Customer Service Account

NEIL VACLAVICK

MANAGER

512-***-**** *******@*******.*** Manor, TX 78653

career objective

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

experience

Aug 2022 - Present

MARSHALLER/DRIVER

Kroger Delivery, Austin, TX

• Utilized GPS devices and route tracking

systems to locate optimal driving paths

and avoid traffic.

• Maintained clean driving record and

obeyed traffic laws and regulations.

• Loaded and unloaded goods and luggage

to appropriate locations.

• Communicated with customers to ensure

timely and accurate deliveries.

• Completed daily routes in accordance with

customer delivery expectations.

• Maintained logs of vehicle mileage and gas

purchases.

• Cleaned vehicle seats and storage areas to

maintain professional, organized

appearance.

• Performed routine maintenance on

vehicles to promote longevity and prevent

breakdowns.

• Tracked and recorded shipments and

deliveries.

May 2021 - Aug 2022

CUSTOMER ACCOUNT ADVISOR

Aarons, Austin, TX

education

Dec. 1984

BBA IN MANAGEMENT

Southwest Texas State University,

San Marcos, TX

May 1982

ASSOCIATE OF ARTS IN

BUSINESS

Wharton County Junior College,

Wharton, TX

• Setting and achieving daily, weekly and

monthly revenue and renewal goals.

Investigated and resolved customer

inquiries and complaints quickly. Handled

inbound calls to provide callers with

product and service information,

emphasize product features and benefits

and generate quotes. Attainment and

upkeep of customers' accounts including

maintaining updated customer

information in the store computer system

and documenting all customer payment

appointments .Direct contact with

customers who have not renewed their

Lease agreement(s) both in home visits

and over the phone, managed over 100

calls per day .Met customer call guidelines

for service levels, handle time and

productivity.

Mar 2021 - May 2021

CUSTOMER SERVICE

REPRESENTATIVE

Corelogic, Austin, TX

• Maintained customer satisfaction with

forward-thinking strategies focused on

addressing customer needs and resolving

concerns. Answered customer telephone

calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls

with minimal wait times. Offered advice

and assistance to customers, paying

attention to special needs or wants.

Jul 2020 - Mar 2021

ACCOUNT REPRESENTATIVE III

Legalzoom, Austin, TX

• Increased customer satisfaction ratings

through proactive and actionable

resolutions to questions, concerns or

challenges. Oversaw account services for

clients through excellent customer service

on inbound calls. Analyzed accounts for

delinquencies and other ongoing issues.

Communicated updates regarding

business proposals, contracts and current

projects. Entered client details and notes

into system for interdepartmental access

and review.

Mar 2020 - Jun 2020

RETENTION SPECIALIST

Charter Communications - Spectrum, Austin,

TX

• Utilized knowledge of customer experience

to create specialized plans for customer

retention. Utilized advanced skills in

solving problems and making accurate

decisions to implement strategies that

brought about immediate results.

Reviewed successes and failures to learn

from previous mistakes. Acted as staff

member advocate, encouraging and

supporting sales to identify and resolve

conflicts through inbound calls.

Mar 2015 - Mar 2020

JUVENILE CORRECTIONAL OFFICER

Giddings State School, Giddings, TX

• Supervised youth's daily activities for

school, meals and recreation time.

Prepared, processed and maintained

forms, reports, logs, records and activity

journals. Escorted inmates to and from

cells, court, hospitals and medical

appointments. Conducted routine and

emergency head counts.

Sep 2012 - Feb 2015

CUSTOMER ACCOUNT MANAGER -

CAM

Aarons, Austin, TX

• Built client relationships by responding to

inquiries, identifying and assessing clients'

needs, resolving problems, and following

up with potential and existing clients.

Handled complaints, provided appropriate

solutions and alternatives within

appropriate timeframes, and followed up

to achieve resolution. Evaluated

customers' potential needs to make

appropriate recommendations. Supervised

daily operations and sales and Credit

functions to maximize revenue, customer

satisfaction and employee productivity.

May 2012 - Sep 2012

ASSISTANT RESIDENCE DIRECTOR

Brenham State Supported Living Center,

Brenham, TX

• Provided on-site leadership with residence

hall openings and closings. Served as

mediator and facilitator for interpersonal

conflicts with residents. Facilitated on-

going team building and staff development

opportunities. Assisted residents with

transitioning into new living environment

and maintained strong relationships with

residents.

Apr 2012 - May 2012

PRODUCER

Allstate, Dallas, TX

• Licensed Insurance Agent

May 2006 - Apr 2012

ASSISTANT MANAGER

Rent-A-Center, Lewisville, TX

• Monitored cash intake and deposit

records, increasing accuracy and reducing

discrepancies. Helped with planning

schedules and delegating assignments to

meet coverage and service demands.

Offered hands-on assistance to customers,

assessing needs and maintaining current

knowledge of consumer preferences.

Completed regular inventory counts to

verify stock levels, address discrepancies

and forecast future needs.

Apr 2004 - Mar 2006

SALES REPRESENTATIVE

ADT, Dallas, TX

• Increased sales by offering advice on

purchases and promoting additional

products. Door-to-door sales of alarm and

security systems

Apr 1999 - Mar 2003

ASSISTANT MANAGER

Off 5th - Saks Fifth Avenue Outlet, Grapevine,

TX

• Monitored cash intake and deposit

records, increasing accuracy and reducing

discrepancies. Helped with planning

schedules and delegating assignments to

meet coverage and service demands.

Offered hands-on assistance to customers,

assessing needs and maintaining current

knowledge of consumer preferences.

skills

• Automated Account Review • Customer Account Review

• Managing Delinquent Accounts • Customer Service/Communications

• Overdue Balance Detection • Account Maintenance

• Account Relationship Management • Credit and Collections

• Vehicle Inspection • Verbal and Written Communication

• Time Management • GPS and Route Planning

• Route Management • Order Picking and Processing

references

References available upon request

Contact this candidate