SUMMARY OF QUALIFICATIONS:

· Exceptional organizational skills, able to integrate details and coordinate tasks to accomplish overall project goals.

· Experience in database management, administration, and coordination. Superior Customer Service, problem solver, conflict resolution and negotiation skills.

· Operated in the capacity of an Executive Assistant for a CEO, CFO, 4 Directors and Department Mangers for a Non-Profit Organization that served the greater West Side of Chicago.

· Supervised a staff of 5 at a small Printing Co; Accounts Payable & Receivable duties; Strong Data Entry and Administrative functions for Employment Agencies; Customer Support Agent for Auto Trader. Set-up meetings & agendas.

· Certified Public Account with CTS Financial Services for over 7yrs, contractual services.

PROFESSIONAL EXPERIENCE:

EQUITY ATTAINMENT, INC. – Chief Operations Officer 07/2019 – 1/2024, Full-time

Prioritize, receive, and screen visitors and telephone calls.

Responsible for lease agreement preparation, all communication and customer service interactions with vendors and clients. Bank Deposits; Reconciliations; Balancing Check Registers. Accounts Receivable/Payables. Ordering supplies, handling maintenance requests, etc.

Manage and plan personal budgets/accounts, expense review and control, schedule conference rooms and meetings, coordinate office events, maintain assigned calendar(s).

collection and tenant relations of assigned properties, heavy MS Office, and Quattro Pro

Maintain records for multiple properties with the same performance level for all sites and meeting company standards. Prepare and distribute subsequent correspondence as needed and follow up on action items to ensure completion.

Knowledgeable in local, state, and federal laws that pertain to office/building management and tenant rights.

Perform all clerical support duties as needed, i.e. copying, faxing, scanning, payroll, billing, general ledger, etc.

Prepare or coordinate the preparation of correspondence, forms, reports, presentation materials and other written communications as required.

Maintaining appointment schedules and calendars. Making travel arrangements including flights and hotel bookings.

Attending meetings, keeping records of all proceedings and custodian for all related documentation.

ACOSTA, Inc - Business Manager Assistant 11/2020 – 6/2021 Full-time

Assist the Business Managers in fulfilling responsibilities for client proprietary sales planners and tracking systems.

Update specific client reports such as distribution tracking, pricing reports, new item tracking, and special business initiative tracking.

Assist in preparing post promotion analysis for specific manufacturers.

Under direction of Business Manager will coordinate activities to meet administrative requirements of the client.

Assist Business Manager in preparing for sales meetings, customer appointments, and principal meetings.

Assist Manager in managing billing and accounts receivable. Manage expenses.

Assist Business Manager in managing Customer Service and Claims.

Assist Business Manager in maintaining all relevant products.

Manage emails for Chief Executive.

PHOENIX ACCOUNTING SERV. - Office Secretary 12/2018 – 06/2019, Seasonal

Responsible for running all aspects of the front office.

Answering/routing calls, customer service liaison,

Accounts Payable/Receivable, distribution of payments to clients

Also, worked as Executive Assistant to the CEO, on all his day-to-day functions.

Screening calls, planning travel, typing all office documents, maintaining filing systems both computer and inner office.

Assisted customers with preparation of tax filing for business, corporate and personal taxes.

Other duties as assigned.

SAINT ANTHONY HOSPITAL – Unit Secretary 06/2018 – 12/2018 Full-time

Secretarial support for staff, physicians, patients, and visitors on the inpatient psychiatry units

Monitored front desk activities including answering phones, paging physicians, routing calls and providing appropriate.

information to staff, patients, and visitors

Performed clerical duties on patient records from admission, through discharge.

Performed clerical and computer order entry duties.

Order, monitor and expedite the delivery of services for patients.

Verify and follow-up with insurance payments.

Ordered and organized unit supplies, forms, and health care supplies

Copying, faxing, emailing, scanning, etc.

IL SECRETARY OF STATE – Public Service Supervisor/Clerk 07/2003 – 11/2016 Full-time

Supervised a minimal staff of 22 employees on the Foreign National Temporary Visitors Driver's License Program Answered all questions and problem-solved all inquiries as it related to the Foreign National Program Liaison between the Springfield Office and Chicago West Facility for Homeland Security issues related to the TVDL Program.

Assessed organizational needs and guided staff in the development of skills and core competencies to further individual and organizational growth.

Created new-hire training procedures.

Facilitated training of all new hires for my department.

Directed departmental changes resulting in a self-supporting and cohesive work group structure.

Data Input of all customer demographics

Consistently inspired excellent staff performance and respectful relations in a pressurized multitasking environment Operated as an SEIU Local 73 Union Representative 10 years, until my early retirement

Assisted customers with purchasing Driver’s Licenses, ID’s, and vehicle services.

SOFTWARE/SKILLS

MS Word; Excel; PowerPoint; Access (Intermediate to Advanced User)

Outlook/Outlook Express

Basic Google knowledge, including Google Docs, Gmail, Google Calendar, etc.

QuickBooks Pro - Lotus Notes & Word Pro; Quattro Pro

Dropbox knowledge

Zoom for Meetings and Teams for virtual meetings.

Paragon Order Management System

AS400. Accounts Receivable/Payable, Billing, General Ledger

Data Entry

Call Center Rep

Certified Alcohol/Drug Specimen Collector

Certified Public Accountant

AMSI Property Management Software

GED Certification, with some college accounting coursework

Dovico Software

TRADE PRO

DemandTec by Acoustic

1 World Sync

Acoustic Relay

SPRINT

Blue Planner & Web Planner

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