YARAYDA CORTEZ

San Diego, CA ad37s5@r.postjobfree.com

OBJECTIVE

As a recent high school graduate with a robust customer service background spanning fast food, retail, and customer delivery, I am actively pursuing a position where I can apply my skills and contribute to a collaborative team environment.

SKILLS AND ABILITIES

• Exceptional communication and interpersonal aptitude

• Meticulous attention to detail and unwavering accuracy

• Proficiency in thriving within fast-paced work settings

• Strong problem-solving acumen and effective decision-making abilities

EXPERIENCE

Jack in the Box 04.23-Present

03.20-10.20

• Delivered exceptional customer service by assisting customers with their orders, ensuring accuracy and satisfaction.

• Maintained a high level of cleanliness and organization throughout the store, including the dining area and restrooms.

Postmates 12.20-03.22

• Demonstrated efficiency and punctuality in delivering food orders from various restaurants to customers' locations.

• Prioritized customer satisfaction by providing excellent service and ensuring timely deliveries.

Bath & Body Works Seasonal

• Operated as a cashier, processing transactions and handling customer payments with accuracy.

• Actively engaged customers, encouraging them to join membership programs, explore new scents, and make additional purchases.

• Assisted customers with returns, ensuring proper placement of items within the store.

Aéropostale Seasonal

• Responded to customer inquiries about products, sales, and promotional offerings with expertise and enthusiasm.

• Successfully influenced customers to embrace new styles and enroll in the company's membership program.

• Upheld a commitment to excellent customer service, contributing to an enhanced shopping experience.

EDUCATION

San Ysidro High School 09.16-03-20

San Diego Virtual 06.20-03.21

COMMUNICATION

Written Communication:

• Proficient in conveying ideas effectively through written communication, ensuring clarity and coherence. • Capable of producing well-structured and articulate written materials.

Verbal Communication:

• Strong verbal communication skills demonstrated through clear and concise delivery of information. • Able to engage and captivate audiences through effective oral expression.

Interpersonal Communication:

• Skilled in establishing and maintaining positive relationships with individuals from diverse backgrounds.

• Excellent at fostering open and collaborative communication with team members and stakeholders.

Empathy:

• Demonstrates a deep understanding and empathy towards the needs and feelings of others.

• Able to effectively communicate and connect with individuals, showing compassion and support.

Confidence:

• Projects confidence and professionalism in communication, instilling trust and credibility.

• Able to express ideas and opinions assertively while remaining receptive to others' perspectives.

Positive Attitude:

• Displays an optimistic and enthusiastic demeanor, creating a positive work environment.

• Maintains a constructive approach to communication, fostering motivation and productivity.

Collaboration:

• Skilled in working collaboratively with others towards shared goals and objectives.

• Values teamwork and actively contributes to the success of the team through effective communication.

Team Player Abilities:

• Proven ability to work cooperatively within a team, contributing to a harmonious and productive work environment.

• Supports team members and promotes collaboration through effective communication and cooperation.

Presentation Abilities:

• Proficient in delivering engaging and impactful presentations, utilizing effective visual aids and clear verbal delivery.

• Able to communicate complex ideas in a concise and understandable manner.

Persuasive and Informative Speaking:

• Skilled in persuading and influencing others through articulate and compelling oral communication.

• Able to deliver informative presentations or speeches that effectively convey key messages.

Active Listening:

• Demonstrates attentive and active listening skills, ensuring a thorough understanding of others' perspectives and needs.

• Gives full attention to speakers, shows empathy, and seeks clarification when necessary.

Negotiation:

• Proficient in engaging in constructive negotiation to reach mutually beneficial agreements.

• Effectively communicates and advocates for interests while fostering a collaborative and win-win mindset.

Other Language Proficiency:

• Proficient in speaking and understanding additional language, facilitating effective communication with diverse individuals.

• Able to effectively utilize language skills to bridge cultural and linguistic gaps.

Encouragement:

• Skilled in providing encouragement and support to others, fostering motivation and confidence.

• Able to uplift and inspire individuals through positive and empowering communication.

Coaching and Mentoring Abilities:

• Capable of guiding and mentoring others through effective communication and feedback.

• Supports the growth and development of individuals through constructive guidance and encouragement.

Constructive Feedback:

• Proficient in delivering constructive feedback in a respectful and tactful manner.

• Provides actionable suggestions for improvement while highlighting strengths and accomplishments.

Instruction:

• Skilled in delivering clear and concise instructions to individuals or groups.

• Able to effectively convey information and guide others towards desired outcomes.

REFERENCES

Available Upon Request

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