Beth A. Buck

**** ********* ** ** *** ** Bernville Pa 19506

267-***-**** ad37v9@r.postjobfree.com

Outgoing, creative professional seeking a career; looking for the opportunity to utilize current skills and experience, gain new skills, and provide services in a dynamic position from a home office.

Experience/Skills

Education:

•Education/Tutoring/Homeschool

•Creating curriculum for grades K-12 in a homeschool environment

•Evaluating and tracking students' progress, educational portfolio creation

•Assisting in the instruction of class lessons in-class, complete instruction at home

•Online and in-person instruction with at-risk students, ESL students, and students with special needs in grades K-10 math and reading.

Management/Customer Service:

•Responsible for providing face-to-face customer assistance and resolving account and notice issues for taxpayers

•Completion of daily/weekly paperwork – shipping, receiving and daily sales

•Writing of standard operating procedures - customer service, quality control

•Accounting responsibilities – receivable, daily deposits, account balancing, invoicing

•Implementing quality assurance guides – call center management - ensuring employees deliver top notch customer service

•Human Resources experience - Interviewing, hiring, training and managing employees; evaluating employee as new hires, 90-day and yearly reviews

Other Skills:

•Strong organizational skills

•Exceptional phone skills – friendly and positive

•Advanced computer skills – MS Office, Internet

•Superior written and verbal communication skills

Volunteer work:

•EMT - 2002-2004

Education

1989 Graduate Mt. Penn Jr/Sr High School Mt. Penn, Pa

2001 Graduate RACC EMT –B Course Reading, Pa

In progress Ashford University Online (BA - 90 credits - 3.6 GPA) Clinton, Iowa

Employment History

2024 - ITAS – TAC Office IRS Reading, Pa

2022 - 2024 Self Employed Voice Over Artist Work from home

2021 - 2022 UPS Customs RaterII Work from home

2014 – 2020 Elevate K-12 Online Education Work from home

2011 – 2013 Schuylkill IU Paraeducator Pottsville, Pa

2007 – 2011 Advance Auto Parts First Assistant Store Manager Reading, Pa

2005 – 2007 Dollar Tree Stores PT Assistant Store Manager Shillington, Pa

1995 - 1999 Wind-Lock Corp. Asst. Office Manager Leesport, Pa

1989 – 1992 Channel Home Stores Front End Supervisor Reading, Pa

References Available Upon Request

Contact this candidate