Billie Rush

Lehigh Acres, FL *****

ad37te@r.postjobfree.com

+1-239-***-****

· I'm bringing over two decades of administrative and customer service prowess to the table. I've honed my skills in meticulous data entry, seamless system navigation, and effective multitasking. My track record speaks volumes about my ability to maintain accurate records, swiftly handle customer correspondence, and troubleshoot administrative challenges. From processing claims to verifying insurance and addressing technical inquiries, I've got it covered. I thrive on collaborative coordination and systematic problem resolution. I'm not just about experience; I'm about reliability, efficiency, and a steadfast commitment to excellence. I'm excited to bring my skills to a dynamic team. Work Experience

Client Support Specialist/ Medical Records

Arietis Health (RCM) - Fort Myers, FL

June 2023 to December 2023

· Prepare and send medical record requests.

· Proecess supeonas.

· Ensure that all required documents are completed,while adhearing to federal and state HIPPA guidliness. Customer Service Agent for BCBS

Alta Resources - Fort Myers, FL

October 2022 to May 2023

· Incoming call for BCBS in regards to policy information, payments, explanation of benefits.

· Provide in network list of providers as well as facilities .

· Demonstrate strong data ententry skills to accurately input customer information into the system.

· Ensure precision in recording customer details and inquiries.

· Maintain organized records of customer interactions and transactions.

· Document customer feedback and issues for continuous improvement.

· Verify customer information and compare it with company records for accuracy.

· Validate customer details, such as contact information and service history.

· Excel in maintaining detailed and organized documentation for various administrative tasks.

· Ensure accurate record-keeping of customer interactions, permits, and related information.

· Document each call with detail.

· Reissue lost ID cards.

· Provide co- pay and deductible amount.

· Quote out of pocket cost on procedures.

· Provide excellent member care with one call resolution when possible. Patient Access Specialist I

Kelly Services - Fort Myers, FL

May 2022 to September 2022

· Scheduling.

· Coordinate referrals to specialist.

· Respond promptly to customer inquiries and concerns.

· Gather relevant details to assess customer needs and provide appropriate assistance.

· Take and relay inbound messages for Lee Health physicians.

· Utilize and navigate Epic.

· High volume inbound calls.

Customer Care Agent

Agent Ace Hardware - Fort Myers, FL

July 2020 to April 2022

· Receive questions/information requests and identifies the contact/s specific needs.

· Research the customer’s question in the knowledge relay resolution.

· Work close with warehouse supervisors on daily basis to ensure smooth operations.

· Resolved problems with warehouse printers, label makers and other equipment. Customer Service Representative

LYNX Services - North Fort Myers, FL

January 2020 to May 2020

· Assisted customer's with processing homeowner insurance claims.

· High volume of in/outbound calls.

· Diligently worked multiple customer accounts while ensuring claims are processed accurately.

· Sustained relationships with the customer and insurance providers throughout claim process. Case Specialist

Alta Resources - Fort Myers, FL

July 2017 to March 2019

· Assist customers with resolutions on their Chrysler Purchase

· Sustained dealership and customer relationships to ensure brand loyalty

· Money management, executed goodwill decisions while keeping track of all documentation through dealer and customer

· Multi-tasked utilizing all software pertaining to the job while managing 20-60 accounts daily Technical Support Representative

Alorica - Fort Myers, FL

November 2018 to January 2019

· Assist member's with troubleshooting their electronics purchased at Costco

· Thoroughly document the member's accounts using software like Microsoft word and excel

· Create problem solving strategies to ensure the job is done in a timely fashion

· Communicate effectively with employees and management while handling 50 plus customer accounts daily

Medical Office Assistant

Gulf Coast Certified Primary Care - Bonita Springs, FL May 2012 to September 2017

· Worked front and back end of office checkin/checkout .

· Verified insurance for patients.

· Correlated charts.

· Answered inbound/outbound calls on multi line phone.

· Collected co-pay, co-insurancee, any amount owed.

· Entered patient information into EMR.

Medical Receptionist

Community Wellness Center SWFL - Fort Myers, FL

February 2001 to April 2012

· Scheduling checkin/checkout.

· Correlated patient records.

· Collected payments.

· Prepared prescriptions sent electronically over to selected pharmacy.

· Administered drug screen when required.

· Prior authorizations.

· Verified insurance.

Education

High School Diploma

2001

Skills

• Medical Scheduling

• Insurance Verification

• Medical Receptionist

• Medical Office Experience

• Software Troubleshooting

• EMR Systems (Epic,Athena and Practice Fusion)

• Medical Records

• Help Desk

• HIPAA

• Office experience

• Administrative Experience

• Customer service

• Proficient with Microsoft Office

• Excellent written and verbal communication

• Multi-tasker

• Great work ethic

• Experienced Customer Service Representative

• Ability to build customer relationship's

• Provides satisfactory work in all job settings regardless of environment

• Detailed Oriented

• Optimistic personality

• Medical records

• HIPAA

• Medical terminology

• Customer service

• EMR systems

• Clerical experience

• ICD-10

• Front desk

• Epic

• Microsoft Office

• Typing

• Computer skills

• English

• Customer support

Certifications and Licenses

Driver's License

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