Millicent Smith, MBA

ad37tx@r.postjobfree.com 404-***-****

https://www.linkedin.com/in/millicentsmith

A highly qualified Product Management expert with over 15 years of Business Analysis, Web Development and User Interface Design experience. Proven expertise in collecting Business Requirements, Technical Requirements, Solution Designs, User Interface Design, Change Management and Deployment Planning. Led Joint Application Design sessions to capture participant feedback in proposed interface design. Presented workflow prototyping of new systems, utilizing documents and graphic mockups to support user community comprehension of new systems to drive application development in accordance with client needs.

Recent Accomplishments

Delivered Designed Task Oriented Solutions in collaboration with clients, customers, and project champions in order to achieve high use rate, efficiency, and satisfaction.

Prototyped new technology, with pending patent, to make it easy to send mass voice messages to any phone and social media platforms.

Led rapid development prototypes and leveraged cross discipline (business and technical) resources using COTS (BI, ERP, & CRM) and custom Java application projects.

Professional Experience

Senior Business Analyst

CINC Systems, Fairfax, VA June 2023 - Present

Monitored existing technical resources and control for project costs, scope creep, and risk mitigation while advising client executive and senior management.

Created mock-ups representing analysis, interviewing, focus groups and requirements gathering sessions. Crafted and presented messaging for client communities of interest to understand, participate, and provide feedback for technological transition of the "as is" to the "to be" roadmap and explaining the alignment of client business objectives to build consensus.

Senior Product Manager

Enterprise Knowledge, Fairfax, VA February 2015 - June 2023

Managed the prototyping and re-engineering of blended proprietary software and COTS enterprise applications that incorporated an array of web services, business intelligence, and data warehouse technologies requiring integration with downstream logic implications.

Directed 4 project modules with development resources working in various phases, timelines and products. Used storyboarding, user scenario development, high-level use case definition, user and task analysis, to capture user requirements and integrate elements into web enabled interactive designs.

Marketing Director, Cofounder

Voysee, Fairfax, VA November 2012 - February 2015

Prototype new technology, with pending patent, for a user-friendly social media application integrated with VOIP protocols interacting with cloud bases AWS database and application scalability properties.

Developed the Go-To-Market Plan for communicating for a two sided marketplace. Monitored and increased freemium public use of the platform, by evangelizing the story of Voysee to audiences. Additionally, utilized Twitter, Facebook, MixPanel, MailChimp and Google Analytics for online marketing.

Successfully closed sales deals on multiple pilots with Verizon and Heritage Foundation totaling $170k in revenue over 18 months.

Managed product roadmap and backlog to prioritize features. This includes storyboarding, personas and community definition, task workflow, user feedback and user test-case scenario planning.

Capture and Proposal Manager

TechTrend Inc, Arlington, VA, May 2012 – October 2012

Managed activities to transform qualified opportunities into wins including overseeing the proposal phase, crafting messaging for the technical solutions, and managing partners relationships.

Outlined cost and design alternatives according to project budget plan and contract scope for federal and international regulatory agencies.

Project Manager

Guident Technologies, Herndon, VA August 2008 – March 2012

Served as Project Lead for web development, solution driven roadmap strategist and UX/UI expert.

Key contributor for various long-term, multi-million dollar Federal Government proposal efforts.

Senior Business Analyst

Teradata, formerly Claraview, Reston, VA December 2005 – August 2008

Designed front-end user interface mockup and frames graphic user interface to enhance program, managed BI system prototyping, user feedback and user test-case scenario planning.

Analyst

Elance, San Jose, CA July 2004 – September 2005

Defined business process reengineering strategy. Facilitated iterative testing of prototypes. Supported front-end analysis, interviewing, focus groups, and requirements gathering sessions.

Created, evaluated, and modified configuration prototypes for business process redesign, utilizing technical development resources in North America, United Kingdom and India, managed SDLC cycles, with budgets ranging from 650k to $1.5M contracts.

Sales Analyst

Infineon Technology, San Jose, CA July 2003 - July 2004

Designed and managed custom software development project with local and offshore resources.

Improved Sales Operation accuracy by reducing $3 Million in price erosion due multiple currencies and reconciliation of forecasted between actual sold goods.

Marketing Analyst

L.G Philips LCD, San Jose, CA January 2003 - July 2003

Conducted market research in critical negotiations on four national and global accounts.

Created Access database of industry pricing trends for contract negotiation.

Education

Master of Business Administration, University of Phoenix, 2002-2004

Bachelor of Arts, Public Relations, Georgia State University, 1997-2001

Technical Skills

Enterprise Software: ERP - SAP, Oracle, Ariba, Salesforce

Business Intelligence: MicroStrategy, Business Objects, Cognos, Oracle BI

Microsoft Office - Word, Excel, PowerPoint, Project, Visio, Access

Rapid Development - Captivate, Camtasia, Jira, Azure, Slack

Presentations & Publications

DC Tech's Meetup - Voysee Technology Demonstration, Washington, DC, October 2013

Lean DC Startup, Voysee Technology Demonstration, Washington, DC, November 2014

CampaignTech West, Guest Speaker, Moving the Needle, San Francisco, CA, July 2014

Verizon, Fosterly & 1776 Host Connected Home, October 2013

Hypervoice Consortium: Fun Voice Apps and Social Media September 2014

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