SR Shannon Rose

Wiscasset, ME ***** 207-***-****

ad37un@r.postjobfree.com Bold Profile

PROFESSIONAL

SUMMARY

I have strong verbal and written communication skills. Combined with my ability to work well both independently and as part of a team, and my time management and task prioritization skills, I would be a great asset to any office team. SKILLS

Remote Conferencing

Internal Communications

Microsoft Office

Document and File Management

Report Preparation

Performance Improvement

Critical Thinking

Fast Learner

Insurance processing

Medical Billing

Business Correspondence

Appointment Scheduling

Editing and proofreading

Confidentiality and Data

Protection

Strong Problem Solver

AP/AR proficiency

Meticulous attention to detail

Reception oversight

Team Bonding

Customer and client relations

Applicant Tracking Systems

Electronic Records Management

Workflow Optimization

Administrative background

Prioritization

Supply Inventory Control

Time Management

WORK HISTORY ADMINISTRATIVE ASSISTANT 07/2012 to 02/2024 Wellpath, LLC Warren, ME

Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues. Coordinated office supply inventory management.

Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines. Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale. Assisted development and implementation of new administrative procedures.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis. Completed forms, reports, logs and records to quickly handle all documents for multiple organizational levels.

Volunteered to help with special projects of varying degrees of complexity. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Liaised between clients and vendors and maintained effective lines of communication.

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Recorded new hires, transfers, terminations and changes in job classifications to main human resources files.

Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Surpassed team goals by partnering with colleagues to implement best practices and protocols.

OFFICE MANAGER 07/2005 to 06/2012

The Boothbay Chiropractor Boothbay Harbor, ME

Conducted regular inventory assessments of office supplies, ordering necessary items.

Developed and maintained successful relationships with vendors, suppliers and contractors.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Handled sensitive information with discretion, maintaining confidentiality of patient documents and personnel records.

Streamlined office operations by implementing efficient filing systems and organizational strategies.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Adaptable and proficient in learning new concepts quickly and efficiently. Proven ability to develop and implement creative solutions to complex problems.

Self-motivated, with a strong sense of personal responsibility. Managed time efficiently in order to complete all tasks within deadlines. Skilled at working independently and collaboratively in a team environment.

CHIROPRACTIC OFFICE ASSISTANT 10/1999 to 09/2013

Gardiner Family Chiropractic Gardiner, ME

Assisted with medical coding and billing tasks.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.

Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.

Obtained pre-authorization from insurance companies ahead of medical services.

Provided prompt, polite and professional in-person and telephone customer service.

Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.

Reconciled daily payments received and prepared deposits for smooth office finances.

Received, recorded and filed medical payments by check, cash, and credit card.

Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.

Prepared and processed patient referrals and transfer requests. Updated patient information and insurance details for accurate electronic medical records.

Adhered to strict HIPAA guidelines to protect patient privacy. Used Software to schedule appointments for doctor visits and procedures. Processed medical insurance claims and payments.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Passionate about learning and committed to improvement. EDUCATION Bachelor Of Applied Science Public Administration University of Maine At Augusta, Augusta, ME

Relevant Coursework: Management & Leadership focused courses Professional Development: Human Resources, multiple sociology and Justice prepared courses

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