TANGY HAMILTON

Arlington, TX ***** · 682-***-****

ad37vv@r.postjobfree.com · www.linkedin.com/in/tangy-hamilton-84

Summary

Dedicated customer service professional with years of experience in a fast-paced environment seeking a stimulating position in both a growth and goal-oriented management or medical setting that will allow me to utilize and acquire new skills to further my career and align within a company’s mission and vision statement. I have handled a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction while adapting to fast changing environments.

Skills

- Zendesk - 60 WPM - 10-Key - HIPPA - Clerical Support

- Medical Term - ERP - EPIC - Citrix - Microsoft Office

- CPR - Medicaid - CRM - Netforum - Fraud Detection

- Medicare - Salesforce - E-OSCAR - Genysis - Vendor Relations

Experience

HEIDELBERG MATERIALS, Master Data Entry Admin 02/2019-Current

Developed and positioned mutual funds, fixed income products, and discretionary money management services to current and potential customers while tracking financial services market, economy, and industry trends to offer customers best-in-class service. Assisted with pulling customer credit bureau reports aiding in credit decisions while uploading and maintaining credit documents in the credit workflow. Customized solutions based on in-depth knowledge of available mutual fund products and services while discussing the client’s financial options to keep customers informed regarding transactions. Utilized monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days while resolving customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

GM FINANCIAL, Customer Regulatory Specialist 08/2013-02/2019

Assisted over 40 clients daily with their needs and concerns via phone, email, and web chat while coordinating internally with operations and logistics to maintain knowledge of new company products. Processed ACDV credit disputes using an e-OSCAR system while creating spreadsheets using Excel for daily reporting. Submitted all necessary documents for compliance training for up to a team of 10+ employees while training on products, services, and protocols to reduce process gaps. Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor. Mentored new employees on procedures and policies to maximize team performance while implementing a knowledge base, resulting in a 20% reduction in common support inquiries. Critiqued the adequacy of documents and took the necessary steps to cure any deficiencies while increasing customer satisfaction by resolving loan payment issues.

Experience

Strayer UNiversity, Bachelor of Business Administration 2020 – 2023