 Susie Cakes Bakery Lafayette, CA

Baker/Front of house sales July 2017 – July 2019

Sales of baked goods

Answering high volume phone calls

Placing custom orders

Running POS system

Maintaining a food handlers’ card

Cleaning and sanitizing bakery equipment

Assisting bakers and preparing items for sale

ANNETTE HEUSER

235 Texas Street, Vallejo CA, 94590 C: 707-***-**** E: ad37ys@r.postjobfree.com CosmoProf San Francisco, CA

Store Manager November 2011 – July 2017

Successfully managed budget to achieve store goals.

Ensured all departmental resets, plan-guides and new products are timely implemented and executed within assigned area.

Communicated top product sellers, inventory levels, product concerns, and guest comments to the general manager.

Facilitated department inventory control and confirmed out of stocks to general manager with accountability for dependable in-stock position.

Supervised five associated while performing training including processes and procedures.

Created monthly employee schedules.

Responsible for opening and closing store as well as managing the POS while reconciling accounts payable and receivables.

Attended and worked all beauty industry related trade shows to increase knowledge. Beauty Supply Plus Top Cuts Walnut Creek & Lafayette, CA Stylist /Store Manager June 1986 – July 2017

Provide beauty services such as shampooing, cutting, coloring, and styling hair.

Managed four stores to ensure designated budget goals were achieved.

Ensured all product resets, planograms and new product implementation within assigned areas.

Managed staff at all locations including training on processes and procedures, payroll and scheduling.

Created new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them.

Provide excellent personal customer service skills while giving recommendations of beauty products to customers based on extensive product knowledge. EDUCATION

Kenneth Beauty Academy, 1982 – 1983

State Cosmetology License

Hogan High School, 1984

High School Diploma

REFERENCES

Mary Ivy 925-***-****

Beauty Supply Plus (Owner)

Joselynn Velardo 707-***-****

Susie Cakes Assistant Manager

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