Administrative Assistant Front Office

Lona Raye Bigelow

Prescott, AZ ***** • ***********@*****.*** 619-***-**** www.conqueringcommas.com

SUMMARY

Executive Administrative Assistant with significant and valuable experience, providing high-level administrative support, strong writing and verbal communication skills developed through extensive experience in culturally diversified environments working abroad, proofreading, transcribing and editing, excellent time management, levelheaded and objective.

Customer Relations Specialist/Lead Receptionist/General Office Clerk, being the face to the general public via phone and entrance, as well as supporting all departments in the fulfillment of the company’s stated goals, team worker.

Program Coordinator, communications liaison, efficient and organized, detail-oriented, trustworthy and reliable, discrete in highly confidential environments.

Transcribing and Proofreading legal transcripts for court reporters and proofreading of books, websites and all writing.

Career Experience

Prescott, Arizona – Visiting Angels – Professional care specialist -- Caregiver to two Holocaust Survivors and other senior men and women in need of medical and household care.

(February to July 2023)

A home-care agency providing in-home care assistance to seniors and the disabled.

Plus my personal care to three elderly people in need of health care, housecleaning, cooking and shopping

Sydney, Australia, and Prescott, Arizona – Conquering Commas Proofreading

(March 2018 to June 2022)

Proofreading legal transcripts for court reporters and proofreading of books, websites and all writing

Prescott, Arizona – Yavapai Big Brothers Big Sisters – Customer Relations Specialist/Lead Receptionist/General Office Manager (July 2014 to July 2017)

Customer Relations Specialist – Communicating with hundreds of potential volunteers to set up interviews, database records, interviewing and coordinating enrollment

Lead Receptionist – answering phones, greeting people, arranging meetings, passing on messages, mail preparation and distribution, financial income reporting, updating personnel information

General Office Clerk - photocopying, printing, faxing, scanning, data entry, Excel reports, Constant Contact, Word, Database, coordinating and overseeing volunteers, proofreading, organizing, supply orders, various office duties to support all the departments

Prescott, Arizona – Project Insight, Inc. – Program Coordinator (February to June 2014)

Solely converted paper office from scratch to computer programs to coordinate 35 developmentally disabled clients and 35 providers, hired caregivers, personal visitation to clients

Reporting, timesheets, filing, scanning, faxing, phone and email communications, client/provider/DDD Support Coordinator for meetings and overall administration skills

Prescott, Arizona – Veteran Affairs Dept. – Volunteer – (2013-2014)

MyHealtheVet – Teaching veterans how to sign on and use the MyHealtheVet internet program

Greeting veterans as they enter the medical building, helping with their questions

Sydney, Australia – The Salvation Army – Administrative/Travel Coordinator (2013)

Arrange travel plans for staff and personnel to work with asylum seekers on Nauru Island

Coordinate hotel bookings and preparatory meetings for staff and personnel

San Diego, California -- Family Care Foundation, a 501C-3 non-profit (2008 – 2012) – Executive Administrative Assistant

Responsible for supporting the Foundation’s mission to provide humanitarian aid, medical camps, educational services, women’s empowerment and vocational development to 60 project partners in 30 countries

Collection and processing of monthly activity and financial reports from projects, as well as renewal of annual partnership re-certifications

Communications, answering the general public, fielding inquiries via phone and email, including requests for personal and organizational grants, partnerships and teaming multiple volunteers with project managers

Communications coordination/field liaison between project managers and Family Care Foundation Executive Board

Distributing incoming mail and preparing outgoing mail and email, handling mail deliveries

Overseeing the office supply inventory and making restocking orders

Transcribing reports

Proofreading letters, brochures and web pages

Filing, archiving, and document management

Assisting with travel arrangements and hosting of visiting project managers

Receiving and compiling stats from yearly surveys

OTHER SKILLS

Microsoft Programs: Word 2007, 2010, Outlook 2010, Excel 2010, Powerpoint 2010, Donor Perfect, Constant Contact, AIM, iAnnotate

EDUCATION AND CERTIFICATIONS

Yavapai College, Prescott, Arizona

Nassau Community College, Garden City, New York (Phi Theta Kappa)

Harcum College, Bryn Mawr, Pennsylvania

Christian Vocational College: Teaching English as a Second Language, Business Management, Office and Secretarial Skills

Christian Light Education: Early Childhood Education and Primary Education, Business Management and Teaching English as a Second Language

Transcript Proofreaders Masterclass

Transcript Proofreading: Theory & Practice

Community Emergency Response Team (CERT)

Article 9 Certified

American Red Cross CPR/ First Aid

Habilitation Certificate from Arizona Department Economic Security

Grief Counseling

Notary Public

USCCA Training – Emergency First Aid Fundamentals

Arizona CCW/Firearms Safety Course

Caregiving Certificates: Dehydration and the Elderly, Safe and Steady: Fall Prevention Program, First Aid Education for Caregivers, Infection Control, Infectious Diseases and Bloodborne Pathogens

Healthcare – CPR/AED (Adult/Child/Infant/Choking) Automated External Defibrillator (AED

COUNTRIES WORKED IN

United States, New Zealand, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Korea, Mexico, Russia, China, Japan, Israel, Palestine, Jordan and Egypt

American and Australian citizenship

References provided upon request.

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