MICHAEL JOHNSON

San Antonio, TX ***** ad37v0@r.postjobfree.com 210-***-****

Professional Summary

Medical professional with a Health and Medical Administrative Services – Associate’s Degree, training as a Limited Medical Radiologic Technologist and Physical Therapy Technician. Possess sixteen years of experience as a Combat Medical Specialist. Seeking a position with a well-respected organization that will allow me to grow and advance using my demonstrated skills and work ethic.

Skills

●Taking digital X-rays, operation of X-ray equipment, proficient basic computer skills

●Operated and treated overseas in the Army as a Healthcare Specialist

●Certified as a Healthcare Specialist, operate various medical equipment

●Explaining procedures to patients and answering questions. Documenting information

●Preparing equipment for use as needed. Preparing examination rooms for patient exams.

●Positioning patients for imaging exams. Producing diagnostic images of soft tissues.

●Monitoring patients during exams and ensuring safety of patients during exams.

●Reporting important information to the physician.

●Measuring bone mineral density at a specific anatomical site.

●Kinesio taping of the joints, manual muscle testing procedures. Goniometer for measuring joints

●Wrapping amputations, identifying need for specific orthotics

●Assists patients with light exercise and records progress.

●Writing Soap notes, experience with case study findings

●Assists Physical Therapists with non-clinical tasks like clean and keep treatment area organized

●CPR Certified. OSHA and HIPAA compliance

Education

The College of HealthCare Professions San Antonio, TX

●Health and Medical Administrative Services-AAS March 2021 to October 2021

●Limited Medical Radiologic Technologist February 2020 to January 2021

Physical Therapy Technologist April 2019 to February 2020

Work Experience

Customer Service Agent January 2023 - December 2023

QTC management San Antonio, TX

Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff, and delivers exceptional customer service at all touch points. Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests triages customer needs to include verification of demographics, appointment inquiries, and mileage check inquires, clarifies customer inquiries by researching, locating, and providing information to the appropriate entities, resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level, promotes electronic communication services by recognizing opportunities to utilize advanced case management technology, accurately documents all call information in case management system according to standard operating procedures, efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary, any other duties as assigned

Security Officer March 2021 – December 2022

SPI Security San Antonio, TX

Observe and report any suspicious activity. Surveillance around the neighborhood and property in case of any issues. Report verbal or in writing of any issues. Maintain any security lights and tools use during the surveillance.

FedEx Courier December 2014 to May 2017

FedEx Houston, TX

Responsible for loading and unloading trucks. Perform vehicle inspections before and after route. Secured all packages safely inside the truck to prevent damages. Maintain delivery log for pickup and delivery of different locations. Use hand held computer to document deliveries

United States Army February 1997 to November 2012

E-5 Sgt. Houston, TX

16 yrs. as a Combat Medical Specialist. Providing initial Emergency Care, Evacuation, and Supervision to Soldiers and Civilians with Medical training. Four deployments in support of Operation Iraqi Freedom and Afghanistan. Supervised and oversaw Aid Station in Afghanistan for 6 months with over 300 soldiers and over $100,000 of equipment and medicine.

Awards

●Good Conduct Medal

●Global War on Terrorism Service Medal

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