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General Manager Guest Relations

Location:
Nashville, TN
Salary:
75,000
Posted:
March 09, 2024

Contact this candidate

Resume:

Daryl W. Walsh

*** ******* ***** ******* ****, TN 37015 772-***-**** ad37yr@r.postjobfree.com

Objective

To obtain a management position within a thriving organization that utilizes my experience in operations, improvements and implementation, and guest relations that also provides a challenging team environment and opportunities for professional growth.

Professional Summary

·Experienced and goal-oriented hospitality manager with a track record of continually meeting and exceeding established goals and objectives. A team leader with 20 years of experience, strong work ethic and personal drive. A self-motivated individual who enjoys being in the hospitality industry.

Experience

General Manager / Sam's Sports Grill / March 2021 - Present

●Manage operations for a $4M restaurant

●Maintain accurate P&L based on budgets, prior sales and projected sales.

●Meeting or exceeding set budgets based on projected sales (Food, liquor, beer, wine, supply and labor costs).

●Placing orders, maintaining and counting inventory, and paying invoices for each department.

●Responsible for the hiring, terminating, training and development of employees as well as maintaining accurate and updated files.

●Review and post employee schedules for all departments.

●Maintaining guest relations through interacting with and solving any issues concerning our patrons.

●Maintaining health standards and educating the staff on proper product handling.

●Update and adhere to product spec changes and recipe standards.

●Keeping employees up to date on Regulatory Compliance Services set by the Tennessee Alcohol Beverage Commission.

Assistant General manager Millers ALe House march 2011 - March 2021

·Manage operations for a $4M restaurant.

·Maintain accurate P&L based on budgets, prior sales and projected sales.

·Maintained successful rolls as Kitchen Manager, Bar Manager and Service Manager.

·Meeting or exceeding set budgets based on projected sales (Food, liquor, beer, wine, supply and labor costs).

·Placing orders, maintaining and counting inventory and paying invoices for each department

·Responsible for the hiring, terminating, training and development of employees as well as maintaining accurate and updated files.

·Review and post employee schedules for all departments.

·Maintaining guest relations through interacting with and solving any issues concerning our patrons.

·Maintaining health standards and educating the staff on proper product handling.

·Update and adhere to product spec changes and recipe standards.

·Keeping employees up to date on Regulatory Compliance Services set by the Florida Restaurant & Lodging Association.

·Responsible for teaching Food Handlers Safety course to new employees

Kitchen manager Brus room bar & grill january 2009 – february 2011

·Maintained successful roll as kitchen manager for 2 years

·Met or exceeded set food cost and labor budgets.

·Placed orders and maintained and counted weekly inventory.

·Set weekly par levels for prep by using previous weeks menu mix report.

·Maintained staffing levels and schedule for 25 employees.

·Maintained health standards.

·Created daily lunch and dinner specials using in-house products and keeping them cost effective.

·Updated and adhered to recipe standards and spec changes.

·Worked side by side with the Food and Beverage director to help other units control costs.

GENERAL MANAGER RJ GATORS BAR & GRILL OCTOBER 2005 – DECEMBER 2008

·Managed all operations for a $2.5M restaurant.

·Sole charge of 65 employees including the management team.

·Responsible for maintaining an accurate P&L

·Managed systems, payroll, budgets, inventory and receivables.

·Accountable for daily cash-outs, safe reconciliation and deposits.

·Helped in revising menus while controlling food cost.

·Recruited entertainment to enhance atmosphere which increased traffic and revenue.

·Training Manager for new store openings.

·Ensured standards of food and beverage service.

·Maintained health standards.

DEPUTY PALM BEACH SHERIFFS OFFICE JANUARY 2004 – SEPTEMBER 2005

·Patrol assigned area, watch for suspicious activity and make arrests when necessary.

·Responsible for protecting the life and property of the citizens within the county.

·Solve emergency and routine incidents

·Gather evidence at crime scenes.

·Interview victims and complainants.

·Prepare reports of arrests and file paperwork.

References

·Michael LaFlamme - Shuckers Beach Front Grill - 772-***-****

·Randal Pennington - Gulfstream Business Bank - 772-***-****

·Michael Gajewski - Department of Alcohol, Tobacco, Firearms and Explosives - 772-***-****

·Holly Comstock – Marriott Hotels and Resorts – 772-***-****



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