Matthew Anderson

East Haven CT ***** 203-***-****

ad37wd@r.postjobfree.com linkedin.com/in/mattanderson2/

Proven Leader Team Building & Overall Operations

EXECUTIVE PROFILE

Excels at building, leading, and motivating high-performing teams and turning around underperforming organizations. Extensive experience in project/program management, client engagement, IT service management, process development and standardization, and IT and Engineering Recruitment. Experience overseeing multiple locations and improving operational performance via consolidation, transformation, and process optimization. Demonstrated success managing business development, project management, and a deep understanding of providing services in the IT industry.

Areas of Expertise

Client Relations Project/Program Management Strategic Planning Business Transformation Account Management Statement of Work Creation P&L Oversight Compliance Sales Management Contract Negotiations Recruiting Optimization

PROFESSIONAL EXPERIENCE

Advantage Technical (A Staffmark Group Company) 2000 – 2023

Advantage Technical has been providing Technology Solutions and Workforce Services to Fortune 500 and 1000 enterprise customers for over 50 years. A $250 million U.S. company with 2,500+ consultants across the country providing IT and Engineering services across multiple verticals.

Vice President, East Region March 2016 – November 2023

Responsible for all aspects of project oversight, business development, account management and staff augmentation services for the eastern half of the country. P&L responsibilities for 6 organizations.

Cross-functional team leadership of sales, operations, project management and recruiting professionals in both IT and Engineering sectors.

Oversaw successful service delivery for nationwide printer deployment program for 5+ years.

Responsible for meeting stringent corporate CSAT scores.

Implemented a 100-seat customer service/support center for large OEM.

Supervised 53 direct and indirect employees and over 800 consultants.

Managed implementation and staff acquisition for multiple programs in partnership with large OEM’s.

Achieved Diamond Club (Top Performers) honors 2018, 2019, and 2020.

Centralized operations team to ensure consistent onboarding and compliance with contracted background investigations and drug screens.

Director, Technology Solutions March 2008 – February 2016

Provide strategic direction for Advantages Technology Lifecycle Services Group in the growth of the technology support business. In this role as the Director of Technology Solutions the overall goal was to transform from a staffing provider to a true services partner. Working with a large nationwide marketing group to identify, secure, and deliver opportunities with clients who rely on distributed technology.

Created and staffed a Project Management Office in a single year.

Managed the project teams to ensure successful delivery, meeting or exceeding all SLA’s and other terms of the SOW.

Implemented and managed multiple on-site service arrangements in Desktop and Data Center Support.

Spearheaded a dramatic turnaround in project delivery for Advantage’s Healthcare practice.

Successfully delivered numerous hospital “EPIC Go Live” projects with teams of up to 300 support personnel providing “Elbow to elbow” support for healthcare providers.

Implemented project deployment tools for tracking and dissemination of documentation.

Management of subcontractors and service partners.

Work with client companies to identify areas of challenge where our services would allow them to focus their resources in other areas.

Contract management including creation and negotiation of Statements of Work defining our services.

National Service Delivery Manager February 2000 – February 2008

As National Service Delivery Manager of this new business unit, Technology Lifecycle Services, my role was to build a team of sales and recruiting professionals to provide teams of technicians throughout the country to assist computer OEM’s and IT integrators in large scale distributed technology rollouts.

Crafted solutions and preparation of SOWs for large rollout projects.

Project planning and management for several projects including: 2,495 location file server installation, 30,000-unit flat screen monitor installation, 4,500 pharmacy installation of network equipment and file servers.

Educated staff on the intricacies of the Information Technology Support Industry.

Ensured all projects were completed on time and within budget.

Provided support to Nationwide sales staff in qualifying opportunities and consulting clients.

Managed the building of installation teams throughout the U.S.

Worked with executive management to provide direction to the DMS business unit.

Supervised project teams in successful completion of all TAC DMS projects.

The first year of providing services grossed $7 Million in revenue with 9% Earnings Before Taxes contribution.

$9 Million in the Second year with an 11% Earnings Before Taxes contribution.

In 2003 grossed $14M with an Earnings Before Taxes contribution of 12%

Received the 2002 Presidents Excellence Award for completing a 2,400-location file server replacement project in 13 weeks.

INACOM Information Systems 1997 - 2000

A $4 billion IT integration company with offices throughout the United States. Arrived at INACOM through the acquisition of AM Computer Services.

District Services Manager October 1997 – February 2000

Provided the daily direction for a field services team of up to 65 field service technicians in the New England area.

Comprehensive staffing analysis and realignment of 60+ technical professionals

Complete breakdown and restructuring of the end user support process.

Implementation of personal development plans for the entire staff.

Streamlining of process and procedure related to scope of work preparation.

Ensured certification requirements were met to maintain certification by manufacturers.

Provide support to sales staff in securing new opportunities with fortune 500 clients.

Maintain regular compliance of service level agreements for nationwide service engagements.

Wang Global Services 1995–1997

A $3B network and desktop services company.

Program Manager April 1996 – September 1997

As the Program Manager on-site at Southern New England Telephone, my role was responsible for the complete end user support for all of SNET’s end users.

Ensure compliance with all Service Level Agreements

Hardware and network support for 9,500 end users.

$4.3 Million operating budget.

Network support for 170 Novell Netware 3.x file servers.

7x24 hour coverage with 98% required up time.

Fully functional 24-hour helpdesk

Complete integration facility for imaging and staging of new equipment.

Required 4-hour response time and 8 business hour repair.

Project coordination for an IMAC team responsible for new equipment installations and complete department moves.

Network Administrator February 1995 – April 1996

Provided network services for 4 floors, 200 end users in the SNET headquarters building in New Haven CT.

Set up new employees with network access.

Troubleshoot and repair network connectivity issues.

Managed the maintenance and repair of 15 Netware file servers.

Coordinated any IMAC services for my assigned end users, including department moves.

Technical Support Services Inc. February 1991- January 1995

A $100 million national technology services company. Specialized in support for banking equipment.

Technical Services Engineer

As a Service Engineer for TSSI I serviced anything from an ATM machine to network equipment. Most of my time was spent in a role on-site at Chase Manhattan Bank. Support for 500 user main office and 50 Connecticut Bank branches.

Project managed 50 branch conversion from IBM 4700 teller equipment to a fully operational LAN in a 24-hour time period.

Manage complete departmental relocations including cabling and file server installation.

Act as liaison between Chase Connecticut and Chase New York as it pertained to technical issues.

Secure new business opportunities working with the clients IT contact.

Overall management of the client relationship.

7x24 on-site support of Connecticut headquarters and 50 branch offices.

Computer Processing Institute November 1990 – February 1991

Recognized by school staff as a standout student, was offered a role on the staff as a lab instructor.

Lab Instructor

Facilitate hands on technical exercises using pad trainers and electronic components.

Provide after class tutoring for those students struggling with low voltage assignments.

Work with instructors on development of new lab exercises.

EDUCATION/Certifications

May 27, 2005, American Staffing Association - Certified Staffing Professional

April 2, 2004, Project Management Institute – Certified Project Management Professional

January 25, 1996, Connecticut Computer School – Microsoft Certified Professional

April 12, 1994, Connecticut Computer School - Certified Netware Administrator

February 1991, Computer Processing Institute – Certificate Electronics/Computer Repair

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