GM

GEORGE MOSLEY

ad37ur@r.postjobfree.com 904-***-**** Jacksonville, FL 32209 WWW: Bold Profile

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Task Delegation

Operations Management

Cost Reduction

Recruiting and Interviewing

Team Motivation

Burger King Jacksonville, FL

Assistant Manager

10/2021 - Current

Managed customer service inquiries and complaints in a timely manner. Supervised daily operations including scheduling shifts, assigning duties. Communicated regularly with customers to gain insights into their needs. Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained up-to-date knowledge of company products and services. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Monitored employee attendance records, timekeeping, and payroll information.

Delegated daily tasks to team members to optimize group productivity. Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Directed and led employees, supervising activities to drive productivity and efficiency.

Resolved conflicts between team members in an effective manner. Completed inventory audits to identify losses and project demand. Collaborated with management on developing strategic plans for achieving business goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Organized training sessions for new hires to familiarize them with the workplace environment.

Summary

Skills

Experience

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed completed work to verify consistency, quality and conformance. Assigned work and monitored performance of project personnel. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

HD Supply Jacksonville, FL

Inventory Control

11/2018 - 08/2021

Conducted regular physical counts of inventory and reconciled with computer generated reports.

Maintained accurate inventory records and documents. Identified discrepancies between physical count and computer records; investigated causes and resolved issues.

Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.

Created purchase orders based on customer demand or stock replenishment needs.

Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items. Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse. Worked closely with other departments such as Sales, Purchasing and Logistics in order to ensure smooth operation of the business. Provided training to new employees regarding company's processes related to Inventory Control Department operations. Ensured timely delivery of orders by coordinating with warehouse staff regarding product availability and shipping schedules. Inspected incoming materials for damage.

American Residential Properties

Jacksonville, FL

Insulation Installer

02/2017 - 12/2018

Installed high-quality fiberglass insulation in new constructions. Followed safety procedures while working at heights using ladders or scaffolding.

Operated various hand tools including saws, knives, staplers, hammers, drills, and screwdrivers.

Removed existing insulation from surfaces before installing new material. Repaired damaged areas by removing old insulation and replacing it with new material.

Satisfied customers with neat, efficient work and by consistently meeting planned deadlines.

Measured and cut insulation materials to fit specific dimensions. Cleaned up any debris created during the installation process. Worked effectively in different positions and at heights to lift rolls, reach spaces and place products.

Drove vehicle to job sites and organized supplies for crew members. Utilized power tools such as pneumatic guns to install fiberglass batts into wall cavities.

Installed insulation in residential and commercial buildings according to customer specifications.

Benjamin Franklin High Rochester, NY

High School Diploma

06/2002

Education and Training

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