Patient Care Customer Service

Kathryn C. Ross

Monrovia, California ***** 626-***-****

http://linkedin.com/in/kathrynross ****.*******@*****.***

Contract Administrator

Motivated contracts administrator with diverse experiences in construction, government and medical industries.

Detail-oriented, versatile contracts professional with keen understanding and capabilities in managing contracts through the complete lifecycle from project conception to closeout. Self-starter who is quick to learn new programs and software systems independently and takes on broad assignments to grow contract management expertise and apply best practices. Vast technical skills including accounting and database software, MS Office, and electronic medical records. Proficient in procurement, contract insurance requirements, medical writing, and vendor and customer relationship management. Adept in physician and patient care environment with transferrable skills to corporate and government contract management.

Contract Management

Leadership

Materials Identification & Procurement

Client Relationships & Customer Service

Insurance Requirements (OCIP/CCIP)

Cross-functional Collaboration

Federal Acquisition Regulations (FAR)

Medical Field: Physician & Patient Care

Closeout Process

Data Entry

Self-training & Learning Development

Communications

PROFESSIONAL EXPERIENCE

Smoke Guard California, Inc., Santa Fe Springs, California

Contract & Insurance Administrator (Short-term Assignment)

August 2019 - January 2020

Fulfilled temporary position to gain knowledge and experience in process of reviewing subcontracts and general contractor purchase orders for CFO approval. Took on 100% of job requirements through self-learning and independent study. Efforts included analysis of subcontract and procurement language and indemnifications, and other project requirements including Owner Controlled Insurance Programs (OCIP) and Contractor Controlled Insurance Programs (CCIP). Administered and controlled subcontractors’ insurance, certified payroll reporting, and oversaw and administered OCIP/CCIP enrollment.

Improved insurance policy review and requirements, verifying subcontractors’ insurance was complete and up to date prior to job site arrival. Created spreadsheet that tracked the insurance status of each companywide contract, enabling project managers to access job status immediately and in real time.

Built strong relationships with clients and project coordinators to ensure subcontract specifications were met through timely communications of accurate and pertinent information.

MedExpress, Lewisburg, West Virginia

Front Office Assistant

2012 - 2013

Managed front office administration and customer service including patient and visitor communications, overseeing welcome and registration process, and responding to inquiries and complaints. Processed and entered patient data, verified insurance eligibility, and collected payments leveraging multiple telecommunications and computer software systems. Discharged patients, assisted office and clinical staff, and completed daily closing operations.

Recognized as patient advocate and strong liaison between patients, physicians and other clinical staff, fostering communications, relaying messages, and ensuring timely responses.

Maintained cash drawer for payment collections, ensuring 100% accuracy upon daily closing.

Emergency Medicine Associates, Arlington, Virginia

Emergency Medicine Scribe at Virginia Hospital Center

2010 - 2011

Assistant to clinical provider in patient examinations including medical history, physical exams, laboratory and medication requirements, and all other general health administration. Documented patient diagnosis, lab and medication results, and supported family consultations. Transcribed medical records, history and physical exams, and lab and radiology reports.

Recognized by attending physicians for accurate patient charting, alleviating edits and rewrites, saving time and increasing physician productivity and efficiency in patient care.

Demonstrated strong oversight of patient care through exceptional coordination with clinical provider and patient and family communications.

Parsons, Pasadena, California

Contract Analyst/Administrator

2007 - 2008

Managed contracts through complete lifecycle from initiation to closeout including RFIs (requests for information), RFPs (requests for proposal), RFQs (requests for quote), change orders, task orders, and modifications to the prime contract. Tracked all required compliance documents and ensured all agreements were fully executed and received.

Contract Award Stage: Setup Project Opening Workbook, inputting the SOW (scope of work), budget, funding, relevant FAR clauses, and billing instructions for project managers. Collaborated across functions including Procurement to obtain required materials and HR to ensure hiring was compliant with contract terms and to staff subcontractors.

Contract Management: During life of contract, managed change and task orders as issued against the prime contract, adjusting budgets, tracking funding, billing and invoicing, and reevaluating compliance. Maintained constant communications with project managers to relay customer modifications, and communicated with customers to ensure contract fulfilled their requirements.

Contract Closeout: Confirmed with project manager that work was completed per the SOW and WBS (work breakdown structure). Submitted final billing and invoicing to customer, updating contract information in tracking software, and making any changes to final contract value and budget.

Other Responsibilities: Developed audit standards process for contract organization including maintaining contract files and the contract preparation process. Actively engaged Development and Construction Management teams, operations teams, general contractors and subcontractors, and vendors on assigned projects. Assisted with the pre-qualification and re-qualification of vendors by managing and maintaining required documentation.

EDUCATION & CREDENTIALS

Doctor of Osteopathic Medicine West Virginia School of Osteopathic Medicine, Lewisburg, West Virginia (2011 - 2016)

Doctor of Osteopathic Medicine (one year from completion)

Post-Baccalaureate, Biology American University, Washington, D.C. (2010)

Post-Baccalaureate Premedical Program

Courses in Biology, Cell Biology, Organic Chemistry, General Chemistry, Physics, Structure & Function of the Human Body

Bachelor of Arts, International Politics and Security Studies University of Southern California, Los Angeles (2006)

Concentrations in International Political Economy and International Politics and Security Studies

Certificates & Licenses

Certifications: CPR, Advance Cardiovascular Life Support (ACLS), and Basic Life Support (BLS)

Technical Proficiency: MS Office - Word, Excel, Access, PowerPoint and Outlook; Adobe Acrobat; Macintosh; SAP software training; 80 words per minute typing; medical transcriptions and government-sponsored health insurance knowledge.

Contract Management: Federal defense contracts, FAR clauses and DCAA; Owner Controlled Insurance Programs & Contractor Controlled Insurance Programs (OCIP & CCIP)

Professional & Community Involvement

Volunteer work for: Habitat for Humanity Monrovia Senior Center Adopt a Family Pasadena Clean-Up Walk

Awards

Sigma Alpha Lambda National Honors Society National Society of Collegiate Scholars Carnegie International Non-Proliferation Conference Member Dean’s List and Honor Roll throughout undergraduate and graduate studies

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