MAHMMOD HABIB

**** ***** *** #***, ******, Texas, 75204, US 1-214-***-**** ad37r6@r.postjobfree.com Outgoing sales associate with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Assistant Manager with experience providing the leadership required for increased sales and profit margins. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. Microsoft Office Suite

Cash Handling

Quality control

Communications

Sales expertise

Acquiring clients

Interpersonal communication skills

Marketing understanding

BBA Marketing 2009

Al Zaytoonah University of Jordan Amman, Jordan

Highschool Diploma Management Information Systems 2005 Amman, Jordan

Auto Claims Adjuster TruWarranty/SideCars, Inc. Joplin, MO March, 2023 - Present Had an excellent attendance record and was always on time for work. Calculated quotes and provided information on insurance options to potential clients. Made changes to both manual and electronic billing procedures. All of my findings were documented in concise reports. Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability. All personal and commercial auto losses, including collision, comprehensive, first and third party damage claims, are investigated and settled by me.

Checked the data entered into the agency management system for accuracy and quality. Bookkeeper Uplinq Tempe, AZ May, 2022 - March, 2023 Reconciled the company's bank, credit card, and line of credit accounts, investigating and resolving discrepancies in order to keep the accounts audit-ready every week.

Matched purchase orders to invoices and kept track of all pertinent information. I'm in charge of bookkeeping for a full set of accounts. Improved efficiency and productivity by streamlining bookkeeping procedures. Set up a QuickBooks accounting system to keep track of my finances. Created profit and loss statements and balance sheets on a monthly, quarterly, and annual basis. Sales Associate Specialist Macy's Dallas, TX May, 2021 - May, 2022 Branded products and maintained long-term client relationships through effective salesmanship. Created and followed up on lead lists that were generated as a result of specific marketing campaigns. Increased customer loyalty and retention by providing excellent shopping experiences. Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Dispatcher & Accounting Reliable Auto Center Garland, TX January, 2019 - February, 2021 Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes. Help drivers and transportation companies solve problems. Documented all changes in the computer tracking system. Created budgets, kept track of warehouse costs, and cut costs where I could. Process a monthly average of invoices for the company. Used company software applications to process payments, credits, and other transactions. Assistant Bank Manager ArabBank Amman, Jordan July, 2016 - October, 2018 Hired, trained, and mentored employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.

Evaluated employee performance and devised strategies for improvement. Used positive motivational techniques to engage employees in business processes. Fraud Analyst ArabBank Amman, Jordan May, 2013 - July, 2016 Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity. Provided excellent customer service to everyone, including clients and company employees. Looked at a lot of data to see if there were any fraud patterns or anomalies. Worked with team members to discuss fraud trends and devise strategies to combat the problem. Contacted customers directly to inform them of the fraudulent activity and to mitigate the consequences. Call Center Representative Orange telecom Amman, Jordan January, 2011 - May, 2013 Kept accurate and current customer account data with manual form processing and digital information updates. Was able to resolve issues by working with the IT department's team. By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Explained our service to customers in detail, including how to use the system. Salesman HILTI Jordan Amman, Jordan October, 2009 - January, 2011 Communicated with customers as soon as problems arose in order to find a quick solution before the problem became more serious.

Was in charge of a client book of [50] accounts with weekly sales of more than $[20000]. Created and delivered engaging sales presentations to convey product benefits. Am responsible for ensuring customer satisfaction.