Ouanogo Marcelin issa Ouedraogo

Bronx, NY ***** ad37sx@r.postjobfree.com

347-***-**** www.linkedin.com/in/issa-ouedraogo

COMPUTER SUPPORT SPECIALIST

CompTIA A+ certified technician and Windows operating system administrator (former MCSE). Detail-oriented IT professional with over ten years of IT experience. Trained at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex technical jargon in easy-to-understand terms. Driven, friendly, detail oriented with strong time management abilities. TECHNICAL SKILLS

● Networking - Configure LAN and WAN (all 802.11) network routers, VLAN, TCP/IP, Access point and printers through secure WEPx, WPAx, and SSID. Install workgroups and windows domain environment, provide remote desktop assistance. Network printer mapping and maintenance. Configure DHCP, DNS, File server, VPN.

● Software - Windows Server 2003;Windows Server 2016; Windows Server 2019; Windows xp, Windows 10, Windows 11; virtualization, Active Directory, Group policy, SCCM. Remote Desktop and Help Desk Management software. Microsoft Office 365. VMWare and Windows hypervisor utilization. Programming php, python. SQL Server and MySql.

● Hardware - Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging. Break fixes

● Cloud Computing - Microsoft Azure Administration - (AZ- 104 in perspective) EDUCATION

Per Scholas Bronx, NY

Computer Technician Training January, 2024

SimpliLearn Online

Data Science with python January 2020

Université Aube Nouvelle Ouagadougou, Burkina Faso Master - Information system management (pending)

Bachelor - Computer Engineering works Degree December 2018 NIIT Ghana Accra,

E-Technology 2001-2002

PROFESSIONAL EXPERIENCE

IT Support Specialist wahgnion gold operation Burkina Faso – 12/2021 to 08/2022

● Create helpdesk tickets and resolve desktop issues.

● created user account, enabled and disabled accounts, resetted accounts passwords in active directory. joined computers to Active directory domain. VPN configuration. MS Office and O365 installation and configuration. Outlook troubleshooting.

● Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

● Answered questions and provided information to customers about new software and hardware.

● Determined hardware and network system issues using proactive troubleshooting techniques.

● Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtime.

● Provided support to mine specific engineers clients. IT Technician UNV/UNDP appointed to EVP/ECOWAS Burkina Faso – 08/2013 to 12/2017

● Performed maintenance on PCs, networks and mobile devices.

● Setup pcs, projectors and microphone in video conferencing rooms.

● Established, repaired and optimized networks by installing wiring, cabling and devices.

● Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

● Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

● Maintained and monitored server room, wireless network and other server infrastructure keeping systems running smoothly.

● Managed system-wide operating system and software deployments as well as related software upgrade problems.

● Configured systems according to prescribed software and hardware frameworks.

● configured two virtual servers on Microsoft hyper-V

● Developed PHP Web site application with MySQL database

● website administration

IT Technician SMB / Avocet Mining Burkina Faso 04/2009 – 07/2011

● Performed maintenance tasks on PCs, networks and mobile devices.

● Set up PCs, projectors, and microphones for use in video conferencing rooms.

● Established, repaired and optimized networks by installing wiring, cabling and devices.

● Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

● Creating or resetting users' accounts in Active Directory.

● windows server 8 administration

● installed and configured access points

IT Trainer NIIT Accra Ghana 06/2006 – 07/2008

● Training students on Microsoft System and Network Engineering curriculum

● created active directory domain and subdomains, organizational units, security groups, gpo, DHCP, DNS, File servers, shared folders, users accounts and permissions, print servers, RDP, TCP/IP subnets, domain sites, joined client computers to domain, MS Sql server deployment and administration. Vmware workstation virtualization.

● windows XP installation, configuration, management, and troubleshooting

● windows server administration, windows network infrastructure design and deployment

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