Customer Service Representative
Resume:
Reina Castro
Avondale, AZ *****
ad37r8@r.postjobfree.com
In stressful situations, a detailed organizer of service operations with versatility. Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
Has a high level of integrity and a strong work ethic, and is looking to use her management skills to help any company grow in the long run.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Farmbox Direct
August 2022 to September 2023
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Resolved payment and order disputes
• Answered phone and assisted clients with changes Nanny/Babysitter
Phoenix, AZ
November 2021 to August 2022
• Organize creative activities and educational games (e.g. drawing, crafting and puppet games)
• Prepare children’s meals and feed them (including bottle-feeding for babies)
• Change diapers and bathe infants
• Help older children wash up and take baths
• Schedule nap times
• Teach children appropriate social behaviors, such as being respectful to each other and helping out with chores
Customer Service Representative
Empereon Constar Harley Davidson financial services - Phoenix, AZ November 2018 to October 2021
• Used a consultative sales approach to understand customer needs and make relevant recommendations.
• Kept accurate and current customer account data with manual form processing and digital information updates.
• Provided a superior customer experience in order to build a loyal customer base.
• Answered customer calls promptly to avoid long wait times on hold.
• Kept customers happy by implementing forward-thinking strategies that focused on meeting Their needs and resolving their concerns.
Manager Housekeeping
Courtyard by Marriott - Avondale, AZ
October 2017 to March 2018
• Did a thorough cleaning of all walls, windows, shades, and curtains.
• changed bed linens and gathered all soiled items to be washed.
• Moved chairs, beds, and desks around room to clean behind and underneath all furniture.
• Ensured that everything was under proper sanitation for all guest satisfaction. Waitress
Round Table Pizza - Rancho Cucamonga, CA
February 2016 to September 2017
• Attractively arranged each place setting with the appropriate dishes and silverware and double checked that everything was clean and spot free.
• Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interest.
• Cleaned and inspected food preparation areas to ensure proper sanitation. Skills
• Communication skills
• Critical Thinking
• Legal Research
• Administrative Experience
• Savvy Negotiator
• Team Standards
• High-energy Attitude
• Dependable and Reliable
• Childcare
• Customer service
• Communication skills
• Computer skills
• Problem solving skills
• Leadership skills
• Time management
• Call center
• Typing
• Medical billing
• HIPAA
• Microsoft Excel
• Microsoft Office
• Organizational skills
• Medical terminology
• Medical scheduling
• Patient care
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